very bad virus deactivated everything

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very bad virus deactivated everything

Post by shannonmac8 on Thu Aug 20, 2009 3:27 am

Somehow I got this horrible virus. When i click on an icon it wont open and says window cant find it (for example when i click on clalculator it says window cant find calculator.ink). In control panel when i click on an icon it says cant find rundl32.exe. The icons arent there in the folders, its the white sheet with three shapes like it doesnt exist. I cant open the internet or any program. It's like I have a computer that does nothing. The only thing i can do is hit escape or f2 before it starts up. When i did chkdsk /r it says that some values are unrecoverable. I am on my labtop since my computer internet doesnt work on the home computer.

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Re: very bad virus deactivated everything

Post by Belahzur on Thu Aug 20, 2009 7:03 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


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Re: very bad virus deactivated everything

Post by shannonmac8 on Thu Aug 20, 2009 7:12 pm

i cant open the internet it just freezes. is there anyway i can get to safe mode when i restart it or type a command before the computer restarts up? I am on the internet from my labtop, which isnt infected. The home computer is infected.

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Re: very bad virus deactivated everything

Post by Belahzur on Thu Aug 20, 2009 7:41 pm

Hello.

Please then reboot your computer in Safe Mode by doing the following :

  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the second option, to run Windows in Safe Mode with networking, then press Enter.
  • Choose your usual account.

See if you can download Hijack This.


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Re: very bad virus deactivated everything

Post by shannonmac8 on Fri Aug 21, 2009 12:36 am

i did that but the internet wouldnt open with the safe mode either, neither would any program. Is there anything i can do in the screens i can get to before the computer restarts such as the command prompt screens?

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Re: very bad virus deactivated everything

Post by Belahzur on Fri Aug 21, 2009 2:24 pm

Not really...

Can you download tools via another machine and then carry them over to the infected machine via USB?


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Re: very bad virus deactivated everything

Post by shannonmac8 on Sat Aug 22, 2009 5:58 pm

thank you. i called the computer company and they told me how to a destructive reboot. the computer is back to normal. thanks again

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Re: very bad virus deactivated everything

Post by Doctor Inferno on Sun Aug 23, 2009 9:25 am

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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