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Anti Virus System Pro removal help

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Re: Anti Virus System Pro removal help

Post by Rchjr on Sat Aug 08, 2009 9:05 pm

Here is the log it created. When it ran it said that it needed to install the windows recovery console. MY infected computer is not able to get internet connection due to this malware that has infected it. It said that it could not download files so it aborted. Then it ran and gave this log, this is it in it's enitirety! I have to post this in parts becasue of the size of the log it created.

ComboFix 09-08-07.09 - C. Harris 08/08/2009 13:51.3.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1573 [GMT -7:00]
Running from: I:\ComboFix.exe
Command switches used :: c:\documents and settings\C. Harris\Desktop\CFScript.txt.lnk
AV: ESET NOD32 Antivirus 3.0 *On-access scanning disabled* (Outdated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((( Files Created from 2009-07-08 to 2009-08-08 )))))))))))))))))))))))))))))))
.

2009-08-07 03:38 . 2009-08-07 03:38 -------- d-s---w- C:\Combo-Fix
2009-08-02 20:22 . 2009-08-02 20:22 -------- d-----w- c:\program files\Trend Micro
2009-08-02 02:03 . 2009-07-13 20:36 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-02 02:03 . 2009-08-04 01:51 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-08-02 02:03 . 2009-07-13 20:36 19096 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-07-31 21:17 . 2009-07-31 21:17 -------- d-----w- c:\program files\iiuoww
2009-07-31 17:53 . 2009-07-31 17:53 -------- d-----w- c:\program files\HTvid
2009-07-28 21:23 . 2009-07-30 21:32 -------- d-----w- c:\documents and settings\C. Harris\Application Data\Apple Computer
2009-07-28 21:22 . 2009-03-19 23:32 23400 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-07-28 21:22 . 2008-04-17 19:12 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2009-07-28 21:22 . 2009-07-28 21:22 -------- d-----w- c:\program files\iPod
2009-07-28 21:22 . 2009-07-28 21:22 -------- d-----w- c:\program files\iTunes
2009-07-28 21:22 . 2009-07-28 21:22 -------- d-----w- c:\documents and settings\All Users\Application Data\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-07-28 21:22 . 2009-07-28 21:22 -------- d-----w- c:\program files\Bonjour
2009-07-28 21:21 . 2009-07-28 21:22 -------- d-----w- c:\program files\QuickTime
2009-07-28 21:21 . 2009-07-28 21:21 -------- d-----w- c:\documents and settings\All Users\Application Data\Apple Computer
2009-07-28 21:21 . 2009-07-28 21:21 -------- d-----w- c:\documents and settings\C. Harris\Local Settings\Application Data\Apple
2009-07-28 21:21 . 2009-07-28 21:21 -------- d-----w- c:\program files\Apple Software Update
2009-07-28 21:20 . 2009-07-28 21:20 -------- d-----w- c:\program files\Common Files\Apple
2009-07-28 21:20 . 2009-07-28 21:20 -------- d-----w- c:\documents and settings\All Users\Application Data\Apple
2009-07-28 21:20 . 2009-07-28 21:23 -------- d-----w- c:\documents and settings\C. Harris\Local Settings\Application Data\Apple Computer
2009-07-13 21:22 . 2009-07-13 21:22 75048 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 8.2.1.6\SetupAdmin.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-08-05 01:22 . 2006-08-19 07:33 -------- d-----w- c:\documents and settings\C. Harris\Application Data\Petroglyph
2009-08-05 01:22 . 2005-06-23 16:59 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-08-05 01:22 . 2006-08-19 07:22 -------- d-----w- c:\program files\LucasArts
2009-08-05 01:06 . 2007-05-12 16:20 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-08-05 00:28 . 2009-05-26 22:38 -------- d-----w- c:\documents and settings\C. Harris\Application Data\Skype
2009-08-05 00:21 . 2008-11-24 01:48 -------- d-----w- c:\documents and settings\C. Harris\Application Data\skypePM
2009-07-22 20:10 . 2008-09-22 04:15 -------- d-----w- c:\documents and settings\C. Harris\Application Data\LimeWire
2009-07-12 07:33 . 2006-08-12 06:35 24032 ----a-w- c:\documents and settings\C. Harris\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-07-06 04:21 . 2008-07-17 05:10 -------- d-----w- c:\program files\Common Files\Real
2009-07-06 04:20 . 2009-07-06 04:20 -------- d-----w- c:\program files\Common Files\xing shared
2009-07-06 04:20 . 2009-07-06 04:20 -------- d-----w- c:\program files\Real
2009-07-06 04:20 . 2003-03-19 05:14 499712 ----a-w- c:\windows\system32\msvcp71.dll
2009-07-06 04:20 . 2003-02-21 11:42 348160 ----a-w- c:\windows\system32\msvcr71.dll
2009-07-05 22:47 . 2007-02-22 22:19 -------- d-----w- c:\program files\SpeedFan
2009-06-30 23:39 . 2006-10-23 03:18 21840 ----atw- c:\windows\system32\SIntfNT.dll
2009-06-30 23:39 . 2006-10-23 03:18 17212 ----atw- c:\windows\system32\SIntf32.dll
2009-06-30 23:39 . 2006-10-23 03:18 12067 ----atw- c:\windows\system32\SIntf16.dll
2009-06-26 16:50 . 2004-08-04 12:00 666624 ----a-w- c:\windows\system32\wininet.dll
2009-06-26 16:50 . 2004-08-04 12:00 81920 ----a-w- c:\windows\system32\ieencode.dll
2009-06-16 14:36 . 2004-08-04 12:00 81920 ----a-w- c:\windows\system32\fontsub.dll
2009-06-16 14:36 . 2004-08-04 12:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2009-06-03 19:09 . 2004-08-04 12:00 1291264 ----a-w- c:\windows\system32\quartz.dll
2009-06-02 03:50 . 2009-06-02 03:50 612 ----a-w- c:\windows\eReg.dat
2008-10-29 03:42 . 2008-10-29 03:42 109 --sha-w- c:\windows\system32\2351735403.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-02-19 39408]
"updateMgr"="c:\program files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2006-03-30 313472]
"SMSystemAnalyzer"="c:\program files\iolo\System Mechanic 6\SMSystemAnalyzer.exe" [2006-12-20 557056]
"SetDefaultMIDI"="MIDIDef.exe" - c:\windows\MIDIDEF.EXE [2005-02-17 24576]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2005-05-06 102490]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2005-05-06 708698]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-03-09 7561216]
"egui"="c:\program files\ESET\ESET NOD32 Antivirus\egui.exe" [2008-03-13 1443072]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-07-06 198160]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"SystemGuardAlerter"="c:\program files\iolo\System Mechanic 6\SystemGuardAlerter.exe" [2006-12-20 386048]
"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2003-10-14 155648]
"SetDefPrt"="c:\program files\Brother\Brmfl06a\BrStDvPt.exe" [2005-01-27 49152]
"REGSHAVE"="c:\program files\REGSHAVE\REGSHAVE.EXE" [2002-02-05 53248]
"PaperPort PTD"="c:\program files\ScanSoft\PaperPort\pptd40nt.exe" [2005-03-17 57393]
"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]
"ControlCenter3"="c:\program files\Brother\ControlCenter3\brctrcen.exe" [2006-06-29 77824]
"BrMfcWnd"="c:\program files\Brother\Brmfcmon\BrMfcWnd.exe" [2006-06-28 622592]
"ACU"="c:\program files\Atheros\ACU.exe" [2006-03-26 335961]
"Ptipbmf"="ptipbmf.dll" - c:\windows\system32\ptipbmf.dll [2005-05-05 118784]
"High Definition Audio Property Page Shortcut"="HDAudPropShortcut.exe" - c:\windows\system32\Hdaudpropshortcut.exe [2004-08-13 61952]
"nwiz"="nwiz.exe" - c:\windows\system32\nwiz.exe [2007-03-09 1519616]
"CTHelper"="CTHELPER.EXE" - c:\windows\CTHELPER.EXE [2005-02-17 14848]
"AlcWzrd"="ALCWZRD.EXE" - c:\windows\ALCWZRD.EXE [2005-05-06 2748928]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\SOUNDMAN.EXE [2005-05-06 77824]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{EDB0E980-90BD-11D4-8599-0008C7D3B6F8}"= "c:\program files\Qualcomm\Eudora\EuShlExt.dll" [2005-11-14 86016]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\WB]
2001-12-21 06:34 24576 ----a-w- c:\program files\AlienGUIse\fastload.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\system32\wbsys.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0smrgdf c:\program files\iolo\System Mechanic 6"

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma Loader.lnk]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Exif Launcher.lnk]

[HKLM\~\startupfolder\C:^Documents and Settings^C. Harris^Start Menu^Programs^Startup^Registration Ghost Recon Advanced Warfighter.LNK]
path=c:\documents and settings\C. Harris\Start Menu\Programs\Startup\Registration Ghost Recon Advanced Warfighter.LNK
backup=c:\windows\pss\Registration Ghost Recon Advanced Warfighter.LNKStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"Sprint PCS v3 Utility Service"=2 (0x2)
"MpfService"=2 (0x2)
"mcupdmgr.exe"=3 (0x3)
"McTskshd.exe"=2 (0x2)
"McDetect.exe"=2 (0x2)
"AVGEMS"=2 (0x2)
"Avg7UpdSvc"=2 (0x2)
"Avg7Alrt"=2 (0x2)
"AVG Anti-Spyware Guard"=2 (0x2)
"ProductivITService"=2 (0x2)
"PnkBstrA"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"UpdatesDisableNotify"=dword:00000001
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

Rchjr
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Re: Anti Virus System Pro removal help

Post by Rchjr on Sat Aug 08, 2009 9:10 pm

Here is the second part:

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\McAfee\\MWL\\MWLSvc.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Electronic Arts\\Crytek\\Crysis\\Bin32\\Crysis.exe"=
"c:\\Program Files\\Electronic Arts\\Crytek\\Crysis\\Bin32\\CrysisDedicatedServer.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\LucasArts\\Star Wars Empire at War\\GameData\\sweaw.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [3/13/2008 4:52 PM 33800]
R1 TeksKernel;TeksKernel;c:\windows\system32\drivers\TeksKernel.sys [7/8/2004 2:14 PM 9060]
R2 ekrn;Eset Service;c:\program files\ESET\ESET NOD32 Antivirus\ekrn.exe [3/13/2008 4:49 PM 472320]
R2 ioloFileInfoList;iolo FileInfoList Service;c:\program files\iolo\Common\Lib\ioloServiceManager.exe [12/14/2008 9:31 PM 596336]
R2 ioloSystemService;iolo System Service;c:\program files\iolo\Common\Lib\ioloServiceManager.exe [12/14/2008 9:31 PM 596336]
R2 viewer_service;SECTRA Viewer Update Service;c:\program files\Sectra\IDS5web\bin\viewer_service.exe [11/12/2007 7:05 PM 24628]
R3 Slazldrv;SmartLink AMR_PCI Driver;c:\windows\system32\drivers\SLDRV\slazldrv.sys [5/5/2005 6:33 PM 230448]
S3 1012NDS5;1012NDS5 NDIS Protocol Driver;c:\windows\system32\1012NDS5.sys [3/11/2003 3:33 PM 15872]
S3 getPlus(R) Helper;getPlus(R) Helper;c:\program files\NOS\bin\getPlus_HelperSvc.exe [1/13/2009 9:19 PM 33752]
S4 ProductivITService;ProductivIT Service;c:\program files\AlienAutopsy\TEKS_Service.exe [7/8/2004 2:22 PM 77824]

--- Other Services/Drivers In Memory ---

*Deregistered* - mchInjDrv
.
Contents of the 'Scheduled Tasks' folder

2009-07-28 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 19:34]

2008-12-28 c:\windows\Tasks\ParetoLogic Privacy Controls_{06439176-D49B-11DD-B5FF-000B6B34F7FE}.job
- c:\program files\ParetoLogic\Privacy Controls\Pareto_PC.exe [2008-11-25 18:29]

2009-07-31 c:\windows\Tasks\ParetoLogic Update Version2.job
- c:\program files\Common Files\ParetoLogic\UUS2\Pareto_Update.exe [2008-02-22 19:25]

2009-08-08 c:\windows\Tasks\XoftSpySE 2.job
- c:\program files\XoftSpySE\XoftSpy.exe [2008-12-23 17:08]

2008-12-28 c:\windows\Tasks\XoftSpySE.job
- c:\program files\XoftSpySE\XoftSpy.exe [2008-12-23 17:08]
.
.
------- Supplementary Scan -------
.
uSearch Page = [You must be registered and logged in to see this link.]
uStart Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
mStart Page = [You must be registered and logged in to see this link.]
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
IE: E&xport to Microsoft Excel
IE: Open using &Advanced JPEG Compressor - c:\program files\Advanced JPEG Compressor\ajcieex.htm
DPF: {7C705EA9-3C3B-4F3A-B1AA-2184CDFAE4D0} - [You must be registered and logged in to see this link.]
DPF: {FC11A119-C2F7-46F4-9E32-937ABA26816E} - [You must be registered and logged in to see this link.]
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-08-08 13:56
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
"ImagePath"="\??\c:\documents and settings\C. Harris\Desktop\GetThermal_for_SAGER
[1].CLEVO.KAPOK\winio.sys"


[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\WINIO]
"ImagePath"="\??\c:\documents and settings\C. Harris\Desktop\GetThermal_for_SAGER
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-3740775528-3358379298-2972928916-1005\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID]
@Denied: (Full) (LocalSystem)
@SACL=

[HKEY_USERS\S-1-5-21-3740775528-3358379298-2972928916-1005\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]
"??"=hex:a6,11,e5,54,e3,56,1f,51,48,57,d6,ec,34,d2,aa,b5,14,f2,ca,83,7e,a0,80,
f5,90,52,ad,c9,0a,10,31,32,12,51,91,19,77,ca,a9,25,98,12,b4,c4,4e,6c,f2,14,\
"??"=hex:a1,5e,47,db,25,65,bb,27,8b,92,55,34,10,3f,d9,49
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1016)
c:\program files\AlienGUIse\fastload.dll
c:\program files\iolo\Common\Lib\sguard.dll

- - - - - - - > 'lsass.exe'(1072)
c:\program files\iolo\Common\Lib\sguard.dll

- - - - - - - > 'explorer.exe'(3592)
c:\windows\system32\nview.dll
c:\windows\system32\nvwddi.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll

- - - - - - - > 'csrss.exe'(988)
c:\program files\iolo\Common\Lib\sguard.dll
.
Completion time: 2009-08-08 13:57
ComboFix-quarantined-files.txt 2009-08-08 20:57
ComboFix2.txt 2009-08-06 19:44
ComboFix3.txt 2009-08-05 19:39

Pre-Run: 56,389,099,520 bytes free
Post-Run: 56,341,078,016 bytes free

220 --- E O F --- 2009-08-06 19:30

Rchjr
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whats up

Post by Rchjr on Tue Aug 11, 2009 11:34 pm

Hey there,

Have not heard from you in two days, have I done something wrong?

Rchjr

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Re: Anti Virus System Pro removal help

Post by Belahzur on Wed Aug 12, 2009 5:12 pm

Hello.

Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTM.exe to run it.
  • Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    c:\program files\iiuoww
    c:\documents and settings\C. Harris\Application Data\LimeWire


  • Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


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Re: Anti Virus System Pro removal help

Post by Rchjr on Fri Aug 14, 2009 8:35 pm

Here is the log it created:

========== FILES ==========
c:\program files\iiuoww moved successfully.
c:\documents and settings\C. Harris\Application Data\LimeWire\xml\data moved successfully.
c:\documents and settings\C. Harris\Application Data\LimeWire\xml moved successfully.
c:\documents and settings\C. Harris\Application Data\LimeWire\themes\limewirePro_theme moved successfully.
c:\documents and settings\C. Harris\Application Data\LimeWire\themes moved successfully.
c:\documents and settings\C. Harris\Application Data\LimeWire\promotion moved successfully.
c:\documents and settings\C. Harris\Application Data\LimeWire\certificate moved successfully.
c:\documents and settings\C. Harris\Application Data\LimeWire\.AppSpecialShare moved successfully.
c:\documents and settings\C. Harris\Application Data\LimeWire moved successfully.

OTM by OldTimer - Version 3.0.0.6 log created on 08142009_133100

Thaks for your help,

Rchjr

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Re: Anti Virus System Pro removal help

Post by Belahzur on Fri Aug 14, 2009 9:01 pm

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /u



This will also reset your restore points.

How is the machine running now?


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Re: Anti Virus System Pro removal help

Post by Rchjr on Fri Aug 14, 2009 9:41 pm

Hello,

Well I was able to run malwarebytes now and it picked up 19 infected objects. I still have a problem, I am unable to connect to the internet. Somewhere during this process something happened, I have mcafee wireless security and it says that it is disconnected. I dont know how to connect it back. I used to have mcafee virus scan as well and awhile back I tried to unisntall it and everytime I do I get this message " The installation cannot continue because some components are missing c:/progra`1mcafee.com/agent/uninst/comrem.dll) are missing. So I cant uninstall mcafee security suite ( this was for my wireless network) to remove it and start over. Any suggestions? I beleive the original problem is gone.



Thank for your help ,

Rchjr

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Re: Anti Virus System Pro removal help

Post by Belahzur on Fri Aug 14, 2009 10:55 pm

Completely Uninstall McAfee software

Download the [You must be registered and logged in to see this link.]

Using McAfee Consumer Product Removal Tool
Double click the MCPR.exe
A Command Line window will be displayed, and then close automatically.
Wait for a second Command Line window to be displayed. Note: Do not double-click MCPR.exe again, you may have to wait up to 1 minute for the next window to appear.
After the second window appears, the program will begin the cleanup.
Observe the installation, which could take several minutes. The following message will be displayed in the Command Line window: The machine must reboot to complete the un-installation. Reboot now? [y.n]
Press Y on the keyboard.
Wait for the computer to restart.
All McAfee products are now removed from your computer.


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Re: Anti Virus System Pro removal help

Post by Rchjr on Sat Aug 15, 2009 12:02 am

Hello,

That did not work, after it ran it locked up about 3/4's of a way thru it. It stayed on something called " removing mwl " , it stayed there for a a half hour. So I closed the window and rebooted. Now when I try and run it again I get two messages. One says clean up failed, the other says clean uip is allready running. What next?

Thanks,

Rchjr

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Re: Anti Virus System Pro removal help

Post by Belahzur on Sat Aug 15, 2009 1:54 am

Please download Revo Uninstall from here: [You must be registered and logged in to see this link.]

  1. Download and run the setup file for Revo Uninstaller.
  2. Once setup, run Revo Uninstaller.
  3. Select the following item for removal by clicking on it once.

    Mcafee Security Suite

  4. Then hit the "Uninstall" button at the top.
  5. Close Revo Uninstaller.


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Re: Anti Virus System Pro removal help

Post by Rchjr on Sat Aug 15, 2009 3:27 am

I must be cursed or something, I installed the revo uninstaller. But the icons for Mcafee wireless network does not show up, nor do any of the mcafee programs accept for the mcafee uninstaller. So that was the only thing it unistalled. How do I get mcafee home wireless network security to show up in the revo uninstaller? I tried to reinstall that program but it said that I had to unistall the previoius version before I could install the new one.

Frustrated!,

Rchjr

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Re: Anti Virus System Pro removal help

Post by Origin on Sat Aug 15, 2009 6:12 pm

We'll have to remove Mcafee manually with ComboFix:


  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


While my help is always free, please consider donating to keep this site alive: [You must be registered and logged in to see this link.]

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Re: Anti Virus System Pro removal help

Post by Rchjr on Sat Aug 15, 2009 9:19 pm

Hello,

I used the respawn disc that came with my alienware laptop and it fixed the problem. I thank you for your help, you got rid of that stupid virus for me.

Where do I make a donationa at?

Thanks again!

Rchjr

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Re: Anti Virus System Pro removal help

Post by Belahzur on Sat Aug 15, 2009 11:32 pm

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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