question about XP

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Solved question about XP

Post by needyme on Sat 29 Aug 2009, 11:16 pm

hello,
I have one question. You'll probably going to laugh but I don't know much of computers.
Few months ago I infected my laptop with some sort of virus which caused serious errors. I can't open programs anymore, just windows explorer, internet explorer, word and simillar. Laptop is pretty new so I don't have any data on it that are very important.
Can I somehow take my xp where it was when I bought it? Taking it to the store for a fix is rather expensive so I'm wondering what can I do alone at home...

Thank you for your help.

needyme

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Solved Re: question about XP

Post by Doctor Inferno on Sun 30 Aug 2009, 12:57 am

Hello,

I have restore instructions for specific PC brands, but I need to know first, what is the brand of your PC?


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Solved Re: question about XP

Post by needyme on Sun 30 Aug 2009, 1:01 am

hmm...it's HP Compaq 6820s...did you mean that?

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Solved Re: question about XP

Post by Doctor Inferno on Sun 30 Aug 2009, 1:03 am



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Solved Re: question about XP

Post by needyme on Sun 30 Aug 2009, 1:23 am

I tried that F10 thing...it doesn't open recovery console to me...just some security things, boot options etc.

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Solved Re: question about XP

Post by Doctor Inferno on Sun 30 Aug 2009, 1:33 am

Hello,

Try this instead: Start >> All Programs >> HP Tools >> HP PC System Recovery.


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Solved Re: question about XP

Post by needyme on Sun 30 Aug 2009, 1:35 am

thanks for help. I don't have that folder on start menu.

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Solved Re: question about XP

Post by Doctor Inferno on Sun 30 Aug 2009, 1:38 am

Hello,

Have you ever deleted your recovery partition before? Do you have your recovery discs?


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Solved Re: question about XP

Post by needyme on Sun 30 Aug 2009, 1:40 am

No, I haven't and no, I don't have recovery discs.

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Solved Re: question about XP

Post by Doctor Inferno on Sun 30 Aug 2009, 2:02 am

Hello,

Then I'm afraid there's no other way. You'll have to call HP up and get your recovery discs from them.


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Solved Re: question about XP

Post by needyme on Sun 30 Aug 2009, 2:08 am

ok, thanks for your help.

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