can not get rid of this virus and i do not know what it is

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Re: can not get rid of this virus and i do not know what it is

Post by JustGotDropped on 19th July 2009, 7:31 pm

the computer is running good now except fort he problem that my zune software is still encountering an unexpected error everytime i open it otherwise it is good

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Re: can not get rid of this virus and i do not know what it is

Post by Origin on 20th July 2009, 3:29 pm

The malware might have corrupted the program, you might need to uninstall and then reinstall it, please do the following:

Please download Revo Uninstall from here: [You must be registered and logged in to see this link.]

  1. Download and run the setup file for Revo Uninstaller.
  2. Once setup, run Revo Uninstaller.
  3. Select the following item for removal by clicking on it once.

    Zune

  4. Then hit the "Uninstall" button at the top.
  5. Close Revo Uninstaller.


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Re: can not get rid of this virus and i do not know what it is

Post by JustGotDropped on 21st July 2009, 11:31 pm

i used the revo uninstaller but my zune is still giving me the same error

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Re: can not get rid of this virus and i do not know what it is

Post by Origin on 23rd July 2009, 6:33 pm

I see but virus wise is everything running good?


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Re: can not get rid of this virus and i do not know what it is

Post by JustGotDropped on 23rd July 2009, 6:58 pm

yes everything virus wise is good thank you for the help

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Re: can not get rid of this virus and i do not know what it is

Post by Origin on 23rd July 2009, 7:05 pm

Glad to hear things are running better, while I am not keen on this particular problem you can open a new topic here and see if someone else who is good in that field can help:

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