Regular blue error screen upon reboot, causing reboot...

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Regular blue error screen upon reboot, causing reboot...

Post by Griff on Fri 10 Jul 2009, 6:10 pm

Hi there, I've just formatted my machine and put Windows XP on it. I've also installed SP3.

The problem I'm having is a delayed reboot when my machine is starting up. During the boot I get a quick flash of the dreaded blue screen of death, and then the system restarts. Upon loading up again I am given the choice to booting up in Normal mode, Safe Mode, and a couple other options. Often trying the Normal mode again is fine and I get into Windows no problem. Sometimes it does the blue screen again, and back to the boot options.

I've had this problem for a long time, usually it only occurs after I've formatted my system and reinstalled Windows. My copy of Windows is a special version I made myself using nLite Streamline so I could include SP2, but more importantly so I could include some Intel mobo drivers. The reason for this is my stupid Intel mobo came with a floppy disk with special drivers for use with SATA HDDs, which I have. Yet the mobo doesn't have IDE sockets, so when I first built this machine I was at odds to how I was meant to get this working (without going out and buying an external USB floppy disk drive - which I refused to do out of principal).

Anyways, I suspect this is coming back to haunt me, so to speak, and I would like to know if there is anything I can do about it. Hopefully without formatting again since I have JUST got everything back installed.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sun 12 Jul 2009, 5:30 pm

Hello? Anyone?

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Doctor Inferno on Sun 12 Jul 2009, 8:20 pm

Hello,

To better troubleshoot this problem, I need to have the error code of the blue screen. It usually appears at the lower area of the screen and appears as 0x00000010.


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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sun 12 Jul 2009, 8:57 pm

Ok, it'll be tricky to get as it appears in the blink of an eye, but next time I see it I will try ti hit Pause / Break on my keyboard and get the number.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by mariealabama on Mon 13 Jul 2009, 1:15 pm

Non-tech related advice on how to get him the error code: Get your digital camera and record it as it boots and then watch it in slow motion on your computer. I completely understand not wanting to reformat; I will do almost anything to avoid it.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Fri 24 Jul 2009, 8:24 pm

Hi there, I am back! Sorry for the long delay.

I have finally captured the blue screen with a digital camera. Which part / line of code of it do I need to re-type on here? The quality isn't too great so I might have to do it again. *groan*

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Doctor Inferno on Sat 25 Jul 2009, 1:15 am

Hello,

We need the code which looks like 0x00000008E.


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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sat 25 Jul 2009, 10:57 am

Ok cool... It looks like this:

"0x00000001 (0x00000003, 0x00000002, 0x00000001, 0xB702F71A)"

Like I said before, it's a lil hard to read, so I hope that's right... The "B" might be an "8"

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Tue 28 Jul 2009, 7:00 pm

Hi again guys, has those codes provided any insight to my problem?

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Tue 28 Jul 2009, 8:42 pm

Oh also, in addition to the failed boot and blue screen error, I am getting frequent freezes. It happens in the middle of doing nothing and when I am doing stuff (playing games, listening to music, etc).

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Doctor Inferno on Tue 28 Jul 2009, 8:44 pm

Hello,

It seems tha your Windows is corrupted. Do you have your XP Cd to do a repair?


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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Tue 28 Jul 2009, 9:17 pm

Oh damn!

Yeah I do have the Windows XP CD, I think I have tried this before, but I will try again and report back...

I am thinking I will bite the bullet and buy an external USB floppy disk drive (see my first post for why). And then install a normal Windows XP and then use the Intel floppy disk for the RAID / SATA drivers.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Tue 04 Aug 2009, 8:36 pm

Hi again, ok, I went to try the Windows Recovery Console, but I got as far as the command prompt, and had no idea what to do. I recall back to using DOS and typed "dir" and I got a list of files, but I wasn't sure what else I could / should do...

Can someone tell me?

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Doctor Inferno on Tue 04 Aug 2009, 9:23 pm

Hello,

Type in chkdsk /r


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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Tue 04 Aug 2009, 9:54 pm

Danke!

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Re: Regular blue error screen upon reboot, causing reboot...

Post by ViKtory on Tue 04 Aug 2009, 10:27 pm

well,really hard for me to understand....try uninstalling some softwares from your PC...

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Wed 05 Aug 2009, 7:28 am

I've run chkdsk and so far everything is looking good... I will post again with more news ASAP if / when I see or encounter more errors / freezes.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sat 08 Aug 2009, 1:38 pm

Hi again.

After running chkdsk, I had a good run of no blue screens, but then I had one. I ran chkdsk again, and have since had no blue screens, but I am still getting frequent system freezes. I'm not sure if this is related the the blue screens, but it's a problem I will do nearly anything to get fixed. Any suggestions?

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Doctor Inferno on Sat 08 Aug 2009, 1:51 pm

What are the security softwares you have installed? You can try to use Start >> run >> msconfig and remove the start up items one by one and see if one of them causes the problem.


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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Sat 08 Aug 2009, 2:13 pm

I have Spybot and AVG only.

Hmmm, bummer, that's tedious, but I guess it has to be done! Thanks for the advice...

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Thu 13 Aug 2009, 1:41 pm

Griff:

Let's try this:
1) Go into control panel, either by clicking start > control panel or start > settings >control panel;
2) Click administrative tools, then event viewer;
3) Click the view menu & uncheck information;
4) Highlight the applications log, right click, choose save as, call it griffs event log.txt, & post to this topic. Hopefully it won't be too long.

If it is, u can just highlight any errors u see, click the copy button, & paste them into notepad or something similar, then select the text & paste it into a reply.

If you're not seeing any errors in the applications log, highlight the system log & follow the same instructions as above.

Another thing u can do is go to control panel, click system, click the advanced tab, click performance, click startup & recovery, & uncheck the box to restart on system failure. This might give u a chance to read the error screen & determine what is causing the problem.

I know this is kinda tedious & I apologize for that, but I'm trying to see if we can't get some sense of what the errors you're experiencing are.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Thu 13 Aug 2009, 8:19 pm

Oh cool, I never knew about this section in Control Panel...

No need to apologise for the tediousness, I'm very appreciative of any help.

Ok, the log was quite big, so here are the errors (there were also warnings, but I haven't posted them):

12/08/2009 6:54:28 PM Application Error Error (100) 1000 N/A HELL Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

12/08/2009 6:54:20 PM Application Error Error None 1000 N/A HELL Faulting application explorer.exe, version 6.0.2900.5512, faulting module comctl32.dll, version 6.0.2900.5512, fault address 0x000048d6.

9/08/2009 8:41:44 PM Application Error Error None 1000 N/A HELL Faulting application coolpro2.exe, version 2.1.3097.0, faulting module coolpro2.exe, version 2.1.3097.0, fault address 0x00088c08.

9/08/2009 8:36:43 PM Application Error Error None 1000 N/A HELL Faulting application coolpro2.exe, version 2.1.3097.0, faulting module coolpro2.exe, version 2.1.3097.0, fault address 0x00088c08.

9/08/2009 8:36:03 PM Application Error Error None 1000 N/A HELL Faulting application coolpro2.exe, version 2.1.3097.0, faulting module coolpro2.exe, version 2.1.3097.0, fault address 0x00088c08.

9/08/2009 7:08:04 PM gusvc Information None 0 N/A HELL The description for Event ID ( 0 ) in Source ( gusvc ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service stopped.

9/08/2009 3:26:59 PM RichVideo Information None 0 N/A HELL The description for Event ID ( 0 ) in Source ( RichVideo ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.

9/08/2009 3:26:59 PM LightScribeService Information None 4 N/A HELL The LightScribe Service started successfully.

9/08/2009 3:26:56 PM gusvc Information None 0 N/A HELL The description for Event ID ( 0 ) in Source ( gusvc ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.

9/08/2009 3:26:56 PM gupdate1ca1684d581d8d2 Information None 0 N/A HELL The description for Event ID ( 0 ) in Source ( gupdate1ca1684d581d8d2 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.

9/08/2009 2:49:08 PM Google Update Error None 20 HELL\David HELL The description for Event ID ( 20 ) in Source ( Google Update ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0.

8/08/2009 6:45:01 PM Application Hang Error (101) 1002 N/A HELL Hanging application MirrorsEdge.exe, version 1.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

8/08/2009 12:54:57 PM Application Error Error None 1000 N/A HELL Faulting application winamp.exe, version 5.5.5.2419, faulting module pmp_p4s.dll, version 0.0.0.0, fault address 0x000037c5.

2/08/2009 6:18:33 PM Application Hang Error (101) 1002 N/A HELL Hanging application DVD Shrink 3.2.exe, version 3.2.0.15, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

31/07/2009 7:55:30 PM Winlogon Information None 1002 N/A HELL The shell stopped unexpectedly and Explorer.exe was restarted.

31/07/2009 7:55:17 PM Application Error Error (100) 1000 N/A HELL Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

25/07/2009 2:42:59 PM Application Hang Error (101) 1002 N/A HELL Hanging application MediaMonkey.exe, version 3.0.6.1190, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

25/07/2009 2:05:28 PM Application Error Error None 1000 N/A HELL Faulting application nero.exe, version 7.5.13.1, faulting module mpeg2dmx.ax, version 2.0.84.30429, fault address 0x0000dff3.

25/07/2009 2:04:51 PM Application Error Error None 1000 N/A HELL Faulting application nero.exe, version 7.5.13.1, faulting module mpeg2dmx.ax, version 2.0.84.30429, fault address 0x0000dff3.

Let me know if you need the warning logs posted.

Griff

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Re: Regular blue error screen upon reboot, causing reboot...

Post by abletec on Fri 14 Aug 2009, 1:57 am

Griff:

U r definitely getting a lot of errors, but no 1 app seems to be predominating.

Let's try this:
1) Click start, then run, & type explorer.exe in the box;
2) highlight your c drive, then right-click it;
3) Choose properties from the popup menu that appears;
4) Click the tools tab, then click check volume for errors;
5) Check both boxes, e.g., fix file errors & attempt to recover bad sectors;
6) Click start.

You'll get a warning that windows can't do it now, & it'll ask if u wanna do it when windows restarts. Tell it yes, restart windows, then go to work or go to bed or go out for the evening--anything but try to use the machine.

After you're done doing that, defrag the drive by following the instructions above, but instead of clicking "check the drive for errors", click "defragment now". Disconnecting your machine from the internet by unplugging your lan connection &/or turning off/disabling your wireless & then suspending your antivirus might make it go faster. Be certain, however, to re-enable your antivirus prior to reconnecting your machine to the network. Again, my advice is to do something other than use your machine, as any disk writes will slow the process considerably.

Thank you for your cooperation w/my requests for information. I hate to just go plunging in until I have at least some idea of what might be occurring. I guess it's my training as a doctor, but I definitively like to diagnose b4 treating if I can. Again, thank u.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Mon 17 Aug 2009, 7:21 pm

Hi again Abletec,

Thanks for the advice, and sorry for the lack of response. I will be doing these Error and Defrag scans tonight.

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Re: Regular blue error screen upon reboot, causing reboot...

Post by Griff on Wed 19 Aug 2009, 9:23 pm

A quick update... I've run the error check scan on my C drive (not my 1TB external drive yet though) and I've also run Defrag on C drive. I'm still getting the blue screen and random system freezes. I have a log file of this, should I post it?

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Re: Regular blue error screen upon reboot, causing reboot...

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