can't system restore, can't load new printer

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can't system restore, can't load new printer

Post by Ginny Gandy on Tue 25 Aug 2009, 10:33 am

I have tried system restore with out any luck. I cannot load a new printed, I ran hijack this, no virus. I get this message in notepad (.shellclassinfo) localizedresourcename=@%systemroot%\system32\shell32.dll,-21787 Can someone please help me figure out what is wrong. How do I fix this. I am computer challenged and trying to muddle my wasy through this mess. Thank you in advance for any help or advice you could give me.

Ginny Gandy

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Re: can't system restore, can't load new printer

Post by Doctor Inferno on Tue 25 Aug 2009, 2:45 pm

Hello,

Follow the instructions here on how to fix the notepad error:

http://support.microsoft.com/kb/330132


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Re: can't system restore, can't load new printer

Post by Ginny Gandy on Wed 26 Aug 2009, 11:46 am

I followed the directions exactly from microsoft support. I still cannot restore my computer to any date and I can't install my brand new printer. I bought one printer and took it back because I thought it was defective. I bought another printer and can't install this one either. It just goes in a loop. I have turned off my anit-spy ware, anti-virus and firewall and I still can't install my printer.. What am I doing wrong. Thank you for any help for this elderly computer challenged great-grandmother!!

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Re: can't system restore, can't load new printer

Post by Doctor Inferno on Wed 26 Aug 2009, 8:22 pm

Hello,

Try booting into safe mode to install your printer.


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Re: can't system restore, can't load new printer

Post by Ginny Gandy on Thu 27 Aug 2009, 5:46 am

I tried to install the printer in the safe mode. It didn't work. It said to fix an issue =the print spooler. The computer would not fix it. Now what do I do. I am about ready to pitch this whole damn thing out the window. I would unhook it and take it in to be fixed but I have a broken ankle and cannot get down on the floor to unhook it and cannot carry it out to the car. Thank you for any help you can give me!

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Re: can't system restore, can't load new printer

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