Unable To Turn Windows Security System On

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Unable To Turn Windows Security System On

Post by KCruz10 on Wed Aug 05, 2009 5:33 am

my computer recently contracted a very strong Trojan Virus that ive been unable to remove.. so far ive tried using 'Advanced SystemCare', 'Avast', and 'Malwarebytes Anti-Malware' to no success.. nothing seems to work, i can only use my computer through Safe Mode and every time i log in a box pops up telling me my Windows Security System is turned Off and im unable to turn it on..

What should i do?

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Re: Unable To Turn Windows Security System On

Post by Doctor Inferno on Wed Aug 05, 2009 7:50 am

Hello,

Please post a HijackThis log here. [You must be registered and logged in to see this link.]


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Re: Unable To Turn Windows Security System On

Post by KCruz10 on Thu Aug 06, 2009 2:14 am

the Java download you recommended isnt there...

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Re: Unable To Turn Windows Security System On

Post by Belahzur on Thu Aug 06, 2009 2:07 pm

Don't matter, we'll do that later.
Just get a log for now.


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Re: Unable To Turn Windows Security System On

Post by KCruz10 on Fri Aug 07, 2009 5:42 am

whats a log and how can i get one?

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Re: Unable To Turn Windows Security System On

Post by Belahzur on Fri Aug 07, 2009 6:11 pm

Hijack This. The info needed is in the thread linked to by Doc.


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info you needed

Post by KCruz10 on Sat Aug 08, 2009 8:25 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:22:28 PM, on 8/8/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Kiara\Downloads\winlogon(2).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'NETWORK SERVICE')
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [You must be registered and logged in to see this link.]
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 3886 bytes


Further Description:
Unable to turn on windows security system
CD's dont read
Trojan Virus
can only use computer on safe mode

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Re: Unable To Turn Windows Security System On

Post by Doctor Inferno on Sun Aug 09, 2009 3:50 am

Topics merged. Use the Post Reply button instead of the New Topic button. Thank you.


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Re: Unable To Turn Windows Security System On

Post by Belahzur on Sun Aug 09, 2009 11:12 am

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Unable To Turn Windows Security System On

Post by KCruz10 on Mon Aug 10, 2009 6:54 am

problem emerged: i downloaded the Malwarebytes Anti-Malware and after i clicked 'Finish' nothing happened so i clicked on the desktop icon and still nothing happened and then i right clicked with the mouse on the desktop icon and clicked scan and still nothing happened

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Re: Unable To Turn Windows Security System On

Post by Belahzur on Mon Aug 10, 2009 3:10 pm

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Re: Unable To Turn Windows Security System On

Post by KCruz10 on Tue Aug 11, 2009 2:45 am

i downloaded Combofix and clicked on the icon but the same thing happens, the tab to run it pops up and i click on run but nothing happens after that.. is there anyway to erase everything from the computer and start from scratch?

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Re: Unable To Turn Windows Security System On

Post by Belahzur on Tue Aug 11, 2009 1:49 pm

Format you mean? yeah there is, but I'd rather not format, that's letting the bad guys win.

Anyhow, it's your call if you want to or not, let me know.


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Re: Unable To Turn Windows Security System On

Post by KCruz10 on Wed Aug 12, 2009 4:31 am

yeah i dont want the bad guys to win either, but i give up haha.. im throwing in the white towel and taking the easy way out.. i do appreciate all youve done up till this point Smile

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Re: Unable To Turn Windows Security System On

Post by Belahzur on Wed Aug 12, 2009 4:56 pm

Instructions how to format and reinstall Windows can be found [You must be registered and logged in to see this link.]


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Re: Unable To Turn Windows Security System On

Post by KCruz10 on Thu Aug 13, 2009 12:53 am

what about Windows Vista? thats what i have, isnt Windows XP down grading?

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Re: Unable To Turn Windows Security System On

Post by Belahzur on Thu Aug 13, 2009 1:18 am

The pictures show XP, but when you follow the guide and get to the stages where it shows XP, your will show Vista.


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