desktop, admin rights, antivirus crashes while loading

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Fri Sep 11, 2009 8:07 pm

Place in something simple like your name, or dragon. Anything, really.


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Fri Sep 11, 2009 8:38 pm

Logfile of The Avenger Version 2.0, (c) by Swandog46
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Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!


Error: could not open file "c:\windows\ServicePackFiles\i386\eventlog.dll" for move operation
File move operation "c:\windows\ServicePackFiles\i386\eventlog.dll|C:\WINDOWS\system32\eventlog.dll" failed!
Status: 0xc000003a (STATUS_OBJECT_PATH_NOT_FOUND)
--> bad path / the parent directory does not exist


Completed script processing.

*******************

Finished! Terminate.

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Fri Sep 11, 2009 9:07 pm

Hi

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Full Scan, and press Scan.

==

Go Start and then to Run,
Type in: sfc /scannow
Click OK.
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.

If you don't have Windows CD....

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

On the right hand side, find: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!

After the first run, reboot your computer. Do a second run. Now the scan and fix is finished.

==

Post the following log in your next reply:

Malwarebytes log

Also, please tell me any errors that might have popped up in the SFC scan, and tell me how your computer is running.


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Fri Sep 11, 2009 10:55 pm

here is the Malwarebytes log,
i will now start working on the System File Checker




Malwarebytes' Anti-Malware 1.41
Database version: 2782
Windows 5.1.2600 Service Pack 2

9/11/2009 3:46:43 PM
mbam-log-2009-09-11 (15-46-42).txt

Scan type: Full Scan (C:\|)
Objects scanned: 183966
Time elapsed: 1 hour(s), 23 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce\cleanup (Trojan.Banker) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{173839D0-0CE0-4938-B2BF-2A7AC0952F88}\RP12\A0009780.exe (Trojan.Banker) -> Quarantined and deleted successfully.

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Fri Sep 11, 2009 11:26 pm

Hi

Tell me when you completed it, please. Smile


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Fri Sep 11, 2009 11:29 pm

when i do sfc /scannow it asks for the cd which i dont have.

i changed the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup sourcepatch to C: like you said

i rebooted twice already and i get the same message, insert cd.
i then try to cancel it since, i only get the options retry/moreinfo/cancel

and a file protection scan starts but i get a pop up saying the following:

"files that are required for windows to run properly must be copied to the DLL Cache

insert your windows xp professional service pack 2 cd now"

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 2:09 am

anything i could do?

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 2:54 am

Hi

Please open SystemLook, and paste the contents of the quotebox below, in to the program, and click Look:

:filefind
c:\windows\ServicePackFiles\i386\eventlog.dll
C:\WINDOWS\system32\eventlog.dll
Post the results of that in your next reply.

==

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Full Scan, and press Scan.

Please post the SystemLook log and the Malwarebytes log in your next reply.


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 3:11 am

[You must be registered and logged in to see this link.] wrote:when i do sfc /scannow it asks for the cd which i dont have.

i changed the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup sourcepatch to C: like you said

That should have been named C:\ if you do not have the \ backslash in there, it will not work.

Try that as well, then re-run SFC as I noted above.


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 3:31 am

here's the systemlook log, ill start scanning using malwarebytes right now (i usually takes over an hour to completely scan)

and i did have it as C:\ but i'll try it again




SystemLook v1.0 by jpshortstuff (29.08.09)
Log created at 20:27 on 11/09/2009 by Ronrris (Administrator - Elevation successful)

========== filefind ==========

Searching for "c:\windows\ServicePackFiles\i386\eventlog.dll"
No files found.

Searching for "C:\WINDOWS\system32\eventlog.dll"
No files found.

-=End Of File=-

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 3:40 am

yup, same error, it asks for the cd and says this

"files that are required for windows to run properly must be copied to the DLL Cache

insert your windows xp professional service pack 2 cd now"

i will now start the malwarebytes scan

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 3:48 am

Hi

I am going to upload a clean copy of eventlog.dll.

I will send the download link here soon. Please be patient, as I will post back here.


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 4:04 am

Hi

Please download eventlog.dll from here: [You must be registered and logged in to see this link.]

Save it to your Desktop. Then, copy and paste it in to C:\Windows\System32

==

Post the Malwarebytes log when ready. Smile


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 5:09 am

Malwarebytes' Anti-Malware 1.41
Database version: 2782
Windows 5.1.2600 Service Pack 2

9/11/2009 10:07:54 PM
mbam-log-2009-09-11 (22-07-54).txt

Scan type: Full Scan (C:\|)
Objects scanned: 183892
Time elapsed: 1 hour(s), 21 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 5:19 am

Hi

Was the copy of eventlog.dll placed in your System32 folder, successful?


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 5:23 am

yes

all i did was copy it to the folder you said.

i still have a copy in the desktop.

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 5:37 am

Hi

Hooray! Your computer is clean!
Delete the eventlog.dll on your Desktop.
==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • [You must be registered and logged in to see this link.]: free and excellent firewall.


AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 5:45 am

but i still dont have my desktop, start menu, or admin rights

and i cant right click on the desktop.
i only have access to the task manager. i thought i told you in my very first post.


everything ive done so far has been through the task manger.

and really thank you very much for your help so far. Thank You!

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 6:04 am

Hi

Please see the following article to restore security settings to their defaults, which will help admin rights to be regained.
[You must be registered and logged in to see this link.]

In the middle of the page, download "Microsoft Fix It"

Then, post back here with the results. Do you have admin rights?

==

TrendMicro™ HouseCall Java Scan

  • Please go [You must be registered and logged in to see this link.] to run the Trend Micro™ HouseCall Scan.
  • Click Scan now. It's free!
  • Read and put a Check next to Yes I accept the terms of use.
  • Click the Launching HouseCall>> button.
  • If confirmed that HouseCall can run on your system, under Using Java-based HouseCall kernel click the Starting HouseCall>> button.
  • You may receive a Security Warning about the TrendMicro Java applet, click YES.
  • Under Scan complete computer for malware, grayware, and vulnerabilities click the Next>> button.
  • Please be patient while it installs, updates, and scans your system.
  • Once the scan is complete, it will take you to the summary page.
  • Under Cleanup options, choose clean all detected infections automatically.
  • Click the Clean now>> button.
  • If anything was found you may be prompted to run the scan again, you can just close the browser window.


Please tell me of any results from that. Also, if any of the problems with crashing have been solved.


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 6:12 am

Microsoft Fix It is processing and restoring at a real slow rate, this will probably take a while

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 6:25 am

YESSSSS!!!!!! THANK YOU SOOOO MUCH!!!!!! WOOT!!!!Cheesy Grin (sparkly Hooray! Awesome (sparkly)

you are awesome!!!!!Thank You!


my desktop is back, and so are my admin rights.

i am now going to run TrendMicro

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 8:10 am

everything runs real smoth, no problems at all, except for when i run trendmicro

once its a little bit more than 3/4 complete it freezes and stops scanning, it has a timer of how much longer till scan is complete and it stops when it freezes so im not running that again. i tried it 3 times.

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 8:20 am

Hi

How is the antivirus working? Does it crash?

Do you confirm the admin rights, and Desktop crashes have been fixed?

==

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:

  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually. It should delete SystemLook, Win32kDiag, ComboFix, and The Avenger.


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by p3lover on Sat Sep 12, 2009 8:58 am

everything works, thanks

but i dont have a anti virus
i only have malwarebyte, and pc tools firewall plus

is there a antivirus you recommend?

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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Sat Sep 12, 2009 9:09 am

Hi

AVG: [You must be registered and logged in to see this link.]
avast!: [You must be registered and logged in to see this link.]
Avira Antivir: [You must be registered and logged in to see this link.]

All my other recommendations for other types of software were listed in an earlier post. (I see you have PC Tools Firewall Plus Smile )


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Solved Re: desktop, admin rights, antivirus crashes while loading

Post by Dr Jay on Mon Sep 14, 2009 10:21 pm

Since this issue appears to be solved, this topic is now closed and being marked solved.

If you need the topic reopened, PM an administrator, moderator, or staff.


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