Computer Fixed. Thanks!

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Solved Computer Fixed. Thanks!

Post by Mr.Waulrus on 2nd May 2008, 10:08 am

Hello, guys and gals. This is my first post on this board and I come here looking for help.
Edit: First post updated.
I bought my computer well over a year ago and has been running smoothly until about a month ago. It started to slow down drastically and I have no idea what to do. This is what I have done.

What I have done
1. I ran Avast Home Edtion and it came up clean.
2. I ran Ad-Aware and it came up clean.
3. I ran Spy-bot Search and Destroy and it came up clean.
4.I have Windows Firewall enabled.
5. My hard drive sounds like a plane taking off.
6.I have no games, and about 4-5 gigs of Music/Pictures.
7. I have no disks, so I am not ready to run the RAM and Hard drive checkers. I'll get on that as soon as I know they are safe and get some disks.
8. Re-running AVG, just in case.
9. Increased the size of my Page File to "System Managing"
10. Deleted all of the Temp files with Disk Cleaner utility that comes with Microsoft.
11. I have no floppy drive.
12. All files are backed up.
13. Don't want to format unless it's necessary. Never formatted before, thus hesitant to do it.
14. Defragged once again.
15. Willing to provide pictures of the processing and add/remove programs dialogues.
16. Ran AVG, a common suggestion. Clean.
Results so far:
Increase in paging file sped it up a bit. Not much, but a bit.

System Specs

Gateway Gt5082

Processor- AMD Athlon 64 X2 2 GHz

Processor Speed- 2GHz

Installed Memory -2 GB(1.87Gb as of System screen in Control Panel) (DDR SDRAM)

Operating System-Microsoft Windows XP Media Center 2002 Edition Service Pack 2

Ram Speed- 400 Mhz

C: Drive capacity- 228Gb, 83% Free

D: Drive capacity- 4GB, 50% Free

Hard Drive RPM- 7500.

Hard Drive Capacity, full= 250GB. Where 30Gb went, I have no idea.




My problem:
It takes up to 3 minutes to open up a program such as Mozilla Firefox. And once any program opens, it begins to suck up to 50% of my CPU power, basing that on what my Windows Task Messenger tells me for the first minute of the program, causing a major lag spike. What should I do?
My brother got a message last night saying "Not enough Virtual memory". He's dumber than me at computers...I'm pretty good at CSS/xml, but that's it.
Hard Drive noises at random times. Sometimes during launch of PC, sometimes during it's return from Hibernation, sometimes it's at a launch of a simple program. It's like a freaking plane on a take off.
Possibility of my video card failing.
100% of CPU usage when copying more than 300mbs of files at the worst.


Last edited by Mr.Waulrus on 7th May 2008, 7:09 pm; edited 1 time in total

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Solved Re: Computer Fixed. Thanks!

Post by Doctor Inferno on 2nd May 2008, 11:22 am

I see good system security softwares running in your computer, however you said you ran Avast and AVG? You mean without uninstalling either one of them? If so, I recommend Uninstalling AVG and keeping Avast.

I would also like to take a look at your HijackThis log file.

Download a copy of HijackThis and save it to your desktop in a folder. Do a scan and save the HijackThis logfile. Do not remove anything. Post your log file here. Link to HijackThis:



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Solved Re: Computer Fixed. Thanks!

Post by Digitalocksmith on 2nd May 2008, 11:30 am

[You must be registered and logged in to see this link.] wrote: 5. My hard drive sounds like a plane taking off.

This one worries me the most, it sounds like it may be inevitable mechanical hard drive failure.

Before we can speculate, follow the docs instructions and lets see the HiJackThis log so that we can rule out any interference from Malicious Software!

Regards



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Solved Re: Computer Fixed. Thanks!

Post by Mr.Waulrus on 2nd May 2008, 8:21 pm

Well, I ran them both because both of them were advised by friends. So I just ran them separately. I like Avast myself because of it's simplicity and it being free is definitely a plus.
As for the Hijack log, I'm getting that.
I'm also going to run memtest68+ and Dft, as suggested by a couple PC mechanics that I know, just in case. If you want some specific results from those to, just ask.

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Solved Re: Computer Fixed. Thanks!

Post by Mr.Waulrus on 2nd May 2008, 8:23 pm

[You must be registered and logged in to see this link.]
Thats the log file.

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Solved Re: Computer Fixed. Thanks!

Post by Doctor Inferno on 3rd May 2008, 9:49 am

I recommend that you back up all data that is important to you, in case your hard drive crash and all your precious data will be gone for ever.

‡‡Please print out or copy this page to Notepad since you will can not have any of browsers open while you are fixing this and try to follow it as closely as possible taking it step by step.



‡‡Update your Antivirus program.



‡‡Please download Spybot Search and Destroy install it and update the program.

Code:
http://www.safer-networking.org/en/mirrors/index.html



‡‡Please download VundoFix.exe to your desktop. Ignore the AntiVirus warnings and download it anyway because you need to run it. Wait on installation and running.

Code:
http://www.atribune.org/ccount/click.php?id=4



‡‡Download CleanUp! and install it. Wait on installation and running.

Code:
http://www.stevengould.org/downloads/cleanup/CleanUp452.exe



‡‡Please download following program CWSHREDDER. Wait on installation and running.

Code:
http://www.trendmicro.com/ftp/products/online-tools/cwshredder.exe



‡‡Download about:Buster and save it to your desktop. When it has finished downloading, unzip the folder to your desktop as well. You should now be left with an aboutbuster folder on your desktop.Wait on installation and running.

Code:
http://www.malwarebytes.org/AboutBuster.zip



‡‡I would suggest though that you download CCleaner. It is a great little program that I use every time I close my browser to get rid of temporary files. I usually just run the cleaner part every time I'm done with the browser.During the install there will be check marks for checking for updates that part I do not use and also to install a tool bar for yahoo or something. Make sure those are unchecked unless you want another tool bar, It is a very safe program and it is free.(CCleaner Quick Setup: Go to > Options > Advanced > Uncheck "Only delete files in Windows Temp folders older than 48 hours" for cleaning malware. files!)

Code:
http://www.ccleaner.com/

_____________________________________________________________

‡‡Now make sure no files are hidden. To do this:
For XP go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading:
* select Show hidden files and folders.
For Vista go to the Control Panel->Appearance and Personalization
Under the Folder Options, click Show Hidden files and folders.
* Uncheck Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.
You may change the above options back after your log is clean.




‡‡Turn off system restore.

Steps to turn off System Restore for XP:
1. Click Start, right-click My Computer, and then click Properties.
2. In the System Properties dialog box, click the System Restore tab.
3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.
4. Click OK.
5. When you receive the following message, click Yes to confirm that you want to turn off System Restore:
You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.
After a few moments, the System Properties dialog box closes.
Steps to turn off System Restore for Vista:
1. Control Panel -> System Maintenance -> Back Up and Restore Center
2. On the right column, click on "create a restore point or change settings" (this requires administrator's password if set)
3. Uncheck all drives.
4. Click OK.
5. When you receive the following message, click Yes to confirm that you want to turn off System Restore:
You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.
After a few moments, the System Properties dialog box closes.




‡‡Do all steps below in safe mode except for at the end when you generate a new HiJackThis log.



‡‡Next, please reboot your computer in Safe Mode by doing the following:

1) Restart your computer

2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (Repeatedly).

3) Instead of Windows loading as normal, a menu should appear

4) Use the up arrow key to highlight Safe Mode and press Enter.




‡‡Please run HijackThis and click "Scan". Place checks next to the following entries if still present in the code and close all browser and other windows except for HijackThis, and click "Fix Checked".


Code:
C:\Program Files\Viewpoint\Common\ViewpointService.exe
O4 - HKUS\.DEFAULT\..\Run: [Power2GoExpress] NA (User 'Default user')
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Owner.YOUR-1BC968E400\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe


Also Fix All entries containing:[/color][/b]
Code:
{BCAFC393-5B78-4624-A986-9B580BA5DA3F} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll



‡‡Run your Antivirus and do a full scan remember this is all in safe mode.


‡‡Run Spybot Search and Destroy and do a full scan remember this is all in safe mode.


‡‡Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:

*Click "Options..."

*Move the arrow down to "Custom CleanUp!"

*Only Check the following for now:

-Empty Recycle Bins

-Delete Cookies

-Delete Prefetch Files

-Clean up All Users

*Uncheck the following:

-Delete Newsgroup cache

-Delete Newsgroup Subscriptions

*Press the Temporary Files Tab and check.

-Scan drives for files matching

Click OK

Press the CleanUp! button to start the program. Reboot/logoff when prompted.

Note: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup or MOVE THEM out of the Temp folder before running CleanUp! If you have a 64 bit Operating System do NOT run Cleanup and let me know as we will use another utility.




‡‡Install and run CWSHREDDER

Close all browser windows, open cwshredder.exe then click "Fix" and let it run.




‡‡Double-click on the AbouBuster.exe icon.

Click Begin scan. Close when completed.

It is advised that you run the AbouBuster twice in a row to make sure you get all the infections.




_____________________________________________________________



‡‡Double-click VundoFix.exe to run it(Do this a few times until nothing shows up).



‡‡Then install CCleaner but note it installs the Yahoo Toolbar as an option which IS check marked by default during the installation. IF you do NOT want it, REMOVE the checkmark when provided with the option.

Before first use, select Options > Advanced and UNCHECK Only delete files in Windows Temp folder older than 48 hours

Then select the items you wish to clean up.



In the Windows Tab:



* Clean all entries in the "Internet Explorer" section except Cookies.

* Clean all the entries in the "Windows Explorer" section.

* Clean all entries in the "System" section.

* Clean all entries in the "Advanced" section.

* Clean any others that you choose.



In the Applications Tab:



* Clean all except cookies in the Firefox/Mozilla section if you use it.

* Clean all in the Opera section if you use it.

* Clean Sun Java in the Internet Section.

* Clean any others that you choose.



Click the "Run Cleaner" button.

A pop-up box will appear advising this process will permanently delete files from your system.

Click "OK" and it will scan and clean your system.

Click the "Issues" button.

Click the "Scan For Issues" button.

Click the "Fix Selected Issues" button.

Click the "Fix All Selected Issues" button.

Click "OK"

Click "Close" when done.




‡‡Reboot into Normal Mode. Turn System Restore back on and create a restore point.

Steps to turn on System Restore For XP:
1. Click Start, right-click My Computer, and then click Properties.
2. In the System Properties dialog box, click the System Restore tab.
3. Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.
4. Click OK.

After a few moments, the System Properties dialog box closes.

To create a new restore point, click on Start – All Programs – Accessories – System Tools and then select System Restore.

In the System Restore wizard, select Create a restore point and click the Next button.

Type a name for your new restore point then click on Create.

To create a Restore point for Vista:
1.Control Panel – System Maintenance – Back Up and Restore Center. On the right column, click on "Create A Restore Point Or Change Settings" (This requires Administrator's password if set.) Put a check on the drive your OS is on. Then click on the Create button. Type in a name and then click OK.




‡‡Do another scan with HiJackThis in normal windows mode and post your new log file here for final verification. Make sure it is a new log file.

Also let me know how the systems overall condition is now.


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Solved Re: Computer Fixed. Thanks!

Post by Mr.Waulrus on 4th May 2008, 5:51 pm

HIjack doesn't want to start after I ran this. Sad tearing

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Solved Re: Computer Fixed. Thanks!

Post by Digitalocksmith on 5th May 2008, 11:53 am

You will need to rename the HiJackThis executable (HiJackThis.exe) by right clicking the file and renaming it to digitalfix.exe and also changing the default directory that it runs from. (create a folder in your c: drive and name it C:\HJT\and move the renamed executable into it and run it from there)

After this is completed, perform another scan and send us the new log!



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Solved Re: Computer Fixed. Thanks!

Post by Mr.Waulrus on 6th May 2008, 7:10 pm

[You must be registered and logged in to see this link.]
Thats the log file.

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Solved Re: Computer Fixed. Thanks!

Post by Mr.Waulrus on 7th May 2008, 3:30 am

Thanks guys.

It's working a bit faster now which is great. And it's clean. I appreciate your help.

-Waulrus.

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Solved Re: Computer Fixed. Thanks!

Post by Digitalocksmith on 7th May 2008, 3:35 am

This seems to be the same log file you first sent us......same time, date etc ??? Unless the link updates and wipes the old log?

We need a new log file and for you to copy and paste it here on the forum.....no links to your log please!

Otherwise your log is good!



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Solved Re: Computer Fixed. Thanks!

Post by Mr.Waulrus on 7th May 2008, 9:46 am

Oh, this is a new log. I just reposted it into the same link. :oops:

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Solved Re: Computer Fixed. Thanks!

Post by Digitalocksmith on 7th May 2008, 10:04 am

Ok then, your system is clean.....nice work Mr Waulrus Honored



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Solved Re: Computer Fixed. Thanks!

Post by Doctor Inferno on 9th May 2008, 3:04 pm

Since the problem has been solved. The topic will now be closed.


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