Personal Antivirus removal isn't helping! :(

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Personal Antivirus removal isn't helping! :(

Post by danadacres on Sat Jul 25, 2009 8:31 pm

LOVE this site so far! Hope you can help...

...I have used the Malwarebytes scan once before on a PC, and it worked lovely. At the suggestion on this site, I did it again for this laptop infected with PAV... I'm not even able to run the Malwarebytes file (but, at least I was able to download it!). After more searching, you all suggested to send the logfile from HijackThis. Here it is below. I think, based on the other posts, you pretty much know what this stupid laptop is doing- luckily, I'm even able to send this message to you all from this machine. Thanks a bunch- will be anxiously waiting for a reply!



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:13:52 PM, on 7/25/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\NetFilter.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\De\Local Settings\Temporary Internet Files\Content.IE5\X4SVP5G5\winlogon[1].exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {1FD79A59-37B1-459B-9097-09F9FAB8A523} - (no file)
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: CDNSCacheObj Object - {376892AE-1825-4E5F-9F85-23F9640051CC} - C:\WINDOWS\mediaplayerplg.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: &Helper - {A77D3539-581D-450C-9E44-A84C415A6172} - C:\WINDOWS\system32\msxmlm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [PersonalAV] C:\Program Files\PersonalAV\pav.exe
O4 - HKLM\..\Run: [MSDRV] NetFilter.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{127A881F-7B1C-4B82-A081-D04CD5AD8100}: NameServer = 85.255.112.213,85.255.112.6
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.213,85.255.112.6
O17 - HKLM\System\CS1\Services\Tcpip\..\{127A881F-7B1C-4B82-A081-D04CD5AD8100}: NameServer = 85.255.112.213,85.255.112.6
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.213,85.255.112.6
O17 - HKLM\System\CS2\Services\Tcpip\..\{127A881F-7B1C-4B82-A081-D04CD5AD8100}: NameServer = 85.255.112.213,85.255.112.6
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.213,85.255.112.6
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 5035 bytes

danadacres
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Re: Personal Antivirus removal isn't helping! :(

Post by Belahzur on Sat Jul 25, 2009 10:26 pm

Hello.
Any reason you don't have an antivirus installed on this machine?

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O2 - BHO: (no name) - {1FD79A59-37B1-459B-9097-09F9FAB8A523} - (no file)
    O2 - BHO: CDNSCacheObj Object - {376892AE-1825-4E5F-9F85-23F9640051CC} - C:\WINDOWS\mediaplayerplg.dll
    O2 - BHO: &Helper - {A77D3539-581D-450C-9E44-A84C415A6172} - C:\WINDOWS\system32\msxmlm.dll
    O4 - HKLM\..\Run: [PersonalAV] C:\Program Files\PersonalAV\pav.exe
    O4 - HKLM\..\Run: [MSDRV] NetFilter.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{127A881F-7B1C-4B82-A081-D04CD5AD8100}: NameServer = 85.255.112.213,85.255.112.6
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.213,85.255.112.6
    O17 - HKLM\System\CS1\Services\Tcpip\..\{127A881F-7B1C-4B82-A081-D04CD5AD8100}: NameServer = 85.255.112.213,85.255.112.6
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.213,85.255.112.6
    O17 - HKLM\System\CS2\Services\Tcpip\..\{127A881F-7B1C-4B82-A081-D04CD5AD8100}: NameServer = 85.255.112.213,85.255.112.6
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.213,85.255.112.6


  • Press "Fix Checked"
  • Close Hijack This.

Next,

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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