Personal Antivirus--Help w/Removal

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Personal Antivirus--Help w/Removal

Post by TonyRamos on Sat Jul 25, 2009 2:28 pm

Hello, new to the forum. I tried following the instructions for Hijackthis--got to the part about posting the logfile and the forum told me that the post was too big. Is there another place to post the file or maybe an email address? Thanks--Tony

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Re: Personal Antivirus--Help w/Removal

Post by Doctor Inferno on Sat Jul 25, 2009 3:40 pm

Hello,

Please split the post up into 2 parts.


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PtI

Post by TonyRamos on Sat Jul 25, 2009 7:45 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:07:03 AM, on 7/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\system32\lxbmcoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\PNUpdate.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0ED403E8-470A-4a8a-85A4-D7688CFE39A3} - (no file)
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - (no file)
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: (no name) - {656EC4B7-072B-4698-B504-2A414C1F0037} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Gamevance Text - {BEAC7DC8-E106-4C6A-931E-5A42E7362883} - C:\Program Files\Gamevance\gvtl.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.outdoorsunlimited.net/
O14 - IERESET.INF: MS_START_PAGE_URL=http://www.outdoorsunlimited.net/
O15 - Trusted Zone: [You must be registered and logged in to see this link.]
O15 - Trusted Zone: [You must be registered and logged in to see this link.]
O15 - Trusted Zone: [You must be registered and logged in to see this link.]
O16 - DPF: vzTCPConfig - [You must be registered and logged in to see this link.]
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - [You must be registered and logged in to see this link.]
O16 - DPF: {EBF85371-A38F-485B-B28F-0B4C82D25937} (CUpdateCtl Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - [You must be registered and logged in to see this link.]

TonyRamos
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PtII

Post by TonyRamos on Sat Jul 25, 2009 7:46 pm

O18 - Protocol: bw+0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: offline-8876480 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: lxbm_device - - C:\WINDOWS\system32\lxbmcoms.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Provision Networks Update Service (PNUpdate) - Provision Networks - C:\WINDOWS\system32\PNUpdate.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 23113 bytes

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Re: Personal Antivirus--Help w/Removal

Post by Belahzur on Sat Jul 25, 2009 7:48 pm

Hello.
Lets uninstall a few things first.

  • Open HijackThis.
  • When Hijack This opens, click "Open the Misc Tools section"
  • Then select "Open Uninstall Manager"
  • Click on "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


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Uninstall Manager

Post by TonyRamos on Sat Jul 25, 2009 8:04 pm

Sansa Media Converter
32 Bit HP CIO Components Installer
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.3
Adobe® Photoshop® Album Starter Edition 3.2
Aloha TriPeaks
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
AppCore
Army Men
Ask Toolbar
Backup
Box Tops Shopping Reminder
Burlington's CD Design Creator
Canon Digital Camera USB WIA Driver
Canon IXY 200a, PowerShot S200, IXUS v2 WIA Driver
Canon IXY 300a, PowerShot S330, IXUS 330 WIA Driver
Canon PhotoRecord
Canon PowerShot A100 WIA Driver
Canon Utilities PhotoStitch 3.1
Canon Utilities RAW Image Converter2
Canon Utilities RemoteCapture 2.4
Canon Utilities ZoomBrowser EX
ccCommon
ClickArt® Christian Deluxe
Critical Update for Windows Media Player 11 (KB959772)
Cubis Gold
Detto IntelliMover
DrawPlus 3.0
Easy Internet Sign-up
Enhanced Multimedia Keyboard Solution
Flash for TI-83 Plus
Free and Easy Biorhythm Calculator version 3.02
Gamevance
GearDrvs
GearDrvs
Google Earth
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
hp center
HP Customer Participation Program 9.0
HP Imaging Device Functions 9.0
HP Instant Support
HP OCR Software 9.0
HP Photo Printing Software
HP Photosmart All-In-One Software 9.0
HP Photosmart Essential 3.0
HP Product Assistant
HP RecordNow
HP Share-to-Web
HP Smart Web Printing
HP Solution Center 9.0
HP System Diagnostics
HP Update
HPSSupply
ICS Viewer 5.1
Inactive HP Printer Drivers (Remove only)
InterActual Player
InterVideo WinDVD
ItsDeductible Express
Japanese Fonts Support For Adobe Reader 8
Java 2 Runtime Environment Standard Edition v1.3.1_17
Java 2 Runtime Environment, SE v1.4.2_15
Java(TM) 6 Update 2
KazooStudio
KODAK Picture CD
Lernout & Hauspie TruVoice American English TTS Engine
Lexmark 4200 Series
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech Desktop Messenger
Logitech MouseWare 9.76
Macromedia Shockwave Player
Magic Starter 7th Edition
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Calculator Plus
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Web Publishing Wizard 1.52
Microsoft Works 6.0
Microsoft Works and Money 2002 Setup Launcher
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML4 Parser
MUSICMATCH Jukebox
Musicnotes Player
My Photo Center
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 HTMLHelp
Norton Confidential Core
NVIDIA Windows 2000/XP Display Drivers
OpenMG Limited Patch 4.4-06-13-19-01
OpenMG Secure Module 4.4.00
PaperPort 7.01
PaperPort Printer Driver
Party and Crafts Creator
PC-Doctor for Windows
PlayLinc
Print-IT Client 5.6 (Release 6)
PS2
Python 1.5 combined Win32 extensions
Python 1.5.2 (final)
QuickBooks Premier: Nonprofit Edition 2004
Quicken 2002 New User Edition
Quicken Financial Center
QuickTime
S3 Gamma
S3 Savage4 Family Display Switch2 Utility
SafeCast Shared Components
Saitek Gaming Extensions
Savings Bond Wizard
SCR531 Smartcard Reader
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB973346)
Shockwave
Sonic Foundry Super Duper Music Looper XPress
SPBBC 32bit
Spybot - Search & Destroy
Spybot - Search & Destroy 1.5.2.20
Star Wars Starfighter
Star Wars®: Knights of the Old Republic (TM)
Studio
Symantec Real Time Storage Protection Component
Symantec Technical Support Advanced Chat Controls
Symantec Technical Support Controls
Tcl 8.0.5 for Windows
The Print Shop
TI Connect(TM) 1.2.1
TroopMaster 2008
TurboTax 2005
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wrapper
TurboTax 2008 wvaiper
TurboTax Deluxe 2004
TurboTax Deluxe Deduction Maximizer 2006
TurboTax ItsDeductible 2005
TurboTax ItsDeductible 2006
TurboTax Premier 2007
TurboTax Premier Home & Business 2002
TurboTax Premier Home & Business 2003
Uniblue PixelPerfect
Uniblue RegistryBooster 2
Uniblue RegistryBooster 2009
Uniblue RegistryBooster 2009
Uniblue System Tweaker
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office Outlook 2007 (KB969907)
Update for Outlook 2007 Junk Email Filter (kb971933)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Verizon FiOS Activation
Verizon Help and Support Tool
Verizon PC Security Checkup
Verizon Servicepoint 1.3.21
Viewpoint Media Player
Web Photo Manager
WexTech AnswerWorks
Windows Desktop Search 3.01
Windows Genuine Advantage v1.3.0254.0
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
Zero-Knowledge Freedom

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Re: Personal Antivirus--Help w/Removal

Post by Belahzur on Sat Jul 25, 2009 10:22 pm

Hello.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    Adobe Reader 8.1.3
    Ask Toolbar
    Java 2 Runtime Environment Standard Edition v1.3.1_17
    Java 2 Runtime Environment, SE v1.4.2_15
    Java(TM) 6 Update 2
    Viewpoint Media Player

I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with HijackThis fixes. So please disable TeaTimer by doing the following:
1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts
You can reenable TeaTimer once your system is clean.

Please make sure Teatimer is disable before we do this, otherwise this fix will fail.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel presen
    O18 - Protocol: bw+0 - {4E89ABD9-6312-4007-8010-37A7CC3DAB1B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll << fix ALL these O18 items


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Personal Antivirus--Help w/Removal

Post by TonyRamos on Sun Jul 26, 2009 6:37 am

I have deleted programs you listed, except I 'm having trouble deleting the following:
"Java 2 Runtime Environment Standard Edition v1.3.1_17" I have tried repeatedly to remove but it still remains on the list. I restarted the computer after deleting the other Java 2 programs because it said in order for the uninstall to be complete, the computer needed to be restarted.
Do I continue with the rest of your removal instructions or do I have to do something else first?
Thanks.

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Re: Personal Antivirus--Help w/Removal

Post by Belahzur on Sun Jul 26, 2009 5:31 pm

Yes. Leave the old Java if it wont go away, we have other methods for that.


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Removal of Personal Antivirus problems

Post by TonyRamos on Thu Aug 06, 2009 3:04 pm

Following your directions, I downloaded the MalwareBytes software & tried to run. It gave me a message stating this is a corrupted file. Please help. Thanks.


Last edited by TonyRamos on Thu Aug 06, 2009 3:06 pm; edited 1 time in total (Reason for editing : correcting subject line)

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Re: Personal Antivirus--Help w/Removal

Post by Belahzur on Thu Aug 06, 2009 3:12 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


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Removal of Personal Antivirus problems

Post by TonyRamos on Thu Aug 06, 2009 6:27 pm

Here's the text you requested. Thanks.

DDS (Ver_09-07-30.01) - NTFSx86
Run by Owner at 14:19:09.48 on Thu 08/06/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.512.107 [GMT -4:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\system32\lxbmcoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\PNUpdate.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Verizon\McciTrayApp.exe
C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Common Files\Microsoft Shared\office12\offlb.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\PC49OTN2\dds[1].pif
C:\WINDOWS\system32\SearchProtocolHost.exe

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = iexplore
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - HP Print Enhancer
BHO: {0ED403E8-470A-4a8a-85A4-D7688CFE39A3} - No File
BHO: {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: {656EC4B7-072B-4698-B504-2A414C1F0037} - No File
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Gamevance Text: {beac7dc8-e106-4c6a-931e-5a42e7362883} - c:\program files\gamevance\gvtl.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: {40D41A8B-D79B-43D7-99A7-9EE0F344C385} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {5BED3930-2E9E-76D8-BACC-80DF2188D455} - No File
EB: Groove Folder Synchronization: {2a541ae1-5bf6-4665-a8a3-cfa9672e4291} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"
mRun: [S3TRAY2] S3tray2.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [nwiz] nwiz.exe /install
mRun: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
mRun: [Motive SmartBridge] c:\progra~1\verizon\smartb~1\MotiveSB.exe
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
dRunOnce: [RunNarrator] Narrator.exe
uPolicies-explorer: NoViewOnDrive = 0 (0x0)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\windows\system32\ZKLSPR.DLL
Trusted Zone: cubroundtable.com\www
Trusted Zone: turbotax.com
Trusted Zone: verizon.net\www
DPF: Microsoft XML Parser for Java - [You must be registered and logged in to see this link.]
DPF: vzTCPConfig - [You must be registered and logged in to see this link.]
DPF: {01113300-3E00-11D2-8470-0060089874ED} - [You must be registered and logged in to see this link.]
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - [You must be registered and logged in to see this link.]
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - [You must be registered and logged in to see this link.]
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - [You must be registered and logged in to see this link.]
DPF: {49232000-16E4-426C-A231-62846947304B} - [You must be registered and logged in to see this link.]
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - [You must be registered and logged in to see this link.]
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - [You must be registered and logged in to see this link.]
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - [You must be registered and logged in to see this link.]
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - [You must be registered and logged in to see this link.]
DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} - [You must be registered and logged in to see this link.]
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0013-0001-0017-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - [You must be registered and logged in to see this link.]
DPF: {EBF85371-A38F-485B-B28F-0B4C82D25937} - [You must be registered and logged in to see this link.]
DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} - [You must be registered and logged in to see this link.]
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 lxbm_device;lxbm_device;c:\windows\system32\lxbmcoms.exe -service --> c:\windows\system32\lxbmcoms.exe -service [?]
R2 mrtRate;mrtRate;c:\windows\system32\drivers\MrtRate.sys [2004-1-19 34712]
R2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2001-8-18 14336]
R2 PNUpdate;Provision Networks Update Service;c:\windows\system32\pnupdate.exe -run --> c:\windows\system32\PNUpdate.exe -RUN [?]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-7-21 1245064]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-23 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090806.006\NAVENG.SYS [2009-8-6 87888]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090806.006\NAVEX15.SYS [2009-8-6 875728]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 hamachi_oem;PlayLinc Adapter;c:\windows\system32\drivers\gan_adapter.sys [2006-9-27 10664]
S3 iMSPQMn;iMSPQMn;\??\c:\docume~1\owner\locals~1\temp\imspqmn.sys --> c:\docume~1\owner\locals~1\temp\iMSPQMn.sys [?]
S3 PCDRDRV;Pcdr CPU Helper Driver; [x]
S3 SCR131C;SCRx31 Serial Smart Card Reader;c:\windows\system32\drivers\SCR131C.sys [2002-11-7 181875]
S3 SCR33X USB Smart Card Reader;SCR33X USB Smart Card Reader;c:\windows\system32\drivers\SCR33X2K.sys [2004-4-6 64088]
S3 Sus2pl;Susteen Universal Cable II; [x]

=============== Created Last 30 ================

2009-08-06 10:51 --d----- c:\program files\Malware Bytes
2009-07-29 23:05 --d----- c:\program files\Knot Maker
2009-07-25 09:55 --d----- c:\program files\Trend Micro
2009-07-24 08:04 61,440 a------- c:\windows\system32\ndisapi.dll
2009-07-24 08:04 24,576 a------- c:\windows\system32\drivers\ndisrd.sys
2009-07-24 08:03 380,416 a------- c:\windows\system32\msxmlm.dll
2009-07-24 08:02 --d----- c:\program files\common files\Uninstall
2009-07-24 08:01 --d----- c:\program files\PersonalAV
2009-07-21 20:26 --d----- c:\program files\common files\Motive

==================== Find3M ====================

2009-07-19 18:48 11,067,392 a------- c:\windows\system32\dllcache\ieframe.dll
2009-07-19 09:18 5,937,152 a------- c:\windows\system32\dllcache\mshtml.dll
2009-07-03 13:09 915,456 a------- c:\windows\system32\wininet.dll
2009-07-03 13:09 915,456 a------- c:\windows\system32\dllcache\wininet.dll
2009-07-03 13:09 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-07-03 13:09 1,208,832 a------- c:\windows\system32\dllcache\urlmon.dll
2009-07-03 13:09 206,848 a------- c:\windows\system32\dllcache\occache.dll
2009-07-03 13:09 594,432 a------- c:\windows\system32\dllcache\msfeeds.dll
2009-07-03 13:09 55,296 a------- c:\windows\system32\dllcache\msfeedsbs.dll
2009-07-03 13:09 1,985,536 a------- c:\windows\system32\dllcache\iertutil.dll
2009-07-03 13:09 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-07-03 13:09 184,320 a------- c:\windows\system32\dllcache\iepeers.dll
2009-07-03 13:09 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-07-03 13:09 386,048 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-07-03 07:01 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-06-17 20:19 147,606 a------- c:\windows\hpoins21.dat
2009-06-17 19:01 149,919 a------- c:\windows\hpqins00.dat
2009-06-16 10:36 119,808 -------- c:\windows\system32\t2embed.dll
2009-06-16 10:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 10:36 81,920 -------- c:\windows\system32\fontsub.dll
2009-06-16 10:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-03 15:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 15:09 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll
2009-05-12 01:11 102,912 -------- c:\windows\system32\dllcache\iecompat.dll
2008-05-07 19:32 1,604,124 ac------ c:\program files\ProcessExplorer.zip
2007-08-17 10:02 14,336 ac-sh--- c:\program files\Thumbs.db
2001-07-21 22:45 94,784 -c-sh--- c:\windows\twain.dll
2008-04-13 20:12 50,688 ---sh--- c:\windows\twain_32.dll
2008-05-23 16:01 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008052320080524\index.dat

============= FINISH: 14:20:41.84 ===============

TonyRamos
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Re: Personal Antivirus--Help w/Removal

Post by Belahzur on Thu Aug 06, 2009 6:38 pm

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Re: Personal Antivirus--Help w/Removal

Post by TonyRamos on Thu Aug 06, 2009 9:22 pm

Ok, the text is too big for the forum post (16 pages). Where can I send it?
Thanks.

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Re: Personal Antivirus--Help w/Removal

Post by Belahzur on Fri Aug 07, 2009 6:41 pm

Please upload it to rapidshare.com for me to see.


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Re: Personal Antivirus--Help w/Removal

Post by TonyRamos on Sat Aug 08, 2009 2:42 pm

Where do I send the download link?

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Re: Personal Antivirus--Help w/Removal

Post by TonyRamos on Sat Aug 08, 2009 2:43 pm

[You must be registered and logged in to see this link.]

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Re: Personal Antivirus--Help w/Removal

Post by Belahzur on Sat Aug 08, 2009 4:05 pm

Did Combofix not save it as a .txt file? I can't open .docx files.


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Re: Personal Antivirus--Help w/Removal

Post by TonyRamos on Sat Aug 08, 2009 7:31 pm

No it provide an opportunity to save, however, I'll post again with .doc suffix.

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Re: Personal Antivirus--Help w/Removal

Post by TonyRamos on Sat Aug 08, 2009 7:35 pm

transferred file to .txt file

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Re: Personal Antivirus--Help w/Removal

Post by TonyRamos on Sat Aug 08, 2009 7:35 pm

oops, forgot link:
[You must be registered and logged in to see this link.]

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Re: Personal Antivirus--Help w/Removal

Post by Belahzur on Sat Aug 08, 2009 9:22 pm

Hello.
The log looks fine, how is the machine running?


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