INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

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INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Vasilisgr7 on 26th August 2009, 11:44 am

AFTER installing a service pack my internet connection has some kind of problem and despite all my efforts i cannot connect to windows live messenger,even if i unistall and reinstall it. i think the whole problem is caused after installing that service pack. i need your help in order to make things as before. thanks a lot!!!

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Post by Vasilisgr7 on 26th August 2009, 12:03 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:00, on 2009-08-26
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Ashampoo\Ashampoo AntiVirus\ashAvSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\system32\PV92Tray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MESSEN~1\msmsgs.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Ashampoo\Ashampoo AntiVirus\GuardGui.exe
C:\Program Files\SAGEM\CONN-X SAGEM Fast 800\dslmon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Product Assistant\bin\hprbUpdate.exe
C:\WINDOWS\system32\taskmgr.exe
C:\PROGRA~1\COMMON~1\MICROS~1\DW\DW20.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\COMMON~1\MICROS~1\DW\DW20.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.gr/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Συνδέσεις
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Βοηθός εισόδου του Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

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Post by Vasilisgr7 on 26th August 2009, 12:04 pm

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [CrazyTalk Serve] rundll32.exe C:\WINDOWS\System32\CrazyTalk.dll,DllServeMediaFile
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [PV92TRAY] PV92Tray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunOnce: [MessengerPlusLiveUninstall] "C:\DOCUME~1\OTHERU~1\LOCALS~1\Temp\MsgPlusUninstall.exe" /Cleanup
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Documents and Settings\OTHER USER\Επιφάνεια εργασίας\astika odika\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\FlashUtil9e.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\FlashUtil9e.exe (User 'Default user')
O4 - Global Startup: Ashampoo AntiVirus Service.lnk = C:\Program Files\Ashampoo\Ashampoo AntiVirus\GuardGui.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\CONN-X SAGEM Fast 800\dslmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-ww\msntabres.dll.mui/229?5f72848343ee43f6ae175adb951b6979
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-ww\msntabres.dll.mui/230?5f72848343ee43f6ae175adb951b6979
O9 - Extra button: Προσθήκη στο ιστολόγιο - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Προσθήκη στο ιστολόγιο στο Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - (no file)
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {925DAB62-F9AC-4221-806A-057BFB1014AA} - (no file)
O9 - Extra button: Έξυπνη επιλογή HP - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/games/clients/y/at1_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DA89608A-3C84-4282-A5AC-BC0C4FD7047D}: NameServer = 195.170.0.1 195.170.2.2
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: avGuard Service (avGuard) - Unknown owner - C:\Program Files\Ashampoo\Ashampoo AntiVirus\ashAvSrv.exe
O23 - Service: AntiVir Update (AVWUpSrv) - Unknown owner - C:\Program Files\AVPersonal\AVWUPSRV.EXE (file missing)
O23 - Service: Google Update Service (gupdate1c95e3b8d3933ec) (gupdate1c95e3b8d3933ec) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Unknown owner - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe (file missing)
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\Logitech\SrvLnch\SrvLnch.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

--
End of file - 11770 bytes

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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Safan on 26th August 2009, 2:53 pm

Hello,

When you cannot connect, there is a error code which comes with the message. Can you post that error code please?

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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Vasilisgr7 on 3rd September 2009, 12:36 am

now when i'm trying to login in messenger it does nothing...just stack...in the beginning i remember it posted a code error which i saw in microsoft was related with a service pack compability. i'm sorry but i cannot find the error code now cause as i told u..the messneger just stack and does nothing. also my mozzila firefox and internet explorer stack and through me out many times... i dont know wtf made this problem... i hope u can tell me what should i do...thanks

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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Doctor Inferno on 3rd September 2009, 6:01 am

Hello,

Now when you try to connect, does any message appear?


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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Vasilisgr7 on 3rd September 2009, 12:55 pm

no

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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Doctor Inferno on 3rd September 2009, 1:07 pm

So what happens when you try to connect now?


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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Vasilisgr7 on 4th September 2009, 7:35 pm

the system throws me out of mozzila and internet explorer suddenly...and as i said it cannot login in messenger.

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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Doctor Inferno on 5th September 2009, 7:58 am

Hello,

I don't quite understand. Are you logging into messenger via Firefox and Internet Explorer?

What is the exact message stating that you can't log in to messenger?


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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Vasilisgr7 on 5th September 2009, 10:01 am

maybe this is a relevant clue to the problem.today i had a ''blue screen'',it has happened again at the time i have this problem. the message was

DRIVER_IRQL_NOT_LESS_OR_EQUAL
,
,
,
STOP : OXOOOOOOD1(OXOOOOOO68,OXOOOOOO2,OXOOOOOO1,OXF79F1743)

usbuhci.sys-Address F79F1743 base at F79EEOOO,DateStamp 41107d62

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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Doctor Inferno on 5th September 2009, 10:14 am

Hello,

This is most probably caused by a startup item conflict. It must be a program causing this. We need to perform a clean boot procedure.

Step 1: Start the System Configuration Utility

1. Click Start, click Run, type msconfig, and then click OK.
2. The System Configuration Utility dialog box is displayed.

Step 2: Configure selective startup options

1. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
2. Click to clear the Process SYSTEM.INI File check box.
3. Click to clear the Process WIN.INI File check box.
4. Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
5. Click the Services tab.
6. Click to select the Hide All Microsoft Services check box.
7. Click Disable All, and then click OK.
8. When you are prompted, click Restart to restart the computer.

Step 3: Log on to Windows

1. If you are prompted, log on to Windows.
2. When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

Note:
* You have used the System Configuration Utility to make changes to the way Windows starts.
* The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.
* Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.



Step 4: Optional step to disable features

If the clean boot fixed the error, you do not have to perform this step.

Important If your problem is not fixed and you do have to follow this step, it permanently removes all restore points from your computer. The System Restore feature uses restore points to restore your computer to an earlier state. If you remove the restore points, you can no longer restore Windows to an earlier state.

This step temporarily disables Microsoft features such as Plug and Play, networking, event logging, and error reporting.

1. Click Start, click Run, type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.
2. Click the General tab, click to clear the Load System Services check box, and then click OK.
3. When you are prompted, click Restart to restart the computer.

If these steps helped you start your computer in a clean-boot state, you are finished. If these steps did not help, go to the “Next Steps” section. If you have to return your computer to a normal startup state, go to “Steps to configure Windows to use a Normal startup state”.
Steps to configure Windows to use a Normal startup state
After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.

1. Click Start, and then click Run.
2. Type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.
3. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.
4. When you are prompted, click Restart to restart the computer.


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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Vasilisgr7 on 6th September 2009, 10:18 am

hello, when i type msconfig and ok, it says me the windows cannot find msconfig...

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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Doctor Inferno on 8th September 2009, 9:30 am



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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Vasilisgr7 on 9th September 2009, 4:00 pm

http://209.85.229.132/search?q=cache:rfm9GW5RfJIJ:forums.techarena.in/windows-messenger/573730.htm+i+cannot+connect+to+messenger&cd=1&hl=el&ct=clnk&gl=gr

finally i found the solution in that link doing steps 5 and 6. my messenger works fine again.. thank you for your help and assistance though. can you tell me what was the problem so i dont make the same again in future?

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Re: INTERNET PROBLEM AND CANT CONNECT TO MESSENGER

Post by Vasilisgr7 on 9th September 2009, 4:04 pm

also what can i do to unistall a programm (ESET smart security). during the installation something went wrong and i canceled installation but it shows me that program in the blue bar downside,and the program exists... but i cannot find it in control-panel removal neither i can remove all its files manually from program files...so the program still exists... have u any idea how do i get rid of it? thanks

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