How to remove PersonalAV

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How to remove PersonalAV

Post by Annagreta on 26th July 2009, 4:02 pm

I have got PersonalAV in my computer without asking for it and now I cannot remove it, though I have contacted them and they told me how to do, but that did not work. Can you please help me, because I do not need this program.
Regards
Annagreta

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Re: How to remove PersonalAV

Post by Belahzur on 26th July 2009, 5:58 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: How to remove PersonalAV

Post by Annagreta on 26th July 2009, 6:11 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:08:06, on 2009-07-26
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program\Intel\Wireless\Bin\EvtEng.exe
C:\Program\Intel\Wireless\Bin\S24EvMon.exe
C:\Program\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program\Storegate\Autostore\AutoStoreSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsgk32st.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSMA32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\FSGK32.EXE
C:\Program\Borland\INTRBASE\bin\ibguard.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSMB32.EXE
C:\Program\Java\jre6\bin\jqs.exe
C:\Program\Delade filer\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FCH32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Common\FAMEH32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsqh.exe
C:\WINDOWS\system32\CNAB4RPK.EXE
C:\Program\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\Program\Intel\Wireless\Bin\RegSrvc.exe
C:\Program\Telia\Supportassistent\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Borland\INTRBASE\bin\ibserver.exe
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fssm32.exe
C:\Program\Telia\Telias sakerhetstjanster\FWES\Program\fsdfwd.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\WgaTray.exe
C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsaua.exe
C:\WINDOWS\Explorer.EXE
C:\Program\Telia\Telias sakerhetstjanster\ORSP Client\fsorsp.exe
C:\WINDOWS\System32\alg.exe
C:\Program\Apoint\Apoint.exe
C:\Program\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program\Dell\Media Experience\DMXLauncher.exe
C:\Program\Delade filer\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program\Telia\Supportassistent\bin\sprtcmd.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSM32.EXE
C:\Program\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program\Java\jre6\bin\jusched.exe
C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsus.exe
C:\Program\PersonalAV\pav.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\NetFilter.exe
C:\Program\Apoint\Apntex.exe
C:\Program\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\svchost.exe
C:\Program\Telia\Telias sakerhetstjanster\FSGUI\fsguidll.exe
C:\Program\Digital Line Detect\DLG.exe
C:\Program\MSN Toolbar Suite\DS\02.05.0001.1119\sv-se\bin\WindowsSearch.exe
C:\Program\Secunia\PSI\psi.exe
C:\Program\Storegate\Autostore\AutoStore.exe
C:\Program\MSN Toolbar Suite\DS\02.05.0001.1119\sv-se\bin\WindowsSearchIndexer.exe
C:\Program\IncrediMail\bin\IMApp.exe
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsav32.exe
C:\Program\Telia\Telias sakerhetstjanster\FSGUI\fsavgui.exe
C:\Program\IncrediMail\bin\IncMail.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program\Fighters\configservice.exe
C:\Program\Fighters\licenseservice.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program\Fighters\ScannerService.exe
C:\Program\Fighters\updateservice.exe
C:\Program\Fighters\Spywarefighter\SpywarefighterUser.exe
C:\Program\Internet Explorer\IEXPLORE.EXE
c:\program\fighters\spywarefighter\SPYWAREfighterTray.exe
C:\Program\Internet Explorer\IEXPLORE.EXE
c:\program\fighters\product.exe
C:\Program\Internet Explorer\IEXPLORE.EXE
C:\Program\IncrediMail\bin\ImNotfy.exe
C:\Program\HijackThis.exe
C:\Program\MSN Toolbar Suite\DS\02.05.0001.1119\sv-se\bin\WindowsSearchFilter.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program\Delade filer\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live inloggningshjälpen - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program\Delade filer\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {A77D3539-581D-450C-9E44-A84C415A6172} - C:\WINDOWS\SYSTEM32\msxmlm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\MSN Toolbar Suite\TB\02.05.0000.1105\sv-se\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\MSN Toolbar Suite\TB\02.05.0000.1105\sv-se\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Apoint] C:\Program\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IntelWireless] C:\Program\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program\Delade filer\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program\Delade filer\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Telia] "C:\Program\Telia\Supportassistent\bin\sprtcmd.exe" /P Telia
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program\Telia\Telias sakerhetstjanster\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program\Telia\Telias sakerhetstjanster\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [PersonalAV] C:\Program\PersonalAV\pav.exe
O4 - HKLM\..\Run: [MSDRV] NetFilter.exe
O4 - HKLM\..\Run: [spywarefighterguard] C:\Program\Fighters\spywarefighter\SpywarefighterUser.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IncrediMail] C:\Program\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKAL TJÄNST')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Secunia PSI.lnk = C:\Program\Secunia\PSI\psi.exe
O4 - Startup: Storegate Autostore.lnk = C:\Program\Storegate\Autostore\AutoStore.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program\Delade filer\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program\MSN Toolbar Suite\DS\02.05.0001.1119\sv-se\bin\WindowsSearch.exe
O9 - Extra button: Referensinformation - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\Program\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - [You must be registered and logged in to see this link.]
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatisk LiveUpdate-schemaläggare - Unknown owner - C:\Program\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: AutoStore - Storegate AB - C:\Program\Storegate\Autostore\AutoStoreSvc.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\FWES\Program\fsdfwd.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\Common\FSMA32.EXE
O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\ORSP Client\fsorsp.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InterBase Guardian (InterBaseGuardian) - Inprise Corporation - C:\Program\Borland\INTRBASE\bin\ibguard.exe
O23 - Service: InterBase Server (InterBaseServer) - Inprise Corporation - C:\Program\Borland\INTRBASE\bin\ibserver.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: PTK License-FIGHTERS-4665699 - SPAMfighter - C:\Program\Fighters\licenseservice.exe
O23 - Service: PTK Live Update-FIGHTERS-4665699 - SPAMfighter - C:\Program\Fighters\updateservice.exe
O23 - Service: PTK Scanner-FIGHTERS-4665699 - SPAMfighter - C:\Program\Fighters\ScannerService.exe
O23 - Service: PTK SharedAccess-FIGHTERS-4665699 - SPAMfighter - C:\Program\Fighters\configservice.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program\Spyware Doctor\pctsSvc.exe
O23 - Service: SupportSoft Sprocket Service (telia) (sprtsvc_telia) - SupportSoft, Inc. - C:\Program\Telia\Supportassistent\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program\Delade filer\SupportSoft\bin\ssrc.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 14973 bytes

Annagreta
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Re: How to remove PersonalAV

Post by Annagreta on 26th July 2009, 6:14 pm

Now I have send the logfile, what do I do next?

Annagreta
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Re: How to remove PersonalAV

Post by Belahzur on 26th July 2009, 8:42 pm

Hello.

Please disable Ad-Watch, as it may hinder the removal of some HijackThis entries. You can re-enable it after your computer is clean. Please see here for instructions on how to disable it:

1. Right-click on the Ad-Watch icon in the system tray (located down by the system clock for most configurations)
2. Choose *Settings* from the dropdown menu
3. Under the *General Settings* tab turn OFF (red x) the option to "Load Ad-Watch at Startup" (if enabled)

4. Click on the *Status* button in the left hand menu
5. Turn OFF (red x) the option for *Regshield*
6. Close that window, then right-click on the Ad-Watch icon shield again down in the system tray next to the clock.
7. Choose *Turn off Ad-Watch* from the drop menu

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [PersonalAV] C:\Program\PersonalAV\pav.exe
    O4 - HKLM\..\Run: [MSDRV] NetFilter.exe
    O4 - HKLM\..\Run: [spywarefighterguard] C:\Program\Fighters\spywarefighter\SpywarefighterUser.exe


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Re: How to remove PersonalAV

Post by Annagreta on 26th July 2009, 9:33 pm

It was not that program I asked about! The program is called PersonalAV and is not a Lavasoft product. Please help me how to remove the above mentioned program, which is causing me so much trouble.
Regards
Annagreta Folke

Annagreta
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Re: How to remove PersonalAV

Post by Belahzur on 27th July 2009, 3:44 pm

I know that, but you need to disable Ad-watch before hand, otherwise it blocks the Hijack This fix.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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