Problems on my mom's computer

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Problems on my mom's computer

Post by spacephrawgg on 16th July 2009, 11:34 pm

Here is the Hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:32:25 PM, on 7/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\winlogon.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = [You must be registered and logged in to see this link.]
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.0.0.135\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Wireless PCI Card Configuration Utility.lnk = C:\Program Files\Linksys\WMP11 Config Utility\WMP11CFG.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - [You must be registered and logged in to see this link.]
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 4265 bytes

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Re: Problems on my mom's computer

Post by spacephrawgg on 16th July 2009, 11:36 pm

The computer has been behaving oddly and slowly for a long time now. We had to get the hard drive replaced and haven't gotten things like malwarebytes and Spybot reinstalled, though we do have Norton. There are not now nor has there ever been filesharing software on this machine.

My mom prefers to use Internet Explorer a lot, though I always tell her to use FF.

Btw, I forgot to tell this thing to notify me when replies are added to the thread, when i made my first post. How do I tell it to notify me now?

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Re: Problems on my mom's computer

Post by Origin on 17th July 2009, 6:44 pm

I see, well when you make a post on the bottom right there should be some words that say Watch this topic for replies, click it so you can know,


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


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Re: Problems on my mom's computer

Post by spacephrawgg on 17th July 2009, 11:35 pm

Which log is which?

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Re: Problems on my mom's computer

Post by Origin on 17th July 2009, 11:37 pm

It should say on the bottom but the dds.txt is the one that shows folders and drivers, the attach.txt is the one with all your programs.


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Re: Problems on my mom's computer

Post by spacephrawgg on 17th July 2009, 11:40 pm

I wrote a reply but there was a glitch so I am resending it. The log that you say shows the programs has the text "DO NOT POST THIS LOG" in it. Here is the log you're asking for:


DDS (Ver_09-06-26.01) - NTFSx86 NETWORK
Run by Administrator at 19:33:56.42 on Fri 07/17/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_14
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.718 [GMT -4:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.0.0.135\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.0.0.135\IPSBHO.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.0.0.135\coIEPlg.dll
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wirele~1.lnk - c:\program files\linksys\wmp11 config utility\WMP11CFG.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
Handler: junomsg - {C4D10830-379D-11d4-9B2D-00C04F1579A5} - c:\program files\juno\bin\jmsgpph.dll
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.0.0.135\CoIEPlg.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\0fadft9n.default\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0300000.087\SymEFA.sys [2009-5-22 310320]
R3 WMP11V27;Instant Wireless PCI Card V2.7 Driver;c:\windows\system32\drivers\WMP11V27.sys [2009-3-27 171776]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0300000.087\BHDrvx86.sys [2009-5-22 258608]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0300000.087\cchpx86.sys [2009-5-22 482352]
S1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090712.001\IDSXpx86.sys [2009-7-14 276344]
S2 N360;Norton 360;c:\program files\norton 360\engine\3.0.0.135\ccSvcHst.exe [2009-5-22 115560]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-6-15 24652]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-6-9 101936]
S3 getPlus(R) Helper;getPlus(R) Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-5-1 33176]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090715.067\NAVENG.SYS [2009-7-16 87888]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090715.067\NAVEX15.SYS [2009-7-16 875728]

=============== Created Last 30 ================

2009-07-16 19:31 401,720 a------- c:\program files\winlogon.exe
2009-07-16 19:27 --dsh--- c:\documents and settings\administrator\IETldCache
2009-07-16 19:27 --d----- c:\documents and settings\Administrator
2009-06-23 14:29 102,912 -------- c:\windows\system32\dllcache\iecompat.dll
2009-06-23 14:29 --d----- c:\windows\ie8updates
2009-06-23 14:28 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-06-23 14:28 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-06-23 14:26 -cd-h--- c:\windows\ie8
2009-06-20 23:38 --d----- c:\docume~1\alluse~1\applic~1\Juno
2009-06-20 22:24 --d----- C:\JunoInstaller

==================== Find3M ====================

2009-07-16 19:33 4,266 a------- c:\program files\hijackthis log July16_09.txt
2009-07-16 19:32 4,266 a------- c:\program files\hijackthis.log
2009-06-16 10:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-16 10:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 10:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-03 15:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 15:09 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll
2009-05-22 14:24 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-05-22 14:24 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-05-22 14:24 7,386 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-05-22 14:24 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-05-22 14:24 36,400 a----r-- c:\windows\system32\drivers\SymIM.sys
2009-05-21 11:33 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-13 01:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-13 01:15 5,936,128 -------- c:\windows\system32\dllcache\mshtml.dll
2009-05-13 01:15 915,456 -------- c:\windows\system32\dllcache\wininet.dll
2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-07 11:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-30 17:22 1,985,024 -------- c:\windows\system32\dllcache\iertutil.dll
2009-04-30 17:22 11,064,832 -------- c:\windows\system32\dllcache\ieframe.dll
2009-04-30 17:22 1,207,808 -------- c:\windows\system32\dllcache\urlmon.dll
2009-04-30 17:22 25,600 -------- c:\windows\system32\dllcache\jsproxy.dll
2009-04-30 17:22 385,536 -------- c:\windows\system32\dllcache\iedkcs32.dll
2009-04-30 07:21 173,056 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-04-29 00:55 133,120 -------- c:\windows\system32\dllcache\extmgr.dll
2009-04-28 05:05 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-04-02 03:07 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009032320090330\index.dat
2009-04-02 03:07 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009040220090403\index.dat

============= FINISH: 19:34:11.68 ===============

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Re: Problems on my mom's computer

Post by Origin on 17th July 2009, 11:41 pm

1. If you are using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab
* Set to "Always ask me where to Save the files".

2. During the download, rename Combofix to Combo-Fix as follows:





3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. We need to disable your local AV (Anti-virus) before running Combofix.

  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouse click combofix's window whilst it's running. That may cause it to stall.


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Re: Problems on my mom's computer

Post by spacephrawgg on 18th July 2009, 12:45 am

This being safe mode, neither Norton nor anything else of the sort appear to be running at this time. I will go ahead with the combo-fix thing anyway. I hope this is alright.

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Re: Problems on my mom's computer

Post by Origin on 18th July 2009, 12:46 am

Yes it is, please continue.


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Re: Problems on my mom's computer

Post by spacephrawgg on 18th July 2009, 12:54 am

Here is the report part1:

ComboFix 09-07-14.08 - Administrator 07/17/2009 20:49.1.2 - NTFSx86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.828 [GMT -4:00]
Running from: c:\documents and settings\Administrator\Desktop\Combo-Fix.exe
AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Liz\Desktop\setup.exe

.
((((((((((((((((((((((((( Files Created from 2009-06-18 to 2009-07-18 )))))))))))))))))))))))))))))))
.

2009-07-18 00:44 . 2009-07-18 00:44 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Symantec
2009-07-18 00:42 . 2009-07-18 00:42 -------- d-----w- c:\documents and settings\Administrator\Application Data\OpenOffice.org
2009-07-16 23:31 . 2009-07-16 23:31 401720 ----a-w- c:\program files\winlogon.exe
2009-07-16 08:45 . 2009-07-13 08:00 87888 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20090715.067\NAVENG.SYS
2009-07-16 08:45 . 2009-07-13 08:00 875728 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20090715.067\NAVEX15.SYS
2009-07-16 08:45 . 2009-05-22 18:23 177520 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20090715.067\NAVENG32.DLL
2009-07-16 08:45 . 2009-05-22 18:23 1181040 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20090715.067\NAVEX32A.DLL
2009-07-16 08:45 . 2009-05-22 18:24 371248 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20090715.067\EECTRL.SYS
2009-07-16 08:45 . 2009-05-22 18:24 101936 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20090715.067\ERASER.SYS
2009-07-16 08:45 . 2009-05-22 18:23 259368 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20090715.067\ECMSVR32.DLL
2009-07-16 08:45 . 2009-05-22 18:23 2414128 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20090715.067\CCERASER.DLL
2009-07-15 10:25 . 2009-07-15 10:25 -------- d-----w- c:\windows\LastGood
2009-07-15 01:21 . 2009-07-11 19:34 276344 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090712.001\IDSXpx86.sys
2009-07-15 01:21 . 2009-07-11 19:34 293424 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090712.001\IDSvix86.sys
2009-07-15 01:21 . 2009-07-11 19:34 533880 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090712.001\Scxpx86.dll
2009-07-15 01:21 . 2009-07-11 19:34 451960 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090712.001\IDSxpx86.dll
2009-07-15 01:21 . 2009-07-11 19:34 397360 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090712.001\IDSviA64.sys
2009-07-14 04:05 . 2009-05-22 18:23 165240 ----a-r- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\IPSFFPlgn\components\IPSFFPl.dll
2009-07-11 19:34 . 2009-07-11 19:34 276344 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\BinHub\IDSXpx86.sys
2009-07-11 19:34 . 2009-07-11 19:34 293424 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\BinHub\IDSvix86.sys
2009-07-11 19:34 . 2009-07-11 19:34 533880 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\BinHub\Scxpx86.dll
2009-07-11 19:34 . 2009-07-11 19:34 451960 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\BinHub\IDSxpx86.dll
2009-07-11 19:34 . 2009-07-11 19:34 397360 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\BinHub\IDSviA64.sys
2009-07-10 18:27 . 2009-05-22 18:24 292912 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090709.001\IDSvix86.sys
2009-07-10 18:27 . 2009-05-22 18:24 276344 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090709.001\IDSXpx86.sys
2009-07-10 18:27 . 2009-05-22 18:23 447864 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090709.001\IDSxpx86.dll
2009-07-10 18:27 . 2009-03-16 20:03 533880 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090709.001\Scxpx86.dll
2009-07-10 18:27 . 2009-05-22 18:24 396848 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090709.001\IDSviA64.sys
2009-07-02 12:53 . 2009-07-02 12:53 -------- d-sh--w- c:\documents and settings\Liz\PrivacIE
2009-06-25 05:05 . 2009-06-25 05:05 -------- d-sh--w- c:\documents and settings\LocalService\IETldCache
2009-06-25 04:52 . 2009-06-25 04:52 -------- d-sh--w- c:\documents and settings\Liz\IETldCache
2009-06-23 18:29 . 2009-06-02 10:12 102912 ------w- c:\windows\system32\dllcache\iecompat.dll
2009-06-23 18:29 . 2009-06-23 18:29 -------- d-----w- c:\windows\ie8updates
2009-06-23 18:28 . 2009-04-30 21:22 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2009-06-23 18:28 . 2009-04-30 21:22 246272 ------w- c:\windows\system32\dllcache\ieproxy.dll
2009-06-23 18:26 . 2009-06-23 18:28 -------- dc-h--w- c:\windows\ie8
2009-06-21 03:38 . 2009-06-21 03:38 -------- d-----w- c:\documents and settings\All Users\Application Data\Juno
2009-06-21 02:24 . 2009-06-21 03:38 -------- d-----w- C:\JunoInstaller

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Re: Problems on my mom's computer

Post by spacephrawgg on 18th July 2009, 12:55 am

part 2:.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-17 23:37 . 2009-07-16 23:33 4266 ----a-w- c:\program files\hijackthis log July16_09.txt
2009-07-16 23:32 . 2009-07-16 23:32 4266 ----a-w- c:\program files\hijackthis.log
2009-07-16 23:30 . 2009-03-27 20:33 -------- d-----w- c:\program files\Java
2009-07-15 19:05 . 2009-04-04 18:49 1 ----a-w- c:\documents and settings\Liz\Application Data\OpenOffice.org\3\user\uno_packages\cache\stamp.sys
2009-07-15 03:25 . 2009-03-27 19:33 -------- d-----w- c:\program files\Juno
2009-06-16 14:36 . 2004-08-10 18:51 119808 ----a-w- c:\windows\system32\t2embed.dll
2009-06-16 14:36 . 2004-08-10 18:51 81920 ----a-w- c:\windows\system32\fontsub.dll
2009-06-16 05:27 . 2009-03-27 22:43 -------- d-----w- c:\program files\AIM6
2009-06-15 21:09 . 2009-06-15 21:09 -------- d-----w- c:\program files\Viewpoint
2009-06-15 21:09 . 2009-03-27 22:45 -------- d-----w- c:\documents and settings\All Users\Application Data\Viewpoint
2009-06-15 20:37 . 2009-06-15 20:37 -------- d-----w- c:\documents and settings\All Users\Application Data\AOL Downloads
2009-06-11 15:50 . 2009-06-11 15:50 152576 ----a-w- c:\documents and settings\Liz\Application Data\Sun\Java\jre1.6.0_14\lzma.dll
2009-06-03 19:09 . 2004-08-10 18:51 1291264 ----a-w- c:\windows\system32\quartz.dll
2009-05-23 03:10 . 2009-03-27 20:41 21984 ----a-w- c:\documents and settings\Liz\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-05-23 00:25 . 2009-05-22 18:22 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec
2009-05-22 18:59 . 2009-03-27 20:38 -------- d-----w- c:\program files\Common Files\Symantec Shared
2009-05-22 18:25 . 2009-05-22 15:19 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton
2009-05-22 18:24 . 2009-05-22 18:24 -------- d-----w- c:\documents and settings\All Users\Application Data\{7B6BA59A-FB0E-4499-8536-A7420338BF3B}
2009-05-22 18:24 . 2009-05-22 18:24 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2009-05-22 18:24 . 2009-05-22 18:24 7386 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2009-05-22 18:24 . 2009-05-22 18:24 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2009-05-22 18:24 . 2009-05-22 18:24 124464 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2009-05-22 18:24 . 2009-05-22 18:24 -------- d-----w- c:\program files\Symantec
2009-05-22 18:24 . 2009-05-22 18:24 36400 ----a-r- c:\windows\system32\drivers\SymIM.sys
2009-05-22 18:24 . 2009-05-22 18:24 1290592 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\SyKnAppS\SyKnAppS.dll
2009-05-22 18:23 . 2009-05-22 18:23 136840 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\SyKnAppS\patch25.dll
2009-05-22 18:23 . 2009-05-22 18:24 554352 ----a-r- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\coFFPlgn\components\coFFPlgn.dll
2009-05-22 18:23 . 2009-05-22 18:23 796016 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\CLT\cltLMSx.dll
2009-05-22 18:23 . 2009-05-22 18:22 -------- d-----w- c:\program files\Norton 360
2009-05-22 18:23 . 2009-05-22 18:22 -------- d-----w- c:\program files\Windows Sidebar
2009-05-22 18:22 . 2009-05-22 15:18 -------- d-----w- c:\documents and settings\All Users\Application Data\NortonInstaller
2009-05-22 15:19 . 2009-05-22 15:19 -------- d-----w- c:\documents and settings\All Users\Application Data\PCSettings
2009-05-22 15:18 . 2009-05-22 15:18 -------- d-----w- c:\program files\NortonInstaller
2009-05-21 15:33 . 2009-03-27 22:57 410984 ----a-w- c:\windows\system32\deploytk.dll
2009-05-19 05:36 . 2009-06-15 20:37 97072 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\SUD4426\bsetutil.exe
2009-05-19 05:36 . 2009-06-15 20:37 2884832 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\SUD4426\vwpt.exe
2009-05-19 05:36 . 2009-06-15 20:37 28 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\SUD4426\unregister.bat
2009-05-19 05:36 . 2009-06-15 20:37 25 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\SUD4426\register.bat
2009-05-19 05:36 . 2009-06-15 20:37 1484856 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\SUD4426\toolbar.exe
2009-05-19 05:36 . 2009-06-15 20:37 142040 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\SUD4426\alsetup.exe
2009-05-19 05:36 . 2009-06-15 20:37 30512 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\SUD4426\Uninstaller.exe
2009-05-19 05:36 . 2009-06-15 20:37 111920 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\SUD4426\AOLSearch.dll
2009-05-13 05:15 . 2004-08-10 18:51 915456 ----a-w- c:\windows\system32\wininet.dll
2009-05-07 15:32 . 2004-08-10 18:51 345600 ----a-w- c:\windows\system32\localspl.dll
2009-06-13 05:14 . 2009-03-27 22:54 134648 ----a-w- c:\program files\mozilla firefox\components\brwsrcmp.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]

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Re: Problems on my mom's computer

Post by spacephrawgg on 18th July 2009, 12:55 am

part 3:


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2005-08-06 344064]
"DMXLauncher"="c:\program files\Dell\Media Experience\DMXLauncher.exe" [2005-10-05 94208]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-05-21 148888]
"SigmatelSysTrayApp"="stsystra.exe" - c:\windows\stsystra.exe [2006-02-10 282624]

c:\documents and settings\Jon\Start Menu\Programs\Startup\
OpenOffice.org 3.0.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2008-12-15 384000]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2009-3-27 50688]
Wireless PCI Card Configuration Utility.lnk - c:\program files\Linksys\WMP11 Config Utility\WMP11CFG.exe [2009-3-27 4513280]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]
@="FSFilter Activity Monitor"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Juno\\bin\\juno.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0300000.087\SymEFA.sys [5/22/2009 2:24 PM 310320]
R3 WMP11V27;Instant Wireless PCI Card V2.7 Driver;c:\windows\system32\drivers\WMP11V27.sys [3/27/2009 5:26 PM 171776]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\N360\0300000.087\BHDrvx86.sys [5/22/2009 2:24 PM 258608]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\N360\0300000.087\cchpx86.sys [5/22/2009 2:24 PM 482352]
S1 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090712.001\IDSXpx86.sys [7/14/2009 9:21 PM 276344]
S2 N360;Norton 360;c:\program files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe [5/22/2009 2:24 PM 115560]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [6/15/2009 5:09 PM 24652]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [6/9/2009 8:21 PM 101936]
S3 getPlus(R) Helper;getPlus(R) Helper;c:\program files\NOS\bin\getPlus_HelperSvc.exe [5/1/2009 2:57 AM 33176]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - MDMXSDK

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
"c:\windows\system32\rundll32.exe" "c:\windows\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
FF - ProfilePath - c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\0fadft9n.default\
FF - component: c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\coFFPlgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\IPSFFPlgn\components\IPSFFPl.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-07-17 20:51
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\3.0.0.135\diMaster.dll\" /prefetch:1"
.
Completion time: 2009-07-18 20:52
ComboFix-quarantined-files.txt 2009-07-18 00:52

Pre-Run: 142,502,813,696 bytes free
Post-Run: 142,708,625,408 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

199 --- E O F --- 2009-07-16 07:01

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Re: Problems on my mom's computer

Post by Origin on 18th July 2009, 1:01 am

Now open a new notepad file.
Input this into the notepad file:

Folder::
c:\program files\Viewpoint
c:\documents and settings\All Users\Application Data\Viewpoint

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=-
"FirewallOverride"=-

Driver::
Viewpoint Manager Service



Save this as CFScript.txt, save it to your desktop also.
Then drag and drop CFScript.txt into combofix as seen below:


This will open combofix again, agree to it's terms and allow it to run.
It may want to reboot after it's done. (It will warn you if it wants to)
Post the resulting log back here.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


While my help is always free, please consider donating to keep this site alive: [You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

Origin
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Re: Problems on my mom's computer

Post by spacephrawgg on 18th July 2009, 1:32 am

here's the MBAM log:

Malwarebytes' Anti-Malware 1.39
Database version: 2453
Windows 5.1.2600 Service Pack 3

7/17/2009 9:32:12 PM
mbam-log-2009-07-17 (21-32-12).txt

Scan type: Quick Scan
Objects scanned: 93413
Time elapsed: 2 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\winlogon.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

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Re: Problems on my mom's computer

Post by Origin on 18th July 2009, 1:50 am

Download [You must be registered and logged in to see this link.]

  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:

  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:

  • Click Opera at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

Download Dr.Web CureIt to the desktop:
[You must be registered and logged in to see this link.]

  • Double-click the launch.exe or cureit.exe file and Allow to run the express scan
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  • Once the short scan has finished, just let it cure whatever it finds...
    o Now, go to Settings >> Change Settings
    o Go to Actions tab >> under Objects section, change the settings to below
    Infected objects - Cure
    Incurable objects - Report
    Suspicious objects - Report
    o Don't change any other settings
  • Start the scan again. This time, choose Complete Scan
  • Click the green arrow button at the right, and the scan will start.
  • After the scan finished, click Select all
  • Click on Cure and choose Report incurable (means take no actions.. Don't "move", or "rename" or "delete")
  • When the scan has finished, in the menu, click File and choose Save report list
  • Save the report to your Desktop. The report will be called DrWeb.csv
  • Post DrWeb.csv in your next reply (Open it as Notepad).. Do NOT reboot the computer yet..


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Re: Problems on my mom's computer

Post by spacephrawgg on 18th July 2009, 4:32 am

The scan yielded no results whatsoever. There is no scan report. What should I do?

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Re: Problems on my mom's computer

Post by Origin on 18th July 2009, 8:04 pm

I see, from what I can see there is no infection present in the computer but lets make sure:

Please use the Internet Explorer browser, and do an online scan with [You must be registered and logged in to see this link.]

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Accept, when prompted to download and install the program files and database of malware definitions.

  • Click Run at the Security prompt.
  • The program will then begin downloading and installing and will also update the database.
  • Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

    **Note**

    To optimize scanning time and produce a more sensible report for review:

  • Close any open programs.
  • Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.


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Re: Problems on my mom's computer

Post by spacephrawgg on 19th July 2009, 2:24 am

The scan yielded absolutely no results. there is nothing to post.

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Re: Problems on my mom's computer

Post by spacephrawgg on 19th July 2009, 3:19 pm

Correction: how do I turn off the popup blocker in Internet Explorer such that I can view the scan result?

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Re: Problems on my mom's computer

Post by Origin on 19th July 2009, 3:23 pm

1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.


2. Click the Tools button, and then click Pop-up Blocker.


3. Do one of the following:

To turn off Pop-up Blocker, click Turn Off Pop-up Blocker.


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Re: Problems on my mom's computer

Post by spacephrawgg on 19th July 2009, 3:24 pm

Oy. I feel stupid. Sorry, i'll get right on it.

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Re: Problems on my mom's computer

Post by Origin on 19th July 2009, 3:26 pm

No worries Wink


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Re: Problems on my mom's computer

Post by spacephrawgg on 19th July 2009, 10:40 pm

Here is the Kaspersky scan report:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0 REPORT
Sunday, July 19, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Sunday, July 19, 2009 20:17:48
Records in database: 2496057
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Files scanned: 52566
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 00:30:14

No malware has been detected. The scan area is clean.

The selected area was scanned.

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Re: Problems on my mom's computer

Post by Origin on 20th July 2009, 3:53 pm

Please close all anti virus, anti malware and any other open programs/windows so they do not interfere with the running of RootRepeal.

  • Please download RootRepeal.zip from [You must be registered and logged in to see this link.].
  • Extract the program file to your Desktop.
  • Run the program RootRepeal.exe and go to the Report tab and click on the Scan button.


  • Select ALL of the checkboxes and then click OK and it will start scanning your system.

  • If you have multiple drives you only need to check the C: drive or the one Windows is installed on.
  • When done, click on Save Report
  • Save it to the Desktop.
  • Please copy/paste the contents of the report in your next reply.


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Re: Problems on my mom's computer

Post by spacephrawgg on 20th July 2009, 8:56 pm

I'm in safe mode. I thought all of the antivirus things were closed. There's nothing in the system tray.

The rootrepeal link produces this:
"The bandwidth or page view limit for this site has been exceeded and the page cannot be viewed at this time. Once the site is below the limit, it will once again begin serving as normal. "

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Re: Problems on my mom's computer

Post by spacephrawgg on 21st July 2009, 3:02 am

Here is the rootrepeal scan:
ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2009/07/20 22:58
Program Version: Version 1.3.2.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF6F7D000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7A8D000 Size: 8192 File Visible: No Signed: -
Status: -

Name: jpjuw.sys
Image Path: jpjuw.sys
Address: 0xF7565000 Size: 61440 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF68BD000 Size: 49152 File Visible: No Signed: -
Status: -

Name: SYMEFA.SYS
Image Path: SYMEFA.SYS
Address: 0xF744D000 Size: 323584 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\liz\local settings\temp\etilqs_rj7llbccrahbluph9am7
Status: Allocation size mismatch (API: 32768, Raw: 0)

Path: c:\documents and settings\liz\application data\mozilla\firefox\profiles\3a49bh7j.default\sessionstore.js
Status: Allocation size mismatch (API: 8192, Raw: 4096)

Path: C:\Documents and Settings\Liz\Application Data\Mozilla\Firefox\Profiles\3a49bh7j.default\sessionstore-1.js
Status: Visible to the Windows API, but not on disk.

Path: c:\documents and settings\liz\local settings\application data\mozilla\firefox\profiles\3a49bh7j.default\cache\_cache_001_
Status: Size mismatch (API: 463248, Raw: 387667)

Path: c:\documents and settings\liz\local settings\application data\mozilla\firefox\profiles\3a49bh7j.default\cache\_cache_002_
Status: Size mismatch (API: 307856, Raw: 281635)

Path: c:\documents and settings\liz\local settings\application data\mozilla\firefox\profiles\3a49bh7j.default\cache\_cache_003_
Status: Size mismatch (API: 610559, Raw: 503167)

Path: C:\Documents and Settings\Liz\Local Settings\Application Data\Mozilla\Firefox\Profiles\3a49bh7j.default\Cache\013E2B8Cd01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Liz\Local Settings\Application Data\Mozilla\Firefox\Profiles\3a49bh7j.default\Cache\0B42B96Ad01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Liz\Local Settings\Application Data\Mozilla\Firefox\Profiles\3a49bh7j.default\Cache\A7B9018Bd01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Liz\Local Settings\Application Data\Mozilla\Firefox\Profiles\3a49bh7j.default\Cache\B581BA44d01
Status: Visible to the Windows API, but not on disk.

Path: C:\Documents and Settings\Liz\Local Settings\Application Data\Mozilla\Firefox\Profiles\3a49bh7j.default\Cache\DED39251d01
Status: Visible to the Windows API, but not on disk.

Hidden Services
-------------------
Service Name: nchuneg
Image Pathsystem32\drivers\jpjuw.sys

==EOF==

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Re: Problems on my mom's computer

Post by Origin on 21st July 2009, 7:05 pm

I suggest you copy these instructions into a notepad file, because we need to use safe mode and you won't have internet access to read from here.

Download [You must be registered and logged in to see this link.] and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.

  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log


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Re: Problems on my mom's computer

Post by spacephrawgg on 22nd July 2009, 3:36 am

Here is the SDfix log:


SDFix: Version 1.240
Run by Liz on Tue 07/21/2009 at 07:49 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-07-21 23:32:41
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Juno\\bin\\juno.exe"="C:\\Program Files\\Juno\\bin\\juno.exe:*:Enabled:Juno"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe:*:Enabled:hpqste08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe:*:Enabled:hpofxm08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe:*:Enabled:hposfx08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe:*:Enabled:hposid01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe:*:Enabled:hpqscnvw.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe:*:Enabled:hpqkygrp.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe:*:Enabled:hpqcopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe:*:Enabled:hpfccopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe:*:Enabled:hpzwiz01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"="C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe:*:Enabled:hpqphunl.exe"
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"="C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe:*:Enabled:hpqdia.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe:*:Enabled:hpoews01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe:*:Enabled:hpqnrs08.exe"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :



Files with Hidden Attributes :


Finished!

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Re: Problems on my mom's computer

Post by Origin on 23rd July 2009, 7:21 pm

Now open a new notepad file.
Input this into the notepad file:

DirLook:
c:\documents and settings\liz\local settings\temp\etilqs_rj7llbccrahbluph9am7

Save this as CFScript.txt, save it to your desktop also.
Then drag and drop CFScript.txt into combofix as seen below:


This will open combofix again, agree to it's terms and allow it to run.
It may want to reboot after it's done. (It will warn you if it wants to)
Post the resulting log back here.


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Re: Problems on my mom's computer

Post by spacephrawgg on 24th July 2009, 1:26 am

Ok so i did all that you told me to and the scan started up as per normal and i went away from the computer for ten minutes. when i came back it had the BLUESCREENOFERRORMESSAGE and the white text reading as follows:

STOP:C000007B{bad image}
The application or DLL [i dont know how to do forward slashes so I'll use the normal ones to tell you what it said]: ///?/C:/windows/system32/Sfcfiles.dll is not a valid windows image. Please check this against your installation diskette.

I turned the machine off and atempted a reboot in safe mode and no sooner did I choose "safemode" from the menu than it gave me the very same error message.

The computer had its hard drive replaced not too long ago. Does that have anything to do with this?

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Re: Problems on my mom's computer

Post by spacephrawgg on 27th July 2009, 4:00 am

I can't use the computer now. Is in the perpetual blue screen of error message. What should I do?

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Re: Problems on my mom's computer

Post by spacephrawgg on 27th July 2009, 11:30 pm

So my dad just took a look at it and has managed to get it to boot normally but it refuses to connect to the internet in any way shape or form.

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Re: Problems on my mom's computer

Post by Origin on 28th July 2009, 5:11 pm

Please download WinSockFix here and see if it fixes your problem:

[You must be registered and logged in to see this link.]

Run it and see if you have internet connection.


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Re: Problems on my mom's computer

Post by spacephrawgg on 29th July 2009, 2:12 am

I can't connect to the internet on that computer 8>/ What should I do?

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