Regular blue error screen upon reboot, causing reboot...

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Regular blue error screen upon reboot, causing reboot...

Post by Griff on Fri 10 Jul 2009, 6:10 pm

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Hi there, I've just formatted my machine and put Windows XP on it. I've also installed SP3.

The problem I'm having is a delayed reboot when my machine is starting up. During the boot I get a quick flash of the dreaded blue screen of death, and then the system restarts. Upon loading up again I am given the choice to booting up in Normal mode, Safe Mode, and a couple other options. Often trying the Normal mode again is fine and I get into Windows no problem. Sometimes it does the blue screen again, and back to the boot options.

I've had this problem for a long time, usually it only occurs after I've formatted my system and reinstalled Windows. My copy of Windows is a special version I made myself using nLite Streamline so I could include SP2, but more importantly so I could include some Intel mobo drivers. The reason for this is my stupid Intel mobo came with a floppy disk with special drivers for use with SATA HDDs, which I have. Yet the mobo doesn't have IDE sockets, so when I first built this machine I was at odds to how I was meant to get this working (without going out and buying an external USB floppy disk drive - which I refused to do out of principal).

Anyways, I suspect this is coming back to haunt me, so to speak, and I would like to know if there is anything I can do about it. Hopefully without formatting again since I have JUST got everything back installed.

Griff

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Tue 06 Oct 2009, 7:38 pm

Just quickly, I've told MSN not to auto start, but because I use Outlook Express, it opens in my system tray when I launch Outlook. Very annoying. I can deal with it while we sort out the larger problem though.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Tue 06 Oct 2009, 10:31 pm

Another quick update. Mbam scan done, I'm all good and clean.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Wed 07 Oct 2009, 5:35 am

Griff:

Ok, let's do a few things. If u aren't runnin raid on that system, which I believe u said u weren't, then I need for u to comb your bios *in depth* & disable anything having to do w/raid. U should study your mobo manual, but, in a situation like that, then I believe the text mode drivers are no longer required should u need to install windows again. Given that disk error, I wonder if your machine thinks it has a raid array, even though it doesn't.

Removal of messenger takes place under control panel > add/remove programs > windows components. Messenger can be disabled in outlook express by going to tools > options & unchecking the option to automatically logon to windows messenger as found in the general tab.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Wed 07 Oct 2009, 8:32 pm

Hi again... I'm making those WinAmp changes you suggested now... I had to re-install WinAmp, for some reason it was crashing when I tried to launch it. I should have told you also, it did this last time I re-installed Windows and put WinAmp back on...

I'm only playing music from my C drive now, but I've still had three freezes tonight! The first was around 7:15pm, and I've updated and uploaded the App and Sys log files right after that first one. Here's links to the new TXT files:

App Log

Sys Log

How can I ensure I don't have Raid? I'm not 100% sure, but I'm 90% sure. I'm not all that well knowledgeable with Raid...

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Thu 08 Oct 2009, 3:19 am

Griff, let's just say this--if you've only got 1 hard drive inside that computer, & u don't have that computer networked up to others where you're backing up data over the network, u don't have raid. From the description of your setup, that clearly seems to be the case. Let me look at these logs. Have u reset the option in control panel so that xp doesn't restart automatically on errors? Perhaps u could get a copy of the message when it freezes?

To do that, go to control panel > system, click the advanced tab, click the startup & recovery settings button, & uncheck the box that says on system failure, automatically restart.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Thu 08 Oct 2009, 4:46 am

Griff:

We're still getting a disk0\d error, e.g., the puter thinks there are 2 partitions on that drive. U sure u don't have a hȋdden 1 like a recovery disk?

On examining the timelines further, however, it does appear that the disk errors & the winamp application errors do *not* coincide. The winamp errors are occurring in module nde.dll, which is evidently the winamp media library database. Information on a fix found here:


It would also appear, Griff, that u are runnin some kind of bit torrent client while in process of playing winamp, & you're getting TCPIP/IP connection limitation errors. Were I u, I would disable your torrent client while playing your music. It actually looks like perhaps it's coming up on startup, & I would definitively prevent that, if I were u.

I am still curious about that d: partition. What drive letter is your cd drive? Are u runnin any kind of virtual machine or somethin?

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Thu 08 Oct 2009, 5:27 pm

Hey again. Here's the drives I have on my machine...

C (HELL): my primary HDD
E: my DVD Burner
S: my 2GB USB key
W: my 1TB external HDD

No virtual machine as far as I know! I'm not sure why my DVD is E and not D. Lately I've left the USB floppy disk drive plugged in, which was A drive, but to keep things simple I've left it unplugged the last few days.

I'm not sure about the hȋdden partition, how can I be sure? When I formatted this thing last, during the Windows installation I ensured I deleted all the partitions on C drive, created a new one, and then installed Windows on it.

Vuze is the Bitorrent program I use. I'll stay clear of using that for a while now. I didn't know it was auto-starting! Can I give you a screen shot of my msconfig > Startup list so you can tell me if anything in there is not as it ought to be?

I think you forgot to paste a link to a fix for the WinAmp error...

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Fri 09 Oct 2009, 4:03 am

Griff:

Well, crudball! The url is:


Sorry--as per a friend: multitasking v. multi-task-ing 1. Doing several things badly all at the same time. Lol.

I'd happily check out your computer startup for u. However, Griff, since it usually isn't an issue I don't mention it, but now it is. I'm completely blind now, & the program that talks to me & tells me what's onscreen doesn't interpret screenshots as they're graphical & my screenreader only reads text. Obviously as a graphics designer u understand well the difference. However, if you'd go to
www.trendmicro.com
download a program called hijackthis, install it up, & then choose the option to scan & save a logfile & send it to knowledgeable folks, I'd be glad to check it out & offer suggestions. I sincerely apologize for having to ask u to accommodate my eyesight difficulties. It's a quick download & install, though, so hopefully it won't take too much of your time. The benefit is that it'll actually provide me w/more information than would MSConfig.

Let's do 1 last thing to check out this apparent d: partition:
1) Go to control panel > administrative tools > computer management > storage > disk manager. What are u seeing re: that d: partition?

Again, sorry to have to ask u to accommodate my eyesight problem. I hope it won't be too much inconvenience. Thanks for your time, patience, & understanding.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Fri 09 Oct 2009, 4:05 am

Griff, for whatever reason, looks like the url is being stripped by the forum. So, I'm thinkin now it wasn't me after all. I'll try pm-ing u w/it & see if that flies. Sorry. Hmm. I thought I recalled posting links to other folks & they worked fine. Weird. Just in case, it's:
http://forums.winamp.com/showthread.php?postid=1977086#post1977086

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Fri 09 Oct 2009, 4:07 am

Ok, so it didn't like my angle brackets at the beginning & end. Totally bizzarre! I won't pm u after all. AARRGG!

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Fri 09 Oct 2009, 5:02 pm

Hi again. Oh, I'm sorry to hear about your blindness. But don't feel it has in any way gotten in the way of us solving this evil computer problem! I already have Hijackthis downloaded somewhere, and I have used it before, so I will get that running in just a moment and post the results.

Ok, in Disk Manager I'm only seeing three disks:

C drive (HELL), W (1TB HDD) and E (DVD drive). I don't have my USB key in at the moment. So this is odd!

Thanks for the WinAmp info, I will sus that out ASAP.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Fri 09 Oct 2009, 5:41 pm

Hi again.

Here's my HiJackThis Log.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Sat 10 Oct 2009, 2:23 am

Griff, your USB drive showing up although not connected is really not odd at all. These "fantom drives" tend to happen when legacy USB is enabled in bios as it allows the drives to become active b4 the OS starts.

What I think I'd like to see u do is to go back to disk manager, highlight your dvd drive, click the actions menu, then all tasks, then change drive letters & paths, & assign it to drive d:. Then we can see if those disk errors on disk0\d continue. If not, then for whatever reason the computer was trying to access something it thought was there but which really wasn't, thus creating the error. If we now get disk errors on disk0\c, then we really do have to consider hard drive or mobo controller problems. I rather suspect the latter is not the case but we still have to consider the possibility that a hard drive failure or controller problem could be causing your freezes. But since the disk errors in the system log seemed not to coincide w/the winamp errors, my suspicion is that changing the drive letter of your dvd will eliminate them.

So, let's have u fix your winamp database & change your dvd drive to d: & see how we go.

I do suggest also that u consider looking at your motherboard manual, or even calling their tech support to find out whether text-based drives are really needed. I used them when building hubby's computer the 1st time, but when it crashed, I called EVGA tech support, & they assured me they weren't needed unless raid was enabled in bios, &, indeed, the machine seems to be far more stable now w/o them. So this is really something worth considering, though another repartition/reformat/reinstall cycle is very likely somethin u would prefer to live without right now. Still, if it provides more stability, then it truly might be worth the hassle to configure the machine correctly. If u do decide that is the way to go, & your mobo does indeed not require text-based drivers unless u have raid enabled, then u might do well to turn off legacy USB in bios, reinstall windows so that drive letters are assigned correctly, then go back & re-enable legacy USB in bios once windows is back up.

Lastly, I have a motto, it's bbb, which stands for being blind bites, or, according to my preacher husband, being blind's a b-word (the pastoral version). But I get along ok, & there are a lot of folks far worse off, so I don't complain. It does irritate me when it inconveniences some1, like w/your situation, but most folks like yourself are really nice about it & accommodate those generally small things I ask for very willingly, of which I'm very appreciative. Computers have expanded the horizons of all disabled people significantly, allowing us to do things like read independently, control the household environment for those who are parallyzed, & can literally speak for those who cannot, thus allowing the disabled to do things that were impossible before their advent. & being blind doesn't really prevent me from helping folks on this forum, except for those small changes I have to sometimes ask folks to make to accommodate it.

I'll post regarding your hjt log when I see it.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sat 10 Oct 2009, 1:12 pm

abletec wrote:Griff, your USB drive showing up although not connected is really not odd at all. These "fantom drives" tend to happen when legacy USB is enabled in bios as it allows the drives to become active b4 the OS starts.

Oh sorry, I meant to say I simply didn't have my USB key plugged in last time, so the drives showing up were correct.

Ok, I've changed my DVD drive to D. I wonder how long it had been on E for, because I hadn't noticed that until you picked up on it. I normally reserve D for my DVD drive.

I'm still in the process of figureing out the WinAmp settings, there's a lot to go through!

Did you see the HJT log in my last post?

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Sun 11 Oct 2009, 2:15 am

Griff, that post went thru? When I sent it, I got this screen in what appeared to be French that, from what I could translate, indicated that the site was undergoing maintenance. So I thought it ate it. & I was really busy w/some stuff yesterday & hadn't had the time to rewrite. Am I ever glad I didn't have to, cuz obviously it was a long 1.

I did not see the hjt log. Let me look again. Probably what happened was that when I thought it ate my post I just left in frustration. Now I'm selecting & copying text in case that happens again. Actually it happened 2 mornings in a row & I should have done that yesterday b4 I sent, but, no--why would I be intelligent about it? Lol.

Now let me go see if I can't find that hjt log.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Sun 11 Oct 2009, 3:05 am

Griff, I now looked at that hjt log. Again, if u wanna uninstall windows messenger, u can do so under control panel > add/remove programs > windows components. Other than that, there's nothing that jumps out at me.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Wed 14 Oct 2009, 1:14 am

Hey again. Sorry for the delay in replying...

Ok, I have a bit of good news... I haven't had a system freeze for a few days. I don't know what I've done or if the computer just decided to be nice (heh!). I am also hesitant to even post this as knowing my luck it could freeze up in the middle of typing this!

I uninstalled Windows and MSN Messenger. Thanks for that tip! Maybe that did it?

I bumped up the buffering in WinAmp as much as possible.

I also altered some settings in Vuze, my Bitorrent client, but I only did that yesterday... And the things I changed were only related to download and upload speeds and interface behaviours.

I also had my 1TB external HDD unplugged from the computer for a couple days, but was still getting freezes without it plugged in. But is it possible by having that external HDD plugged into the computer during the format and subsequent Windows installation process my computer thought it was more than just an external drive? Could this explain the "disk0\d" stuff?

Anyways, the original blue error screen (of death) problem that this thread originally started out as has gone (and I haven't seen that in a long, long time). So fingers crossed the freezing has also gone away.

I plan to get a new internal HDD to store my media files (music and movies) and use the 1TB external for purely backing up my stuff.

Hopefully this will be the last post you hear from me! Many, many thanks for your help!

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Wed 14 Oct 2009, 4:39 am

Griff, yeah, I think that having the external hdd plugged in when u installed Windows made it think u had 2 drives. The rule of thumb is unplug *everything* b4 doing a repartition/reformat/reinstall. I would check your mobo manual &/or their tech support to see if indeed text mode drivers are necessary if u ever have to do a reinstall again. If not, you'd be better off w/o the suckers.

I am glad to have helped u. It has indeed been my pleasure, but please don't hesitate to post again should the need arise. Who knows--u might even get me again. I do believe we worked out some configuration problems in addition to the winamp freezes. I think your machine should probably run as smooth as any windows box can now. Always that caveat.

Many blessings & much success.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Wed 14 Oct 2009, 11:21 am

I spoke too soon. :*(

I just had a freeze now. Maybe I need to re-install Windows with the external HDD unplugged...

I'll climb up into the attic soon and look for my mobo manual soon too...

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Wed 14 Oct 2009, 11:23 am

U didn't include the logs. Dad gum it! I was hopin' this would resolve.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Wed 14 Oct 2009, 11:28 am

It just did it again! Ok, next time, I will re log this damn thing...

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sat 17 Oct 2009, 12:47 pm

Back again. Ok, I'm certain now that the problem is the external HDD. Well, maybe that has been the catalyst to the mobo or something, but anyways... I have had the external HDD unplugged for a few days again, and only plugging it in breifly when I needed to back some files up to it. I haven't have any freezes since the last one I mentioned in my last post on Oct 14th.

I really can't be bothered doing another Windows install so I am going to leave the external HDD unplugged until I need to use it, and then when I am finished using it, unplug it again.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sat 17 Oct 2009, 8:10 pm

I spoke too soon! Again! Ok, the problem might be my USB drivers. The external HDD connects to the computer via USB, and recently (today) the computer froze up twice on separate occassions when I had my 2GB USB key drive in, and again when I tried to charge up my Mum's new iPod shuffle. I'm going to look for new Intel mobo / USB drivers...

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sun 18 Oct 2009, 12:47 am

VERY bad news: I think my external 1TB HDD just got fried. I was plugging it back in after using it on another computer, and it was plugged into the power socket, but not to the computer yet. I had the USB plug in my hand, ready to put it into the back of the computer, and the USB plug touched the metal case of my tower, I heard a loud click, and now the HDD won't light up, and my computer doesn't detect it.

I'm going to test it on another computer in the morning as it's quite late here now and I should get some sleep. I'm not worried about getting a refund on this thing as it's less than a year old and under warranty, BUT I have lost all my movies and nearly all my music. That is, if it is indeed fried.

Stupid thing is, this house has a safety switch AND my whole system (including the power plug of the external HDD) is plugged into a safety switch power board. Maybe that made the loud click. I'll be looking into this tomorrow morning.

Exasperation = me.

Maybe I need to move to a tropical island and never use technology again.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Sun 18 Oct 2009, 2:00 am

Griff, that's probably the way it should be anyway--certainly the way I run my machine. Don't forget to use the "safely remove hardware" wizard when disconnecting that external drive.

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Re: Regular blue error screen upon reboot, causing reboot...

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