Security system won't let me install hijack this or malwarebytes

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Security system won't let me install hijack this or malwarebytes

Post by windsong on Wed Jul 15, 2009 7:56 pm

It even shut down my computer! What do I do?

Okay. I'm in safe mode and was able to install malwarebytes, which is now scanning. I'll try running hijack this, too.


Last edited by windsong on Wed Jul 15, 2009 8:11 pm; edited 1 time in total (Reason for editing : update to situation)

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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Wed Jul 15, 2009 7:58 pm

I also have no restore points available

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Re: Security system won't let me install hijack this or malwarebytes

Post by Belahzur on Wed Jul 15, 2009 8:51 pm

Let me know how MBAM gets on.


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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Wed Jul 15, 2009 10:28 pm

It seems to have worked. I ran it in safe mode, and it said that it had to delete some of the files on restart. Is there something I should do to be sure it worked?

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Re: Security system won't let me install hijack this or malwarebytes

Post by Belahzur on Wed Jul 15, 2009 11:58 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Thu Jul 16, 2009 1:25 am

removing personal information


Last edited by windsong on Sat Jul 18, 2009 4:37 am; edited 1 time in total

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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Thu Jul 16, 2009 1:25 am

removing personal information


Last edited by windsong on Sat Jul 18, 2009 4:38 am; edited 1 time in total

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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Thu Jul 16, 2009 1:26 am

personal information


Last edited by windsong on Sat Jul 18, 2009 4:38 am; edited 1 time in total

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Re: Security system won't let me install hijack this or malwarebytes

Post by Origin on Thu Jul 16, 2009 4:29 pm

1. If you are using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab
* Set to "Always ask me where to Save the files".

2. During the download, rename Combofix to Combo-Fix as follows:





3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. We need to disable your local AV (Anti-virus) before running Combofix.

  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouse click combofix's window whilst it's running. That may cause it to stall.


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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Thu Jul 16, 2009 10:16 pm

Okay. Combo fix says it detects Norton running on my computer. I don't have it. I used to have a trial version, but I don't anymore. I tried to track down the program, but all I found were empty folders.

Also, I am uncomfortable having my computer information posted here indefinitely. Will there will be a time when I can delete the report by DDS?

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Re: Security system won't let me install hijack this or malwarebytes

Post by Origin on Fri Jul 17, 2009 6:29 pm

I see, lets do it in safe mode so it won't interfere shall we, and once we finish I will remove your personal information Wink

Please do the following in Safe Mode with Networking: as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode with Networking" and press your Enter key.

Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.) Once in the start up menu, select "Safe Mode with Networking", then do the following instructions:

Once in safe mode with Networking, follow the ComboFix instructions.


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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 12:21 am

I get the same message about Norton in Safe Mode. Combo Fix detects it running. I used the removal tool on Norton over a year ago. It's very strange.

Should I run Combo Fix even though it detects Norton?

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Re: Security system won't let me install hijack this or malwarebytes

Post by Origin on Sat Jul 18, 2009 12:22 am

Yes please.


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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 12:50 am

personal information


Last edited by windsong on Sat Jul 18, 2009 4:39 am; edited 1 time in total

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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 12:50 am

personal information


Last edited by windsong on Sat Jul 18, 2009 4:39 am; edited 1 time in total

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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 12:51 am

removing personal information


Last edited by windsong on Sat Jul 18, 2009 4:37 am; edited 1 time in total

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Re: Security system won't let me install hijack this or malwarebytes

Post by Origin on Sat Jul 18, 2009 12:58 am

Now open a new notepad file.
Input this into the notepad file:

Folder::
c:\program files\uTorrent
c:\documents and settings\Shayla\Application Data\uTorrent

Registry::
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\Program Files\\uTorrent\\uTorrent.exe"=-
DDS::
IE: Send To CaseMap - c:\windows\system32\lnToCM.htm
Trusted Zone: trymedia.com


Save this as CFScript.txt, save it to your desktop also.
Then drag and drop CFScript.txt into combofix as seen below:


This will open combofix again, agree to it's terms and allow it to run.
It may want to reboot after it's done. (It will warn you if it wants to)
Post the resulting log back here.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 1:27 am

personal information


Last edited by windsong on Sat Jul 18, 2009 4:36 am; edited 1 time in total

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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 1:28 am

removing personal information


Last edited by windsong on Sat Jul 18, 2009 4:36 am; edited 1 time in total

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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 1:28 am

Removing information


Last edited by windsong on Sat Jul 18, 2009 4:35 am; edited 1 time in total (Reason for editing : removing personal information)

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Re: Security system won't let me install hijack this or malwarebytes

Post by Origin on Sat Jul 18, 2009 1:29 am

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 1:48 am

Malwarebytes' Anti-Malware 1.39
Database version: 2453
Windows 5.1.2600 Service Pack 3

7/17/2009 7:40:06 PM
mbam-log-2009-07-17 (19-40-06).txt

Scan type: Quick Scan
Objects scanned: 99002
Time elapsed: 4 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: Security system won't let me install hijack this or malwarebytes

Post by Origin on Sat Jul 18, 2009 1:49 am

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /u



This will also reset your restore points.

How is the machine running now?


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Re: Security system won't let me install hijack this or malwarebytes

Post by windsong on Sat Jul 18, 2009 1:53 am

Excellent. Windows Defender and AVG have stopped detecting problems.

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Re: Security system won't let me install hijack this or malwarebytes

Post by Origin on Sat Jul 18, 2009 7:41 pm

Great, glad we could help Smile

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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