Windows Antivirus Pro is infecting my computer

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Windows Antivirus Pro is infecting my computer

Post by mollybp on Tue Sep 15, 2009 2:32 am

I've tried to follow steps given in other forums, but nothing is working. I have Windows XP, and keep getting pop-up windows from svchost.exe saying my computer is under attack. What can I do? Please help. Thank you!

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Re: Windows Antivirus Pro is infecting my computer

Post by Dr Jay on Tue Sep 15, 2009 8:11 am

Hi

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


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Re: Windows Antivirus Pro is infecting my computer

Post by mollybp on Thu Sep 17, 2009 12:36 am

it doesn't let me run the program. "running of application is impossible," it says.

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Re: Windows Antivirus Pro is infecting my computer

Post by mollybp on Thu Sep 17, 2009 12:37 am

i've tried to open the program several ways, including saving to the desktop and opening from there. no luck.

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Re: Windows Antivirus Pro is infecting my computer

Post by Dr Jay on Thu Sep 17, 2009 2:39 am

Hi

Please download ComboFix by sUBs
[You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.]

Please save the file to your Desktop, but rename it first:




Important information about ComboFix

Before the download:
  • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
  • It is important to rename ComboFix before the download.
  • Please do not rename ComboFix to other names, but only the one indicated.

After the download:
  • Close any open browsers.
  • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". [You must be registered and logged in to see this link.] if you don't know how.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
  • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.

Running ComboFix:
  • Double click on svchost.exe & follow the prompts.
  • It will attempt to install the Recovery Console:




  • When ComboFix finishes, it will produce a report for you.
  • Please post the "C:\Combo-Fix.txt" in your next reply.


Troubleshooting ComboFix

Safe Mode:

If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")

Re-downloading:

If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.


Dr. Jay (DJ)


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