restoring dell to factory settings

View previous topic View next topic Go down

Solved restoring dell to factory settings

Post by lcander on Sun Aug 23, 2009 2:59 pm

I am working on a Dell Studio laptop that I want to restore to the factory settings to clear up some problems. ( I think some things were deleted that shouldn't have been. Let me think ) Already have everything needed backed up. Apparently the owner had tried to fix things by reinstalling the Vista Home Preminum OS. Except he used a 32 bit Vista disk for the install and the 64 bit Home Premuim was OEM. Apparently he can't find a 64 bit OS disk that should have come with the laptop and I don't have one to use to even temporarily boot from to try the factory restore.

Now when I use F8 and try to use the restore to factory settings option I get a message that says it can't repair the operating system it 'finds'. I can see the 'Recovery D:' partition when I explore. When I tried using the 32 bit disk he sent, it doesn't allow for the repair/restore to factory settings. Are there other keystrokes that might get me in to the restore
I'm really hoping for some ideas how to get this back to factory settings.

Thanks

lcander
Intermediate
Intermediate

Posts Posts : 103
Joined Joined : 2009-06-16
OS OS : Xp, Vista
Points Points : 28604
# Likes # Likes : 0

View user profile

Back to top Go down

Solved Re: restoring dell to factory settings

Post by Doctor Inferno on Mon Aug 24, 2009 3:21 am



Please be a GeekPolice fan on Facebook!



Have we helped you? Help us! | Doctor by day, ninja by night.

Doctor Inferno
Administrator
Administrator

Posts Posts : 12017
Joined Joined : 2007-12-26
Gender Gender : Male
OS OS : Windows 7 Home Premium and Ultimate X64
Protection Protection : Kaspersky PURE and Malwarebytes' Anti-Malware
Points Points : 104594
# Likes # Likes : 0

View user profile

Back to top Go down

Solved No Luck

Post by lcander on Mon Aug 24, 2009 4:12 am

I both held the CTRL+ F11 key and tapped F11 at the Dell screen. If I held it, it stopped/slowed the blue progress bar. I held it this way for several minutes. Wasn't sure how long it should take to see the restore option screen. If it was tapped then held I got continuous beeping and then it finally went on through to start Vista. I even tried to get them both held before the 'Dell' splash screen.
Should I have held it longer?
Thanks

lcander
Intermediate
Intermediate

Posts Posts : 103
Joined Joined : 2009-06-16
OS OS : Xp, Vista
Points Points : 28604
# Likes # Likes : 0

View user profile

Back to top Go down

Solved Re: restoring dell to factory settings

Post by Doctor Inferno on Mon Aug 24, 2009 5:05 am

Hmm... That's strange. Ok since you are able to boot into Windows, see if there is a restore option under the start menu.


Please be a GeekPolice fan on Facebook!



Have we helped you? Help us! | Doctor by day, ninja by night.

Doctor Inferno
Administrator
Administrator

Posts Posts : 12017
Joined Joined : 2007-12-26
Gender Gender : Male
OS OS : Windows 7 Home Premium and Ultimate X64
Protection Protection : Kaspersky PURE and Malwarebytes' Anti-Malware
Points Points : 104594
# Likes # Likes : 0

View user profile

Back to top Go down

Solved Restore

Post by lcander on Mon Aug 24, 2009 9:08 pm

I don't see anything besides a System Restore which isn't really what I need to do. ( I want to go back to original factory settings.) Any ideas where I might look? Should I try holding the CTRL + F11 longer? on start up?
Is there some way I can go into the Recovery D: partition and get it to work? I tried copying it to a SDcard or USB drive to see if it could reinstall from there.
Any other thoughts?
Thanks

lcander
Intermediate
Intermediate

Posts Posts : 103
Joined Joined : 2009-06-16
OS OS : Xp, Vista
Points Points : 28604
# Likes # Likes : 0

View user profile

Back to top Go down

Solved Re: restoring dell to factory settings

Post by Doctor Inferno on Tue Aug 25, 2009 3:30 am

Hello,

Try holding it long then. Only the D partition or the recovery CD will work. You can't install it from a USB media.


Please be a GeekPolice fan on Facebook!



Have we helped you? Help us! | Doctor by day, ninja by night.

Doctor Inferno
Administrator
Administrator

Posts Posts : 12017
Joined Joined : 2007-12-26
Gender Gender : Male
OS OS : Windows 7 Home Premium and Ultimate X64
Protection Protection : Kaspersky PURE and Malwarebytes' Anti-Malware
Points Points : 104594
# Likes # Likes : 0

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum