Computer acting up

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Re: Computer acting up

Post by Dr Jay on 20th September 2009, 1:02 am

Hi

It seems as if you are running Internet Explorer 6. I recommend upgrading to Internet Explorer 8, because it is currently the most stable and most secure. Microsoft releases updates more frequently for this version. In addition, YouTube has announced it will give up support for Internet Explorer 6 soon, and you may be unable to watch YouTube videos. Please see [url="http://www.techcrunch.com/2009/07/14/youtube-will-be-next-to-kiss-ie6-support-goodbye/"]this article[/url] for more information. You may download and install Internet Explorer 8 from [You must be registered and logged in to see this link.].

==

Let me know if installing IE 8 fixes the issue you are having with the browser.


Dr. Jay (DJ)


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Re: Computer acting up

Post by nadala on 20th September 2009, 2:21 am

installing IE 8 didnt help at all...

My main problem is that big websites like youtube, google, yahoomai don't load at all on both firefox and IE.

ln the meantime i'm going to try to turn on automatic updates because it seems like its the only way to upgrade my PC to SP3

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Re: Computer acting up

Post by Dr Jay on 20th September 2009, 10:19 am

Hi

Please re-run HijackThis and post a log in your next reply.

Your next reply should contain two logs:
*.log
HijackThis

Also, please let me know how things are running now.


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Re: Computer acting up

Post by nadala on 21st September 2009, 12:33 am

same problems still exist...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:31:49 PM, on 9/20/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
d:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
d:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lxdicoms.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
d:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
D:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
D:\Program Files\Lexmark 3500-4500 Series\Lexmark 3500-4500 Series\lxdimon.exe
D:\Program Files\Lexmark 3500-4500 Series\Lexmark 3500-4500 Series\lxdiamon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
d:\Program Files\Alwil Software\Avast4\ashWebSv.exe
D:\Program Files\Alchemy Elixir\control.exe
C:\Program Files\Java\jre6\bin\jusched.exe
D:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Alchemy Elixir\traicon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
D:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Documents and Settings\Jimmy.VALUED-20606295\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [avast!] d:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [lxdimon.exe] "d:\Program Files\Lexmark 3500-4500 Series\Lexmark 3500-4500 Series\lxdimon.exe"
O4 - HKLM\..\Run: [lxdiamon] "d:\Program Files\Lexmark 3500-4500 Series\Lexmark 3500-4500 Series\lxdiamon.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [K3805] "d:\Program Files\Alchemy Elixir\control.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "d:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [DAEMON Tools Lite] "D:\Program Files\DAEMON Tools\daemon.exe" -autorun
O4 - HKCU\..\Run: [AlcoholAutomount] "d:\Program Files\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Alchemy Elixir.lnk = D:\Program Files\Alchemy Elixir\traicon.exe
O4 - Global Startup: Logitech SetPoint.lnk = D:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - [You must be registered and logged in to see this link.]
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {48884C41-EFAC-433D-958A-9FADAC41408E} - [You must be registered and logged in to see this link.]
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - [You must be registered and logged in to see this link.]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {ADCC68D4-AAEA-4338-817D-1F261D9FB759} (ENetLauncher Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - [You must be registered and logged in to see this link.]
O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} - [You must be registered and logged in to see this link.]
O16 - DPF: {DD583921-A9E9-4FBF-9266-8DC2AB5EA0AF} - [You must be registered and logged in to see this link.]
O20 - Winlogon Notify: !SASWinLogon - D:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - d:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - d:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - d:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - d:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: lxdiCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdiserv.exe
O23 - Service: lxdi_device - - C:\WINDOWS\system32\lxdicoms.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

--
End of file - 7996 bytes

nadala
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Re: Computer acting up

Post by Dr Jay on 21st September 2009, 1:17 am

Looking at one of your past logs, one or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:


I have tried to help you clean the machine, and we have taken every route possible, but unfortunately we have hit a dead end.

Please let me know what you have done about it. If you decide not to format and reinstall, I can try to help deal with the technical issues, but once again, your computer can never be trusted again, until after a format and reinstall.

Tutorial on reformat and reinstall: [You must be registered and logged in to see this link.]


Dr. Jay (DJ)


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Re: Computer acting up

Post by nadala on 23rd September 2009, 6:08 pm

thanks for helping DMJ...sad to say that reinstalling only helped a bit. All sites finally load now, but it still loads really slow. I think it is a network problem that is causing my troubles.

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Re: Computer acting up

Post by Dr Jay on 23rd September 2009, 7:07 pm

Hi

Call your Internet Service Provider (ISP) and see if it is a network problem. There may be a lot of things wrong, such as:

-Issues with the line from your home to the service station.
-Issues with the service quality, which may be overload on a network.
-Ethernet cable is bad.
-Router / modem is of poor quality or is dying.
-Line running in to your house is damaged.
-Too much interference, if on a wireless network.

All of these are ideas you may want to bring up with your ISP.


Dr. Jay (DJ)


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