unable to connect to any browser pt. 1

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unable to connect to any browser pt. 1

Post by gilawoodpecker on 29th July 2009, 8:01 pm

PART ONE OF POST

problem computer:
Vista
HP (wireless)

this message sent from laptop, same router (wireless) no problems

Can't get on to the internet using any browser - Firefox, IE, Chrome, etc. Here is my HiJack log:

aLogfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:45:38 AM, on 7/29/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18294)
Boot mode: Normal

Running processes:
C:\Users\Bob\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Program Files (x86)\ComcastUI\Universal Installer\uinstaller.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files (x86)\RALINK\Common\RaUI.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\Brother\Brmfcmon\BrMfcmon.exe
C:\Users\Bob\AppData\Local\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\hp\kbd\kbd.exe
C:\Program Files (x86)\Comcast\Desktop Doctor\agent\bin\bcont.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files (x86)\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~2\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [ccApp] "c:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
O4 - HKLM\..\Run: [BrMfcWnd] "C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe" /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] "C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe" /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files (x86)\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [googletalk] C:\Users\Bob\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [Universal Installer] "C:\Program Files (x86)\ComcastUI\Universal Installer\uinstaller.exe" /fromrun /starthidden
O4 - HKCU\..\Run: [Google Update] "C:\Users\Bob\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [swg] C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files (x86)\ComcastUI\Universal Installer\uinstaller.exe" /ini "uinstaller.ini" /fromrun /starthidden
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files (x86)\OpenOffice.org 2.4\program\quickstart.exe
O4 - Startup: StarOffice 8.lnk = C:\Program Files (x86)\Sun\StarOffice 8\program\quickstart.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files (x86)\RALINK\Common\RaUI.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: Append to existing PDF - [You must be registered and logged in to see this link.] Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - [You must be registered and logged in to see this link.] Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - [You must be registered and logged in to see this link.] Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - [You must be registered and logged in to see this link.] Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - [You must be registered and logged in to see this link.] Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - [You must be registered and logged in to see this link.] Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - [You must be registered and logged in to see this link.] Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - [You must be registered and logged in to see this link.] Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

gilawoodpecker
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PART TWO

Post by gilawoodpecker on 29th July 2009, 8:02 pm

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O13 - Gopher Prefix:
O16 - DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} (Symantec Configuration Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - [You must be registered and logged in to see this link.]
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files (x86)\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: jpip - {B92DD248-E3D5-4A92-B311-C9B841681455} - C:\Program Files (x86)\LizardTech\Express View\expressview.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O18 - Protocol: sidlet - {B92DD248-E3D5-4A92-B311-C9B841681455} - C:\Program Files (x86)\LizardTech\Express View\expressview.dll
O20 - AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - c:\Program Files (x86)\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate1c9831422e19ddc) (gupdate1c9831422e19ddc) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - c:\Program Files (x86)\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files (x86)\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~2\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: XAudioService - Unknown owner - C:\Windows\system32\DRIVERS\xaudio64.exe (file missing)

--
End of file - 16884 bytes

gilawoodpecker
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Re: unable to connect to any browser pt. 1

Post by Origin on 30th July 2009, 5:21 pm

Hello gilawoodpecker,

Welcome to Geek Police, my name is Origin and I will be helping you today. Please keep the following in mind:

  • If you do not get a reply from me or another helper within 2 days, please reply to your topic with the phrase BUMP
  • If you have any cracked/pirated software in your computer delete them or we will not help you.
  • Only follow advise from Geek Police Staff and not a regular member.
  • Do NOT run any tool without Geek Police supervision as it could hinder your system useless.


Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


While my help is always free, please consider donating to keep this site alive: [You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 30th July 2009, 6:07 pm

I can't get on the Internet to d/l that pgm from bad computer. Is there a way to d/l to laptop and put it on a drive - then run it on infected computer?

gilawoodpecker
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Re: unable to connect to any browser pt. 1

Post by Belahzur on 30th July 2009, 6:40 pm

Can you use an external HD or a memory stick?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 30th July 2009, 7:45 pm

yes

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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 30th July 2009, 8:12 pm

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 6.0.6001 Service Pack 1

7/30/2009 1:10:20 PM
mbam-log-2009-07-30 (13-10-20).txt

Scan type: Quick Scan
Objects scanned: 368471
Time elapsed: 15 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files (x86)\mozilla firefox\keygen.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 30th July 2009, 8:20 pm

completed the restart and no progress - still no IE, FF, Chrome, etc.

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Re: unable to connect to any browser pt. 1

Post by Origin on 31st July 2009, 1:29 am

Lets check to see if its a driver problem, we have to open device manager:

Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌ Administrator permission required.

Now check to see if you see any yellow exclamation marks, if you do please list here.


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 31st July 2009, 4:18 am

no

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Re: unable to connect to any browser pt. 1

Post by Belahzur on 31st July 2009, 8:26 pm

Hello.

  • Open HijackThis.
  • When Hijack This opens, click "Open the Misc Tools section"
  • Then select "Open Uninstall Manager"
  • Click on "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 1st August 2009, 8:11 pm

Acrobat.com
Acrobat.com
Ad-Aware
Ad-Aware
Add or Remove Adobe Creative Suite 3 Design Premium
Adobe AIR
Adobe AIR
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
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Adobe Color Common Settings
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Adobe Dreamweaver CS3
Adobe ExtendScript Toolkit 2
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Adobe Flash CS3
Adobe Flash Player 10 ActiveX
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Adobe Flash Player 9 ActiveX
Adobe Flash Video Encoder
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Illustrator CS3
Adobe InDesign CS3
Adobe InDesign CS3 Icon Handler
Adobe Linguistics CS3
Adobe MotionPicture Color Files
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Reader 9
Adobe Setup
Adobe SING CS3
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe WAS CS3
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
AHV content for Acrobat and Flash
AppCore
Apple Software Update
Avanquest update
Avant Browser (remove only)
Brother MFL-Pro Suite MFC-490CW
ccCommon
Comcast Universal Installer v1.2
Compatibility Pack for the 2007 Office system
Component Framework
ConvertXtoDVD 3.2.1.55b
coverXP (remove only)
CyberLink DVD Suite Deluxe
CyberLink PowerDirector
Desktop Doctor
DivX Web Player
DVD Decrypter (Remove Only)
DVD Shrink 3.2
Easy CD and DVD Cover Creator 4.0
Enhanced Multimedia Keyboard Solution
EPSON Print CD
EPSON Scan
Exact Audio Copy 0.99pb4
FLAC 1.2.1b (remove only)
GIMP 2.4.6
Google Apps
Google Desktop
Google Earth
Google Photos Screensaver
Google Talk Plugin
Google Toolbar for Internet Explorer
Google Update Helper
Google Updater
Hardware Diagnostic Tools
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
HijackThis 2.0.2
Homestead SiteBuilder
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
HP Active Support Library
HP Customer Experience Enhancements
HP Customer Feedback
HP Picasso Media Center Add-In
HP Total Care Advisor
HP Update
HPTCSSetup
iAlbumArt 1.5
iPhoneRingToneMaker 2.5.1
iRiver Updater
Java(TM) 6 Update 4
Java(TM) SE Runtime Environment 6 Update 1
LabelPrint
LightScribe System Software 1.12.37.1
LightScribeTemplateLabeler
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
Lizardtech Express View Browser Plug-in
Lunascape5
Malwarebytes' Anti-Malware
Microsoft Office PowerPoint Viewer 2007 (English)
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Microsoft Visual C++ 2005 Redistributable
Microsoft Works
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MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 Parser and SDK
muvee autoProducer 6.1
My HP Games
Norton AntiVirus
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Re: unable to connect to any browser pt. 1

Post by Origin on 2nd August 2009, 5:58 pm

Have you tried updating your Routers firmware to see if that was the problem?


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 2nd August 2009, 7:10 pm

don't know how to do that

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Re: unable to connect to any browser pt. 1

Post by Origin on 2nd August 2009, 7:22 pm

What's the name and model of your router?


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 3rd August 2009, 1:11 am

DLink DIR 655
remember that it works fine with the laptop and other wireless computers in the house

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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 4th August 2009, 4:20 pm

Bump

DLink DIR 655
remember that it works fine with the laptop and other wireless computers in the house

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Re: unable to connect to any browser pt. 1

Post by Belahzur on 4th August 2009, 6:46 pm

Hello.
I would open a topic in our hardware section, I'm not too good with hardware. Indifferent or Blank


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 4th August 2009, 6:50 pm

since I'm connected i.e. gmail chat, live updates with Apple, etc., I don't think it's a hardware issue - I am more than willing to donate via Paypal, so please try to help... thanks, Bob

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Re: unable to connect to any browser pt. 1

Post by Origin on 4th August 2009, 9:56 pm

Hello, are you able to use the internet at all or is it just the browsers?


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 4th August 2009, 10:48 pm

just the browsers - I use Google chat, and an Apple update popped up and downloaded and installed just a couple of hours ago. IE worked for a little while, but Firefox and Chrome quit about 5 days ago and no matter what exceptions I check or firewall settings I have I just can't get any browser to come up. They all say they cannot display the webpage, or something similar. I just did an Ad-Aware scan and caught a pgm called rtumonde, but I doubt that could be causing this horrible problem...

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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 5th August 2009, 1:40 am

Interesting development - I was looking through my program list and came across a browser I must have d/l a while back - Avant - and it works. Hmmm. The others don't:
IE
Firefox
Opera
Lunascape

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Re: unable to connect to any browser pt. 1

Post by Belahzur on 5th August 2009, 5:04 pm

Hello.
So one browser works, that helps a bit. Now we've got that, we know the TCPIP stack is working so something is changed with your browsers. I'm guessing a proxy maybe.

Remove the Proxy setting in Internet Explorer and/or in FireFox.

    In Internet Explorer
  1. Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.

    In Firefox
  1. Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection > Choose "No Proxy"
  2. Click the apply button and restart that computer in normal mode.


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 5th August 2009, 5:20 pm

the settings in IE and Firefox were already set the way you described, so I changed them, and changed them back to no proxy, but still not working. Keep trying! Thanks

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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 8th August 2009, 7:56 pm

BUMP

the settings in IE and Firefox were already set the way you described, so I changed them, and changed them back to no proxy, but still not working. Keep trying! Thanks

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Re: unable to connect to any browser pt. 1

Post by Belahzur on 8th August 2009, 9:31 pm

Thanks for the bump, your topic slipped through the cracks and got missed.

The main problem here is you are using 64 bit OS. We can try and fix it, but you need to note the following. 64 bit uses a different means of processing. We still have a few things to try, but our tools are limited because most wont work under 64bit.

See here:
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Go to Start, in the little seach box, type in "Run" and let it find the Run command.
Once it has found it, right click and select "Run as administrator".

Now in the run box, copy/paste in the following:

netsh winsock reset

Hit enter, then wait a few seconds, then reboot normally.
Any connection now?


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Re: unable to connect to any browser pt. 1

Post by gilawoodpecker on 9th August 2009, 3:51 am

sorry - when I get the run box, it only allows me to put in a command, and if I do try to reset winsock, it bombs out immediately. I know that's probably not something you want to hear, but I don't know what to do anymore - trash my computer?

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Re: unable to connect to any browser pt. 1

Post by Belahzur on 9th August 2009, 11:16 am

It's probably some incomparability in 64bit. I wouldn't say trash, maybe format as a last option to see if that fixes anything.


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