spyware/malware

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spyware/malware

Post by veronica8910 on Thu Aug 06, 2009 4:28 pm

I clicked on a link and i think now i have spyware or malware.
A fake page appeared saying i had been infected with trojans and a box appeared asking me to download something. i didnt though i closed the page. now i'm noticing that when i visit websites there's a big yellow triangle on the page with the message connection was reset.
i have run pc guard anti virus malwarebytes and its not picking up anything at all.

I have recently updated java and adobe reader.
ALso read through the the new user topic.

Here is a copy of Hijack This log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:24:25, on 06/08/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Virgin Broadband\PCguard\rps.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Bin\SanaAgent.exe
C:\Program Files\Virgin Broadband\PCguard\RpsSecurityAwareR.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - [You must be registered and logged in to see this link.]
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: Virgin Broadband PCguard (Radialpoint Security Services) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\RpsSecurityAwareR.exe
O23 - Service: Virgin Broadband PCguard SafeConnectAgent (RadialpointSafeConnectAgent) - Sana Security - C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Bin\SanaAgent.exe
O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe

--
End of file - 5660 bytes

veronica8910
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Re: spyware/malware

Post by Belahzur on Thu Aug 06, 2009 6:25 pm

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: spyware/malware

Post by veronica8910 on Thu Aug 06, 2009 6:34 pm

thank you i installed malwarebytes anti malware and it updated to the latest version. i run the scan as advised and once again no malicious items were detected

heres the mbam- log

Malwarebytes' Anti-Malware 1.40
Database version: 2571
Windows 5.1.2600 Service Pack 3

06/08/2009 19:32:29
mbam-log-2009-08-06 (19-32-29).txt

Scan type: Quick Scan
Objects scanned: 81496
Time elapsed: 3 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

veronica8910
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Posts Posts : 77
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Re: spyware/malware

Post by Belahzur on Thu Aug 06, 2009 6:35 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: spyware/malware

Post by veronica8910 on Thu Aug 06, 2009 6:38 pm

ok heres the dss log

DDS (Ver_09-07-30.01) - NTFSx86
Run by Veron at 19:36:38.48 on 06/08/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.2294.1360 [GMT 1:00]

AV: PCguard Anti-Virus *On-access scanning enabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
FW: PCguard Firewall *enabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
svchost.exe
C:\Program Files\Virgin Broadband\PCguard\rps.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
svchost.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Bin\SanaAgent.exe
C:\Program Files\Virgin Broadband\PCguard\RpsSecurityAwareR.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Veron\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: PopKill Class: {3c060ea2-e6a9-4e49-a530-d4657b8c449a} - c:\program files\virgin broadband\pcguard\pkR.dll
BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [Broadbandadvisor.exe] "c:\program files\virgin broadband\advisor\Broadbandadvisor.exe" /AUTORUN
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
dRun: [ctfmon.exe] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\veron\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
StartupFolder: c:\docume~1\veron\startm~1\programs\startup\spywar~1.lnk - c:\program files\spywareguard\sgmain.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\veron\applic~1\mozilla\firefox\profiles\1g0immaq.default\
FF - prefs.js: browser.startup.homepage - [You must be registered and logged in to see this link.]
FF - plugin: c:\program files\virgin broadband\advisor\nprpspa.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2009-7-29 179984]
R2 PD91Agent;PD91Agent;c:\program files\raxco\perfectdisk2008\PD91Agent.exe [2008-9-22 693512]
R2 RadialpointSafeConnectAgent;Virgin Broadband PCguard SafeConnectAgent;c:\program files\virgin broadband\pcguard\safeconnect\bin\SanaAgent.exe [2008-11-14 4937752]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-8-1 38160]
R3 Radialpoint Security Services;Virgin Broadband PCguard;c:\program files\virgin broadband\pcguard\RpsSecurityAwareR.exe [2009-5-27 170736]
R3 RadialpointSafeConnectDriver;RadialpointSafeConnectDriver;c:\program files\virgin broadband\pcguard\safeconnect\driver\platform_xp\SafeConnectDriver.sys [2008-11-14 161304]
R3 RadialpointSafeConnectFilter;RadialpointSafeConnectFilter;c:\program files\virgin broadband\pcguard\safeconnect\driver\platform_xp\SafeConnectFilter.sys [2008-11-14 29720]
R3 RadialpointSafeConnectShim;RadialpointSafeConnectShim;c:\program files\virgin broadband\pcguard\safeconnect\driver\platform_xp\SafeConnectShim.sys [2008-11-14 27376]
S3 PD91Engine;PD91Engine;c:\program files\raxco\perfectdisk2008\PD91Engine.exe [2008-9-22 910600]

=============== Created Last 30 ================


==================== Find3M ====================

2009-07-18 21:48 77,423 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-07-18 20:18 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-06-29 17:12 827,392 a------- c:\windows\system32\wininet.dll
2009-06-29 17:12 78,336 a------- c:\windows\system32\ieencode.dll
2009-06-29 17:12 17,408 a------- c:\windows\system32\corpol.dll
2009-06-16 15:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 15:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-03 20:09 1,291,264 a------- c:\windows\system32\quartz.dll

============= FINISH: 19:37:21.43 ===============

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Re: spyware/malware

Post by Belahzur on Thu Aug 06, 2009 6:53 pm

Still looks fine to me. The popups may just be from one certain website, or there is a rootkit hiding.


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Re: spyware/malware

Post by veronica8910 on Thu Aug 06, 2009 7:00 pm

hi there im getting the error message on every single site that im visiting

the connection to the server was reset while the page was loading thats all it says

im new to forums so i have no idea what rootkit is and what to do

what do u suggest now

many thanks

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Re: spyware/malware

Post by Belahzur on Thu Aug 06, 2009 7:06 pm

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Re: spyware/malware

Post by veronica8910 on Thu Aug 06, 2009 7:12 pm

hi there i downloaded combofix

and changed the file name to combo-Fix before i saved the file

it started running after i closed down browser but then a box appeared saying that the file name couldnt be changed.

Please help

thanks

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Re: spyware/malware

Post by Origin on Thu Aug 06, 2009 7:36 pm

Try saving it without renaming it and see if it runs.


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Re: spyware/malware

Post by veronica8910 on Thu Aug 06, 2009 7:58 pm

yes that worked thank you i ran combofix and here is the log for that its in 2 parts as the log was to big

ComboFix 09-08-06.01 - Veron 06/08/2009 20:41.2.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.2294.1738 [GMT 1:00]
Running from: c:\documents and settings\Veron\Desktop\ComboFix.exe
AV: PCguard Anti-Virus *On-access scanning disabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
FW: PCguard Firewall *disabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

E:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2009-07-06 to 2009-08-06 )))))))))))))))))))))))))))))))
.

2009-08-06 09:05 . 2009-08-06 09:05 -------- d-----w- c:\program files\ERUNT
2009-08-05 19:26 . 2009-08-05 23:07 -------- d-----w- c:\documents and settings\Veron\Local Settings\Application Data\WMTools Downloaded Files
2009-08-05 16:01 . 2009-08-05 16:01 -------- d-----w- c:\documents and settings\Veron\Application Data\Leadertech
2009-08-05 15:50 . 2008-04-13 18:45 26368 -c--a-w- c:\windows\system32\dllcache\usbstor.sys
2009-08-05 02:29 . 2009-08-05 02:29 3942048 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2009-08-05 02:13 . 2009-08-06 05:56 -------- d-----w- c:\program files\SpywareGuard
2009-08-05 02:10 . 2009-08-06 05:57 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-08-05 02:10 . 2005-08-25 18:18 118784 ----a-w- c:\windows\system32\MSSTDFMT.DLL
2009-08-05 02:10 . 2009-08-05 03:01 -------- d-----w- c:\program files\SpywareBlaster
2009-08-05 01:54 . 2009-08-05 01:55 -------- d-----w- c:\program files\Common Files\Adobe
2009-08-05 01:54 . 2009-02-12 09:35 38208 ----a-w- c:\documents and settings\Veron\Application Data\Macromedia\Flash Player\[You must be registered and logged in to see this link.]
2009-08-05 01:54 . 2009-08-05 01:54 -------- d-----w- c:\program files\Common Files\Adobe AIR
2009-08-05 01:53 . 2009-08-05 15:58 -------- d-----w- c:\documents and settings\Veron\Local Settings\Application Data\Adobe
2009-08-05 01:53 . 2009-08-05 01:53 86016 ----a-w- c:\documents and settings\All Users\Application Data\NOS\Adobe_Downloads\arh.exe
2009-08-05 01:53 . 2009-08-05 13:44 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS
2009-08-05 01:53 . 2009-08-05 13:44 -------- d-----w- c:\program files\NOS
2009-08-05 01:39 . 2009-08-05 01:39 -------- d-s---w- C:\Combo-Fix
2009-08-04 20:51 . 2009-08-04 20:51 152576 ----a-w- c:\documents and settings\Veron\Application Data\Sun\Java\jre1.6.0_15\lzma.dll
2009-08-02 02:18 . 2009-08-04 20:51 -------- d-----w- c:\program files\Java
2009-08-02 02:17 . 2009-08-02 02:17 152576 ----a-w- c:\documents and settings\Veron\Application Data\Sun\Java\jre1.6.0_14\lzma.dll
2009-08-02 01:52 . 2009-07-25 04:23 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-08-01 21:49 . 2002-01-05 14:37 344064 ----a-w- c:\windows\system32\msvcr70.dll
2009-08-01 21:49 . 2009-08-01 21:49 -------- d-----w- c:\program files\Common Files\DVDVideoSoft
2009-08-01 21:49 . 2009-08-01 21:49 -------- d-----w- c:\program files\DVDVideoSoft
2009-08-01 20:29 . 2009-08-01 20:29 -------- d-----w- c:\documents and settings\Veron\Application Data\Malwarebytes
2009-08-01 20:29 . 2009-08-03 12:36 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-01 20:29 . 2009-08-06 18:28 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-08-01 20:29 . 2009-08-03 12:36 19096 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-08-01 20:29 . 2009-08-01 20:29 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-08-01 16:38 . 2009-08-01 16:38 -------- d-----w- c:\program files\Trend Micro
2009-08-01 13:39 . 2009-08-01 14:14 -------- dc----w- c:\windows\system32\DRVSTORE
2009-08-01 13:38 . 2009-08-01 14:14 -------- d-----w- c:\documents and settings\All Users\Application Data\Lavasoft
2009-08-01 12:55 . 2009-08-01 14:08 -------- d-----w- c:\documents and settings\Veron\.housecall6.6
2009-08-01 12:15 . 2009-08-01 12:15 -------- d-----w- c:\program files\CCleaner
2009-07-29 18:09 . 2009-08-06 19:48 148000 --sha-w- c:\windows\system32\drivers\fidbox2.dat
2009-07-29 18:09 . 2009-08-06 19:48 4098336 --sha-w- c:\windows\system32\drivers\fidbox.dat
2009-07-29 18:04 . 2008-11-26 14:19 53192 ----a-w- c:\windows\system32\drivers\rp_skt32.sys
2009-07-29 18:03 . 2008-08-06 20:20 48384 ----a-w- c:\windows\system32\drivers\rp_pkt32.sys
2009-07-29 18:03 . 2008-08-28 12:16 71184 ----a-w- c:\windows\system32\drivers\DefragFS.sys
2009-07-29 18:03 . 2009-07-29 18:03 -------- d-----w- c:\program files\Raxco
2009-07-29 18:03 . 2009-07-29 18:03 -------- d-----w- c:\documents and settings\All Users\Application Data\Raxco
2009-07-29 17:59 . 2009-07-29 18:16 -------- d-----w- c:\documents and settings\Veron\Application Data\Virgin Broadband
2009-07-29 17:59 . 2009-07-29 18:03 -------- d-----w- c:\program files\Virgin Broadband
2009-07-29 17:59 . 2009-07-29 18:03 -------- d-----w- c:\documents and settings\All Users\Application Data\Virgin Broadband
2009-07-22 16:03 . 2009-07-22 16:03 -------- d-----w- c:\documents and settings\All Users\Application Data\SITEguard
2009-07-22 16:03 . 2009-07-29 18:18 -------- d-----w- c:\documents and settings\All Users\Application Data\STOPzilla!
2009-07-22 16:03 . 2009-07-22 16:03 -------- d-----w- c:\program files\Common Files\iS3
2009-07-22 04:25 . 2009-07-19 13:32 6067200 -c----w- c:\windows\system32\dllcache\ieframe.dll
2009-07-22 04:25 . 2009-06-29 16:12 52224 -c----w- c:\windows\system32\dllcache\msfeedsbs.dll
2009-07-22 04:25 . 2009-06-29 16:12 459264 -c----w- c:\windows\system32\dllcache\msfeeds.dll
2009-07-22 04:25 . 2009-06-29 16:12 268288 -c----w- c:\windows\system32\dllcache\iertutil.dll
2009-07-22 04:25 . 2009-06-29 16:12 63488 -c----w- c:\windows\system32\dllcache\icardie.dll
2009-07-22 04:25 . 2009-06-29 16:12 380928 -c----w- c:\windows\system32\dllcache\ieapfltr.dll
2009-07-22 04:25 . 2009-06-29 11:07 13824 -c----w- c:\windows\system32\dllcache\ieudinit.exe
2009-07-22 04:25 . 2009-06-29 08:33 2452872 -c----w- c:\windows\system32\dllcache\ieapfltr.dat
2009-07-22 04:06 . 2009-07-22 04:06 -------- d-----w- c:\windows\Sun
2009-07-19 21:55 . 2009-07-19 22:59 -------- d-----w- c:\program files\PKR
2009-07-19 19:41 . 2009-07-19 19:41 -------- d-----w- c:\program files\7-Zip
2009-07-19 17:07 . 2008-10-16 13:06 268648 ----a-w- c:\windows\system32\mucltui.dll
2009-07-19 17:07 . 2008-10-16 13:06 208744 ----a-w- c:\windows\system32\muweb.dll
2009-07-19 17:06 . 2009-07-29 11:07 -------- d--h--w- C:\$AVG8.VAULT$
2009-07-18 21:47 . 2009-07-22 04:17 -------- d-----w- c:\documents and settings\Veron\Application Data\BitTorrent
2009-07-18 21:47 . 2009-07-18 21:47 -------- d-----w- c:\program files\BitTorrent
2009-07-18 21:46 . 2008-04-14 00:12 26624 ----a-w- c:\documents and settings\LocalService\Application Data\Microsoft\UPnP Device Host\upnphost\udhisapi.dll
2009-07-18 21:45 . 2009-07-18 21:45 -------- d-----w- c:\program files\Windows Media Connect 2
2009-07-18 21:44 . 2009-07-18 21:44 -------- d-----w- c:\windows\system32\drivers\UMDF
2009-07-18 21:44 . 2009-07-18 21:44 -------- d-----w- c:\windows\system32\LogFiles
2009-07-18 21:22 . 2009-08-06 15:49 -------- d-----w- c:\documents and settings\Veron\Tracing
2009-07-18 21:12 . 2009-07-18 21:12 -------- d-----w- c:\program files\AVG
2009-07-18 21:12 . 2009-07-29 18:07 -------- d-----w- c:\documents and settings\All Users\Application Data\avg8
2009-07-18 21:09 . 2009-07-18 21:09 -------- d-----w- c:\program files\Microsoft
2009-07-18 21:08 . 2009-07-18 21:08 -------- d-----w- c:\program files\Windows Live SkyDrive
2009-07-18 21:08 . 2009-07-18 21:09 -------- d-----w- c:\program files\Windows Live
2009-07-18 20:59 . 2009-07-18 20:59 -------- d-----w- c:\program files\Common Files\Windows Live
2009-07-18 20:50 . 2008-04-14 00:12 221184 ----a-w- c:\windows\system32\wmpns.dll
2009-07-18 20:48 . 2008-05-08 14:02 203136 -c----w- c:\windows\system32\dllcache\rmcast.sys
2009-07-18 20:48 . 2008-10-24 11:21 455296 -c----w- c:\windows\system32\dllcache\mrxsmb.sys
2009-07-18 20:46 . 2009-07-18 20:46 -------- d-----w- c:\windows\system32\scripting
2009-07-18 20:46 . 2009-07-18 20:46 -------- d-----w- c:\windows\system32\en
2009-07-18 20:46 . 2009-07-18 20:46 -------- d-----w- c:\windows\l2schemas
2009-07-18 20:46 . 2009-07-18 20:46 -------- d-----w- c:\windows\system32\bits
2009-07-18 20:45 . 2009-07-18 20:45 -------- d-----w- c:\windows\ServicePackFiles
2009-07-18 20:44 . 2008-06-13 11:05 272128 -c----w- c:\windows\system32\dllcache\bthport.sys
2009-07-18 20:40 . 2009-07-18 20:40 -------- d-----w- c:\windows\EHome
2009-07-18 20:38 . 2008-12-11 10:57 333952 -c----w- c:\windows\system32\dllcache\srv.sys
2009-07-18 20:38 . 2008-05-01 14:33 331776 -c----w- c:\windows\system32\dllcache\msadce.dll
2009-07-18 20:38 . 2008-04-11 19:04 691712 -c----w- c:\windows\system32\dllcache\inetcomm.dll
2009-07-18 20:31 . 2008-10-15 16:34 337408 -c----w- c:\windows\system32\dllcache\netapi32.dll
2009-07-18 20:31 . 2008-09-04 17:15 1106944 -c----w- c:\windows\system32\dllcache\msxml3.dll
2009-07-18 20:24 . 2008-05-03 11:55 2560 ------w- c:\windows\system32\xpsp4res.dll
2009-07-18 20:24 . 2008-04-21 12:08 215552 -c----w- c:\windows\system32\dllcache\wordpad.exe
2009-07-18 20:17 . 2009-07-18 20:17 -------- d-----w- c:\program files\Windows Defender
2009-07-18 20:16 . 2007-07-27 08:41 26488 ----a-w- c:\windows\system32\spupdsvc.exe
2009-07-18 20:16 . 2009-07-29 11:00 -------- d--h--w- c:\windows\$hf_mig$
2009-07-18 20:14 . 2009-07-18 20:14 -------- d-sh--w- c:\documents and settings\Veron\UserData
2009-07-18 20:11 . 2009-07-18 20:11 0 ----a-w- c:\windows\nsreg.dat
2009-07-18 20:11 . 2009-07-18 20:11 -------- d-----w- c:\documents and settings\Veron\Local Settings\Application Data\Mozilla
2009-07-18 20:08 . 2005-07-19 17:05 135168 ----a-w- c:\windows\system32\igfxres.dll
2009-07-18 20:05 . 2009-07-18 20:05 -------- d-----w- C:\drvrtmp
2009-07-18 20:05 . 2004-11-16 16:52 126976 ----a-w- c:\windows\system32\Prounstl.exe
2009-07-18 20:05 . 2004-11-16 08:16 36864 ----a-w- c:\windows\system32\e100bmsg.dll
2009-07-18 20:05 . 2004-10-29 16:01 19456 ----a-w- c:\windows\system32\IntelNic.dll
2009-07-18 20:05 . 2004-10-14 15:30 155648 -c--a-w- c:\windows\system32\dllcache\e100b325.sys
2009-07-18 20:05 . 2004-10-14 15:30 155648 ----a-w- c:\windows\system32\drivers\e100b325.sys
2009-07-18 20:01 . 2009-07-18 20:01 -------- d-----w- c:\program files\Intel

.
(

veronica8910
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Re: spyware/malware

Post by veronica8910 on Thu Aug 06, 2009 7:59 pm

((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-08-06 09:12 . 2009-07-29 18:09 53384 --sha-w- c:\windows\system32\drivers\fidbox.idx
2009-08-06 09:12 . 2009-07-29 18:09 15224 --sha-w- c:\windows\system32\drivers\fidbox2.idx
2009-07-29 18:09 . 2009-07-22 16:04 7472 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg
2009-07-29 18:02 . 2009-07-18 19:30 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-07-22 16:08 . 2009-07-22 16:04 624 ----a-w- c:\windows\system32\drivers\kgpfr2.cfg
2009-07-18 21:22 . 2009-07-18 19:26 13688 ----a-w- c:\documents and settings\Veron\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-07-18 20:48 . 2009-07-18 19:20 77423 ----a-w- c:\windows\pchealth\helpctr\OfflineCache\index.dat
2009-07-18 19:32 . 2009-07-18 19:28 -------- d-----w- c:\program files\Common Files\InstallShield
2009-07-18 19:30 . 2009-07-18 19:30 -------- d-----w- c:\program files\SigmaTel
2009-07-18 19:28 . 2009-07-18 19:28 -------- d-----w- c:\program files\Dell
2009-07-18 19:21 . 2009-07-18 19:21 -------- d-----w- c:\program files\microsoft frontpage
2009-07-18 19:18 . 2009-07-18 19:18 21640 ----a-w- c:\windows\system32\emptyregdb.dat
2009-06-29 16:12 . 2004-08-04 12:00 827392 ----a-w- c:\windows\system32\wininet.dll
2009-06-29 16:12 . 2004-08-04 12:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-06-29 16:12 . 2004-08-04 12:00 17408 ----a-w- c:\windows\system32\corpol.dll
2009-06-16 14:36 . 2004-08-04 12:00 81920 ----a-w- c:\windows\system32\fontsub.dll
2009-06-16 14:36 . 2004-08-04 12:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2009-06-03 19:09 . 2004-08-04 12:00 1291264 ----a-w- c:\windows\system32\quartz.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-02-06 3885408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-07-19 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-07-19 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-07-19 114688]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2006-11-03 866584]
"Broadbandadvisor.exe"="c:\program files\Virgin Broadband\advisor\Broadbandadvisor.exe" [2009-05-27 2303216]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-07-25 149280]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"BluetoothAuthenticationAgent"="bthprops.cpl" - c:\windows\system32\bthprops.cpl [2008-04-14 110592]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

c:\documents and settings\Veron\Start Menu\Programs\Startup\
ERUNT AutoBackup.lnk - c:\program files\ERUNT\AUTOBACK.EXE [2005-10-20 38912]
SpywareGuard.lnk - c:\program files\SpywareGuard\sgmain.exe [2003-8-29 360448]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\BitTorrent\\bittorrent.exe"=

R2 PD91Agent;PD91Agent;c:\program files\Raxco\PerfectDisk2008\PD91Agent.exe [22/09/2008 16:58 693512]
R2 RadialpointSafeConnectAgent;Virgin Broadband PCguard SafeConnectAgent;c:\program files\Virgin Broadband\PCguard\SafeConnect\bin\SanaAgent.exe [14/11/2008 18:28 4937752]
R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [03/11/2006 19:19 13592]
R3 RadialpointSafeConnectDriver;RadialpointSafeConnectDriver;c:\program files\Virgin Broadband\PCguard\SafeConnect\Driver\platform_XP\SafeConnectDriver.sys [14/11/2008 18:28 161304]
R3 RadialpointSafeConnectFilter;RadialpointSafeConnectFilter;c:\program files\Virgin Broadband\PCguard\SafeConnect\Driver\platform_XP\SafeConnectFilter.sys [14/11/2008 18:28 29720]
R3 RadialpointSafeConnectShim;RadialpointSafeConnectShim;c:\program files\Virgin Broadband\PCguard\SafeConnect\Driver\platform_XP\SafeConnectShim.sys [14/11/2008 18:28 27376]
S3 PD91Engine;PD91Engine;c:\program files\Raxco\PerfectDisk2008\PD91Engine.exe [22/09/2008 16:58 910600]
S3 Radialpoint Security Services;Virgin Broadband PCguard;c:\program files\Virgin Broadband\PCguard\RpsSecurityAwareR.exe [27/05/2009 13:10 170736]
.
Contents of the 'Scheduled Tasks' folder

2009-08-06 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 18:20]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
FF - ProfilePath - c:\documents and settings\Veron\Application Data\Mozilla\Firefox\Profiles\1g0immaq.default\
FF - prefs.js: browser.startup.homepage - [You must be registered and logged in to see this link.]
FF - plugin: c:\program files\Virgin Broadband\advisor\nprpspa.dll

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-08-06 20:48
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2009-08-06 20:51
ComboFix-quarantined-files.txt 2009-08-06 19:51

Pre-Run: 151,881,125,888 bytes free
Post-Run: 151,846,092,800 bytes free

255 --- E O F --- 2009-07-31 22:50

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Re: spyware/malware

Post by Belahzur on Fri Aug 07, 2009 11:17 pm

No serious malware found, still having problems?


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Re: spyware/malware

Post by veronica8910 on Sat Aug 08, 2009 12:31 am

yes i am.. the same error message keeps appearing Sad tearing

so what do i do with combofix? should i uninstall ?

thank you

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Re: spyware/malware

Post by Belahzur on Sat Aug 08, 2009 12:34 am

No, not yet, we may need it.
Lets get a GMER scan, see what it says.

Download the GMER rootkit scan from here: [You must be registered and logged in to see this link.]

  1. Unzip it and start GMER.
  2. Click the >>> tab and then click the Scan button.
  3. Once done, click the Copy button.
  4. This will copy the results to your clipboard.
  5. Paste the results in your next reply.
Note:
If you're having problems with running GMER.exe, try it in safe mode. This tools works in safe mode.
You can also try renaming it since some malware blocks GMER.


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Re: spyware/malware

Post by veronica8910 on Sat Aug 08, 2009 1:58 am

ok heres a copy of the GMER log

GMER 1.0.15.15020 [fkltstzk.exe] - [You must be registered and logged in to see this link.]
Rootkit scan 2009-08-08 02:57:40
Windows 5.1.2600 Service Pack 3


---- System - GMER 1.0.15 ----

SSDT \??\C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Driver\platform_XP\SafeConnectShim.sys (SafeConnect Application Activity Monitor Loader Driver./Sana Security, Inc. ) ZwClose [0xBACA18B0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateProcess [0xA9E98930]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateProcessEx [0xA9E98AA0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateSection [0xA9E99540]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateSymbolicLinkObject [0xA9E99190]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateThread [0xA9E99E20]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwDuplicateObject [0xA9E98D60]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwLoadDriver [0xA9E972A0]
SSDT \??\C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Driver\platform_XP\SafeConnectShim.sys (SafeConnect Application Activity Monitor Loader Driver./Sana Security, Inc. ) ZwOpenProcess [0xBACA18E0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwOpenSection [0xA9E99370]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwQuerySystemInformation [0xA9E99AD0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwResumeThread [0xA9E99DD0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetContextThread [0xA9E9A150]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetInformationFile [0xA9E9A770]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetInformationProcess [0xA9E9E160]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetSecurityObject [0xA9E95EC0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSuspendThread [0xA9E99D80]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSystemDebugControl [0xA9E97600]
SSDT \??\C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Driver\platform_XP\SafeConnectShim.sys (SafeConnect Application Activity Monitor Loader Driver./Sana Security, Inc. ) ZwTerminateProcess [0xBACA1990]
SSDT \??\C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Driver\platform_XP\SafeConnectShim.sys (SafeConnect Application Activity Monitor Loader Driver./Sana Security, Inc. ) ZwTerminateThread [0xBACA1A30]
SSDT \??\C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Driver\platform_XP\SafeConnectShim.sys (SafeConnect Application Activity Monitor Loader Driver./Sana Security, Inc. ) ZwWriteVirtualMemory [0xBACA1AD0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[284] [0xA9E94D40]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[285] [0xA9E94D50]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[286] [0xA9E94D60]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[287] [0xA9E94D80]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[288] [0xA9E94DA0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[289] [0xA9E94DD0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[290] [0xA9E94DE0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[291] [0xA9E94E00]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[292] [0xA9E94E10]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[293] [0xA9E94ED0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[294] [0xA9E94FA0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[295] [0xA9E94FE0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[296] [0xA9E95020]

Code \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) FsRtlCheckLockForReadAccess
Code \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) IoIsOperationSynchronous

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!FsRtlCheckLockForReadAccess 804E9FA0 5 Bytes JMP A9E9AB90 \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab)
.text ntkrnlpa.exe!IoIsOperationSynchronous 804EE87E 5 Bytes JMP A9E9B150 \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab)
.text ntkrnlpa.exe!KiDispatchInterrupt + BA 805418FA 7 Bytes JMP A9E9E280 \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab)

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs klif.sys (spuper-ptor/Kaspersky Lab)
AttachedDevice \FileSystem\Ntfs \Ntfs SafeConnectFilter.sys (SafeConnect Application Activity Monitor Filter Driver./Sana Security, Inc. )
AttachedDevice \Driver\Tcpip \Device\Ip rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)
AttachedDevice \Driver\Tcpip \Device\Udp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

Device \Driver\BTHUSB \Device\0000005d bthport.sys (Bluetooth Bus Driver/Microsoft Corporation)

AttachedDevice \Driver\Tcpip \Device\RawIp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

Device \Driver\BTHUSB \Device\0000005f bthport.sys (Bluetooth Bus Driver/Microsoft Corporation)
Device \FileSystem\Fastfat \Fat A7A28D20

AttachedDevice \FileSystem\Fastfat \Fat klif.sys (spuper-ptor/Kaspersky Lab)
AttachedDevice \FileSystem\Fastfat \Fat SafeConnectFilter.sys (SafeConnect Application Activity Monitor Filter Driver./Sana Security, Inc. )

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\000272d395b7
Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\000272d395b7@0021fbdc34dc 0xB8 0x24 0x2E 0x30 ...
Reg HKLM\SYSTEM\ControlSet003\Services\BTHPORT\Parameters\Keys\000272d395b7 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\BTHPORT\Parameters\Keys\000272d395b7@0021fbdc34dc 0xB8 0x24 0x2E 0x30 ...

---- Files - GMER 1.0.15 ----

File C:\Documents and Settings\Veron\Local Settings\temp\plugtmp\plugin-crossdomain.xml 102 bytes

---- EOF - GMER 1.0.15 ----

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Re: spyware/malware

Post by Belahzur on Sat Aug 08, 2009 3:25 pm

Hello.
Lets try this.

Download [You must be registered and logged in to see this link.]

  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:

  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:

  • Click Opera at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

Let me know if you still have problems.


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Re: spyware/malware

Post by veronica8910 on Sat Aug 08, 2009 4:07 pm

thank you .. ok downloaded the AT-F cleaner

emptied the selected. freed up space

but that error message is still on the websites im visiting Sad tearing

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Re: spyware/malware

Post by Belahzur on Sat Aug 08, 2009 5:19 pm

Are you using Internet Explorer? we can try switching to Firefox with add-ons.


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Re: spyware/malware

Post by veronica8910 on Sat Aug 08, 2009 5:54 pm

im not using internet explorer im using firefox thanks

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Re: spyware/malware

Post by Belahzur on Sat Aug 08, 2009 8:28 pm

Hello.
Please install these two add-ons for Firefox.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

After installing Adblock Plus, select the "Easy List USA" subscription and let me know how it goes.


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Re: spyware/malware

Post by veronica8910 on Sat Aug 08, 2009 9:44 pm

ok both add - ons are installed now

could you please talk me through

select the "Easy List USA" subscription

how do i do this :S

thank you

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Re: spyware/malware

Post by Belahzur on Sun Aug 09, 2009 1:01 am

Hello.
Last time I did this on my laptop, it brought up an option for the lists. If not, don't worry, we'll do it manually.

In Firefox, go to Tools > Add-ons. Now find ABP (AdBlock Plus), click it once, then hit the options button. That will open it's options menu. Now in that window, look to the top left for the "Filters" menu, click it once to drop it down, then choose "Add filter subscription".

Easy List USA will be at the top of the list.


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Re: spyware/malware

Post by veronica8910 on Sun Aug 09, 2009 2:29 am

ok thank you for talking me through it.. i have now done as instructed Big Grin

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Re: spyware/malware

Post by Belahzur on Sun Aug 09, 2009 11:08 am

See if you still get alerts now. Anything that comes from ads is gone, and NoScript should put a stop to any ads that are run by malicious scripts.


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Re: spyware/malware

Post by veronica8910 on Sun Aug 09, 2009 3:33 pm

yea that has helped the error message is nowhere to be seen thank you Big Grin

now what do i keep, and what do i remove? seems my desktop is a little cluttered

many thanks

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Re: spyware/malware

Post by Origin on Sun Aug 09, 2009 8:05 pm

Delete everything but I would Keep Malwarebytes Wink

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /u



This will also reset your restore points.

How is the machine running now?


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Re: spyware/malware

Post by veronica8910 on Sun Aug 09, 2009 8:10 pm

thank you i have unistalled combofix now and manually removing others. yes the pc is running so much better now

thank you so much you have been a great help Big Grin

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