Antivirus System Pro Alert- DESPERATE HELP NEEDED PLEASE

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Re: Antivirus System Pro Alert- DESPERATE HELP NEEDED PLEASE

Post by preveli on Thu Jul 09, 2009 7:38 am

I have no idea what all this means!! However what do I do now?

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Re: Antivirus System Pro Alert- DESPERATE HELP NEEDED PLEASE

Post by Belahzur on Thu Jul 09, 2009 1:43 pm

Hello.
Don't worry, Combofix does a very deep scan and shows us a lot of information we need to help diagnose and remove your problm. The log looks fine, just need to delete a service.

Go to Start > Run. In the run box, copy and paste in:

sc delete junppfxucntu

Hit enter.
How is the machine running now?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Antivirus System Pro Alert- DESPERATE HELP NEEDED PLEASE

Post by preveli on Thu Jul 09, 2009 2:48 pm

Oh My God!!! Fab I'm typing this from my computer!! You lot are brilliant!!! FAB FAB FAB!!

Thank you so much - haven't checked anything else yet but the "thing" is gone and the internet is working.

Just one thing would you recommend I change my browser to try and help prevent this happening again? Or is there anything else I should try and do to prevent this?

Many Many thanks.

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Re: Antivirus System Pro Alert- DESPERATE HELP NEEDED PLEASE

Post by Origin on Thu Jul 09, 2009 5:22 pm

Glad we could help Smile

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


While my help is always free, please consider donating to keep this site alive: [You must be registered and logged in to see this link.]

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Re: Antivirus System Pro Alert- DESPERATE HELP NEEDED PLEASE

Post by preveli on Thu Jul 09, 2009 7:49 pm

Thank you for your help, still confused and worried as to how it got there in the first place. I have Netprotect plus care of McAfee with firewall, antivirus etc all regularly updated, scans run every friday. My Windows is set automatic updates. I also have Spyware Terminator (Real-Time Shield enabled) running??!!

Anyhow I will double check your recommendations above and go have a look at Firefox.

Many congratulations to your website and everything it provides and all your hard work and help it is very much appreciated.

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