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zune keeps encountering an enexpected error whenever i open it

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zune keeps encountering an enexpected error whenever i open it

Post by JustGotDropped on Fri Jul 24, 2009 1:44 am

whenever i open my zune i recieve the message that it has encountered an unexpected error. i have used the revo uninstaller and re-installed it but nothing works. The error message i recieve is: Zune encountered a critical error and needs to close. For instructions on correcting this error, open the URL below in a web browser.
http://go.microsoft.com/fwlink/?LinkId=105744&locale=409&geoid=f4&version=3.1.620.0&userlocale=409&system=ZuneClient

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Re: zune keeps encountering an enexpected error whenever i open it

Post by JustGotDropped on Sun Jul 26, 2009 10:41 pm

bump

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Re: zune keeps encountering an enexpected error whenever i open it

Post by Doctor Inferno on Sat Aug 01, 2009 4:49 am



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Re: zune keeps encountering an enexpected error whenever i open it

Post by JustGotDropped on Sun Aug 02, 2009 1:57 am

yes it is still recieving the same error

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Re: zune keeps encountering an enexpected error whenever i open it

Post by JustGotDropped on Tue Aug 04, 2009 7:01 pm

follow up: when i open zune i ma able to use it as long as i do not click anything on the error message.

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Re: zune keeps encountering an enexpected error whenever i open it

Post by Doctor Inferno on Wed Aug 05, 2009 7:45 am

Hello,

This is probably caused by a bug in the software. Please update to the latest version and the problem might be fixed.


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Re: zune keeps encountering an enexpected error whenever i open it

Post by JustGotDropped on Sun Aug 09, 2009 9:50 pm

This is the error signature that comes up when i open zune


Error Signature:
AppName: zune.exe AppVer: 3.1.620.0 AppStamp:49189652
ModName: indiv01.key ModVer: 11.0.6000.6324 ModStamp:47e3baf4
fDebug: 0 Offset: 00110e1e

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Re: zune keeps encountering an enexpected error whenever i open it

Post by Doctor Inferno on Mon Aug 10, 2009 3:15 am

Hello,

I think there's a problem with your Zune which we can't fix. I suggest you send it to Microsoft if it's still under warranty.


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Re: zune keeps encountering an enexpected error whenever i open it

Post by JustGotDropped on Mon Aug 10, 2009 3:12 pm

its not the zune device but the zune software

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Re: zune keeps encountering an enexpected error whenever i open it

Post by Doctor Inferno on Tue Aug 11, 2009 4:46 am

Hello,

Can you try updating to the latest version of the Zune software?


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Re: zune keeps encountering an enexpected error whenever i open it

Post by JustGotDropped on Tue Aug 11, 2009 4:54 pm

i did that and it still recieves the same error

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Re: zune keeps encountering an enexpected error whenever i open it

Post by Doctor Inferno on Mon Aug 17, 2009 5:18 am

Hello,

As a last resort, try to restore the Zune device software. When you restore your Zune device software, all content and the device software are removed. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/927001/


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