Intego Virus Barrier X5 for Mac crashes after malware from New York Times!

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Solved Intego Virus Barrier X5 for Mac crashes after malware from New York Times!

Post by suite5r on Mon Sep 14, 2009 12:58 am

Using MacBook Pro Model A1212 (April 2007) SL 10.6.1, updated Virus Barrier X5, v 10.5.9 (ok for SL) worked perfectly for months until this morning, downloaded editorial articles from New York Times and ** see CNET article follows:** More: More: [You must be registered and logged in to see this link.] ** subsequently VB X5 crashes every time within seconds of start.

Deleted all versions of X5, downloaded from Intego, however crashes every time.

Have external copies of everything, not connected until this issue resolved.

I do have a crash report, long as usual, not useful to me but can be provided if helpful to others.

Any help will be appreciated.

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Solved Re: Intego Virus Barrier X5 for Mac crashes after malware from New York Times!

Post by Origin on Mon Sep 14, 2009 2:05 am

Unfortunately there is nothing we can do when it comes to Macs as none of our tools were designed to work with Macs :'(


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Solved Re: Intego Virus Barrier X5 for Mac crashes after malware from New York Times!

Post by suite5r on Mon Sep 14, 2009 3:29 am

Yes, I thought that might be the case because Macs are inherently safe, but I also thought you might be curious or might have encountered this problem before.....

Thank you

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Solved Re: Intego Virus Barrier X5 for Mac crashes after malware from New York Times!

Post by Dr Jay on Wed Sep 16, 2009 9:25 pm

Hi

I can help.

Please download [You must be registered and logged in to see this link.], and run a scan. Please post any results from the scan.


Dr. Jay (DJ)


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Solved Re: Intego Virus Barrier X5 for Mac crashes after malware from New York Times!

Post by suite5r on Wed Sep 16, 2009 9:28 pm

Thanks for your offer.

My problem was solved via update of X5 following Apple's recent update to IPhone and ITunes.

Works perfectly now and I have no malware!

Thanks

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Solved Re: Intego Virus Barrier X5 for Mac crashes after malware from New York Times!

Post by Dr Jay on Wed Sep 16, 2009 9:34 pm

Since this issue appears to be solved, this topic is now closed and being marked solved.

If you need the topic reopened, PM an administrator, moderator, or staff.


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