I got the blue screen of error message - what do I do?

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I got the blue screen of error message - what do I do?

Post by spacephrawgg on Wed 05 Aug 2009, 2:19 am

I came back to the computer today and found a blue screen error message that read as follows [I have omitted redundant things like "if this is the first time this problem occured etc."]:

"a problem has been detected and windows has been shut down to prevent damage to the computer.

"BUGCODE_USB_DRIVER"

If this is the first time you see this error screen [etc.]

....

If prob persists, remove any newly installed hardware or software. disable BIOS memory options such as caching or shadowing [what are these and how do i do it?]

Technical info:

***0X000000FE (0x00000004, 0x86C74590, 0x86DCBA00, 0x00000000)

Contact tech support for further assistance."



I recently bought/installed Avira, the program Amazon uses to change .AMZ files to Mp3's when you download/buy them. Also I've been downloading free MP3's from various blogs and things - not file sharing. The last few times I did Malwarebytes scans I told it to include my external hard drive in the scan which I don't normally do.

I have a relatively new USB soundcard that i use. Also I keep my external hard drive plugged into the USB port all the time. Could that have something to do with this?

Also I recently updated Firefox.

What is going on?

Thanks again!

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Re: I got the blue screen of error message - what do I do?

Post by Doctor Inferno on Wed 05 Aug 2009, 4:44 am

Hello,

It's probably the USB soundcard causing this. Have you updated to the latest version of Windows? How many times have this blue screen popped up?


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Re: I got the blue screen of error message - what do I do?

Post by spacephrawgg on Wed 05 Aug 2009, 11:01 pm

I am using XP. I updated it every time theres an update for it. I have updated the USB soundcard software too.

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Re: I got the blue screen of error message - what do I do?

Post by dil_09 on Thu 06 Aug 2009, 2:26 am

hey

a quick solution burt cant say it work or not but u can try

take a bootabel cd and on first screen press r

then go to command promt and the following command

chkdsk /r

it will recover all the couruption

and i think so it will work for u u may try it

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Re: I got the blue screen of error message - what do I do?

Post by ViKtory on Thu 06 Aug 2009, 8:08 am

hmm...are the soundcard files corrupted? Indifferent or Blank

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Re: I got the blue screen of error message - what do I do?

Post by Doctor Inferno on Thu 06 Aug 2009, 10:07 am

Hello spacephrawgg,

Please download the hot fix here: http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=835594&kbln=en-us

And run it, let me know if it fixes the problem.


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Re: I got the blue screen of error message - what do I do?

Post by dil_09 on Fri 07 Aug 2009, 2:14 am

some of the time some files get corrup coz of direct shutdown or power off

so files get corrupted so a good solution for that and this command will recover all the windos files for which we need to run the windows

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Re: I got the blue screen of error message - what do I do?

Post by Doctor Inferno on Fri 07 Aug 2009, 3:56 am

@dil_09 wrote:some of the time some files get corrup coz of direct shutdown or power off

so files get corrupted so a good solution for that and this command will recover all the windos files for which we need to run the windows

The blue screen error codes clearly shows that it's not a corruption problem. It's a USB device conflict.


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Re: I got the blue screen of error message - what do I do?

Post by spacephrawgg on Fri 07 Aug 2009, 11:32 am

ooo controversy!

Could this have happened as delayed result of having Malwarebytes scan my external hard drive?

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Re: I got the blue screen of error message - what do I do?

Post by Doctor Inferno on Fri 07 Aug 2009, 12:20 pm

Yeah, there is a possibility.


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