Total Security

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Total Security

Post by Rhonda on 19th August 2009, 3:56 pm

I need help!! I have Total Security on my home PC, and can't seem to get it off. I guess alot of people are in the same boat, because I have found lots of them with the same problem. I'm not a regular computer user and I'm trying to teach myself. I don't understand most of the posts that I've read.
I've downloaded antivirus software, but I can't run it. I'a unable to task master. In fact most of my functions say they are infected, including my control panel. I was told to delete windows system 32, but when I tried it said that if I did it would unload windows from my computer.
I need someone to tell me how to get this off in plain English.
Thanks in advance for any help!! Have a great day!!

Rhonda
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Re: Total Security

Post by Belahzur on 19th August 2009, 7:11 pm

Hello.
See if you can download Hijack This from here:
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Download and run it, see if you can do a system scan with logfile.
If you can, post the log back here.


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Re: Total Security

Post by Rhonda on 19th August 2009, 8:26 pm

Ok. I'll try when I get home!!

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Re: Total Security

Post by Rhonda on 21st August 2009, 2:51 am

It let me run the scan, but I can't copy and paste it here. ?? What next??

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Re: Total Security

Post by Belahzur on 21st August 2009, 2:30 pm

Why can't you? Does it say log is too big?

If so, split it up into more than one post.


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Re: Total Security

Post by Rhonda on 21st August 2009, 7:35 pm

It says the notepad is infected and won't let me open it. I'll try again.

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Re: Total Security

Post by Origin on 22nd August 2009, 4:48 pm

Navigate to C:\Program Files\Trend Micro\winlogon

once there, look for a txt file named hijackthis, right click on it, and choose the open with option, now instead of opening it with notepad find wordpad and select it, does it open?


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Re: Total Security

Post by Rhonda on 24th August 2009, 3:44 pm

Thanks for your help!! I wasn't able to open anything on my computer on Thursday, or Friday, so I quit trying. I'm going to save up some money and get a pro to look at it. Thanks for all your help!!

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