Symantec antivirus must be rebooted

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Symantec antivirus must be rebooted

Post by eviee on 15th August 2009, 3:43 am

Somehow, the "Antivirus System Pro" virus installed itself today on my laptop, and after doing numerous full scans and rebooting all day I now get the message that "Symantec Antivirus must reboot to complete remediation process."

Another thing is that every so often, mozilla opens a window with offers for spyware programs.

I don't believe I have any more viruses, Symantec, Malwarebytes and AdAware report no issues, so I am at a loss.

I dare not ask my IT guys because they will break my fingers to prevent me from downloading anything.

Help!

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Re: Symantec antivirus must be rebooted

Post by eviee on 15th August 2009, 5:12 am

Update -
after updating the malwarebytes to the latest release, (which I thought I had done sometime during the ordeal) some more viruses/adware was found. After removing, rebooting, etc. the Symantec error messages stopped popping up.

So it seems my fingers are safe from being broken.

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Re: Symantec antivirus must be rebooted

Post by Belahzur on 15th August 2009, 3:29 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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hijack file

Post by eviee on 16th August 2009, 7:21 pm

Thank you for help!

I have run hijackthis and have a log file. Is there a way I can send it to you privately as I am not comfortable posting this for all eternity on the internet?

A couple of notes:
1. I no longer have the pesky pop-ups re Symantec or offers to buy virus scan software.
2. I have run both adaware and malwarebytes and they report no issues (other than some cookies).
3. I found one suspicious file, \windows\system32\rundll32.exe. Research seems to indicate that this may be a threat and should be removed? Do you concur?

Again, thank your assistance.

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