PERSONAL ANTI VIRUS

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PERSONAL ANTI VIRUS

Post by vessels on Fri Sep 04, 2009 10:55 pm

My daughter downloaded Personal anti virus by mistake and now I can't get it off of her laptop. I read your post on downloading to a link for spyware removal. The problem is her internet will not let me connect now. Is there anyway around this problem?

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Re: PERSONAL ANTI VIRUS

Post by Belahzur on Sat Sep 05, 2009 9:02 pm

Can you download Hijack This via another machine and transport it via USB stick?

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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I will give it a try

Post by vessels on Sun Sep 06, 2009 4:28 am

Thank you for your reply. I will let you know how it goes.

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Re: PERSONAL ANTI VIRUS

Post by mattiasjansson on Mon Sep 07, 2009 5:00 pm

Hi i have the sme problem as the other guy. i did like you told him to do and here´s my logfile

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:57:13, on 2009-09-07
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program\Delade filer\InterVideo\RegMgr\iviRegMgr.exe
C:\Program\Eset\nod32krn.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program\Synaptics\SynTP\SynTPEnh.exe
C:\Program\LAUNCH~1\QtZgAcer.EXE
C:\Program\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program\Eset\nod32kui.exe
C:\Program\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program\Telia\Telia_Mobilt_bredband\Telia_Mobilt_bredband.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program\Google\Google Desktop Search\GoogleDesktop.exe
C:\DOCUME~1\Sofie\LOKALA~1\Temp\RtkBtMnt.exe
C:\Program\MSN Messenger\usnsvc.exe
C:\Program\Internet Explorer\iexplore.exe
C:\Program\Internet Explorer\iexplore.exe
C:\Program\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program\Delade filer\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program\Delade filer\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: &Helper - {A77D3539-581D-450C-9E44-A84C415A6172} - C:\WINDOWS\system32\msxmlm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\Windows Live Toolbar\msntb.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Program\Realtek\Audio\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [LManager] C:\Program\LAUNCH~1\QtZgAcer.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PLFSetL] C:\WINDOWS\PLFSetL.exe
O4 - HKLM\..\Run: [snp2uvc] C:\WINDOWS\vsnp2uvc.exe
O4 - HKLM\..\Run: [ProductReg] C:\Program\Acer\WR_PopUp\ProductReg.exe
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [PersonalAV] C:\Program\PersonalAV\PAV.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKAL TJÄNST')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Skärmurklipp och start för OneNote 2007.lnk = C:\Program\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: Telia Mobilt bredband.lnk = C:\Program\Telia\Telia_Mobilt_bredband\Telia_Mobilt_bredband.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: &Windows Live Search - [You must be registered and logged in to see this link.] Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xportera till Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Skicka till OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Ski&cka till OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\Program\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O17 - HKLM\System\CCS\Services\Tcpip\..\{0A5A44C8-1FB1-4E29-A0E7-6EA1C80B508F}: NameServer = 195.67.199.27 195.67.199.28
O17 - HKLM\System\CS1\Services\Tcpip\..\{0A5A44C8-1FB1-4E29-A0E7-6EA1C80B508F}: NameServer = 195.67.199.27 195.67.199.28
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: C:\Program\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Google Desktop-hanteraren 5.7.808.7150 (GoogleDesktopManager-080708-050100) - Google - C:\Program\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program\Delade filer\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program\Eset\nod32krn.exe

--
End of file - 8710 bytes

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Re: PERSONAL ANTI VIRUS

Post by mattiasjansson on Mon Sep 07, 2009 5:01 pm

please help me im going crazy Thanks

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Re: PERSONAL ANTI VIRUS

Post by Belahzur on Mon Sep 07, 2009 8:26 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: &Helper - {A77D3539-581D-450C-9E44-A84C415A6172} - C:\WINDOWS\system32\msxmlm.dll
    O4 - HKLM\..\Run: [PersonalAV] C:\Program\PersonalAV\PAV.exe


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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