Unresponsive Computer

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Unresponsive Computer

Post by boygal on 6th July 2009, 3:31 am

Hello,

I was surfing the web the other day when firefox suddenly froze. I tried to end the program and it didn't work so I shut down the computer and rebooted. Now any time I try to open an internet browser (internet explorer or firefox) it loads the home page and then becomes unresponsive. The window also will not close even when I go into task manager and click end task. When I try to open any of the larger files on the computer (windows media player, McAfee) they won't open. However smaller files like paint/calculator/notepad open and function fine. System restore doesn't work as well. It will go through the whole process and reboot the computer but after windows loads the restore window pops up and says the restore couldn't be completed and that nothing has been changed. I downloaded Malwarebytes Anti-malware program which found a few things and deleted them but when I rebooted the unresponsiveness was still there. The only way I can get the computer to be at all functional is by starting it in debugging mode which is how I am posting this. I am posting the Hijack This log file below. Any help would be great!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:15:54 PM, on 7/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Dave\Desktop\winlogon.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = [You must be registered and logged in to see this link.]
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1
O4 - Startup: PictureProject In Touch.lnk = C:\Program Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: [You must be registered and logged in to see this link.]
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - [You must be registered and logged in to see this link.]
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~4\GOEC62~1.DLL
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SonicWall VPN Client Service (RampartSvc) - SonicWALL, Inc. - C:\Program Files\SonicWALL\SonicWALL Global VPN Client\RampartSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

--
End of file - 10472 bytes

boygal
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Re: Unresponsive Computer

Post by Belahzur on 6th July 2009, 2:15 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Unresponsive Computer

Post by boygal on 7th July 2009, 1:12 am

Hello,

I've deleted the files in the Hijack This list and run the MBAM scan. I'll post the log below. When MBAM rebooted the computer into the normal running mode, the big programs were still saying they were unresponsive after partially loading. However when I opened Task Manager I noticed that the unresponsive firefox window I had opened was listed in the Applications tab twice (kind of like it listed that two unresponsive windows were open when there was only one window open). I also noticed that when trying to shut down in the normal mode it always pops up that the application AUSUpdateWTitle is unresponsive. Thanks for all your help so far and I hope the two things I observed were helpful!

Malwarebytes' Anti-Malware 1.38
Database version: 2378
Windows 5.1.2600 Service Pack 3

7/6/2009 8:44:33 PM
mbam-log-2009-07-06 (20-44-33).txt

Scan type: Quick Scan
Objects scanned: 116399
Time elapsed: 37 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Dave\Desktop\winlogon.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

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Re: Unresponsive Computer

Post by Belahzur on 7th July 2009, 1:46 pm

Hello.
The item MBAM picked up is a false positive. Please update your database.

Database version: 2378

Newest database right now is 2385


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Re: Unresponsive Computer

Post by boygal on 7th July 2009, 10:58 pm

I updated the MBAM database and ran another scan just now and nothing came up. I'll post the log below. Is there anything else I can do about the unresponsiveness? I really don't want to have to say goodbye to this computer!

Malwarebytes' Anti-Malware 1.38
Database version: 2388
Windows 5.1.2600 Service Pack 3

7/7/2009 6:52:07 PM
mbam-log-2009-07-07 (18-52-07).txt

Scan type: Quick Scan
Objects scanned: 116119
Time elapsed: 27 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: Unresponsive Computer

Post by Belahzur on 7th July 2009, 11:31 pm

Hello.
I wanted an MBAM scan because the items in Hijack This gave me enough reason to, because one of your IE settings was set an an adware website and had removed, but I wanted to see if MBAM found anything.

Lets see if this helps deal with the slowness, should at least take some weight off.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
    O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
    O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1
    O4 - Startup: PictureProject In Touch.lnk = C:\Program Files\Nikon\PictureProject In Touch\PictureProjectInTouch.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe


  • Press "Fix Checked"
  • Close Hijack This.

Reboot normally.
Let me know how the performance feels now, any better?


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Re: Unresponsive Computer

Post by boygal on 8th July 2009, 12:09 am

I just tried to open firefox again and it loaded the page except for some of the ads and then froze again. =[ And the task manager still says that there are two firefox windows open when there is only one. Is there anything else I can do to fix it?

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Re: Unresponsive Computer

Post by Belahzur on 8th July 2009, 12:14 am

What version of Firefox have you got installed?
To find: Go to the help menu > About Mozilla Firefox

It will show the version number under the big orange word that says Mozilla.


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Re: Unresponsive Computer

Post by boygal on 8th July 2009, 12:19 am

It says version 3.0.11. Is there some weird thing that would cause firefox to only work in debugging mode? Well actually most things on the computer will only work in debugging mode so I guess that's a stupid question. Haha.

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Re: Unresponsive Computer

Post by Belahzur on 8th July 2009, 12:45 am

3.0.11 is old now.
Go back into the help menu again, this time, select "Check for updates..."

Firefox will alert you of version 3.5 update and will want you to download it, so do so, allow it to install 3.5.

See if this fixes the bug. Smile


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Re: Unresponsive Computer

Post by boygal on 8th July 2009, 1:13 am

I updated and rebooted and the same things happened - no big programs would load, the computer thinks there are two of the same thing open, etc. Its just so confusing because everything else about the computer like the time it takes to load and the responsiveness when clicking on the start bar are very fast. But the internet and media player will start and then freeze. I wish I could just turn debugging mode into normal mode because then I wouldn't have any problems!! Does it matter that the scans I'm running are being done from debugging mode? Because I don't think they would run in normal mode.

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Re: Unresponsive Computer

Post by boygal on 10th July 2009, 5:29 pm

Bump

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Re: Unresponsive Computer

Post by Belahzur on 10th July 2009, 5:39 pm

Try running them in normal mode anything, see what happens.


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Re: Unresponsive Computer

Post by boygal on 11th July 2009, 5:33 pm

I've tried to run the scans in normal boot mode, but it always becomes unresponsive and when you check task manager it says unresponsive and thinks two windows are open, or if you try windows media player it will become nonresponsive and task manager will say two media players are open and unresponsive. While the programs load and are still responding task manager will only show one window or program open, as soon as it becomes unresponsive it will say that there are two unresponsive programs etc. I can only use the computer in debugging mode. When im in normal mode most programs will become unresponsive before they even finish loading ie. internet explorer. I would appreciate anything else you can think of for me to try! Thanks for your help so far!!

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Re: Unresponsive Computer

Post by Belahzur on 11th July 2009, 5:41 pm

Hello.
May I suggest uninstalling Mcafee? that is probably the cause, see here:
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Uninstall mcafee, see what happens.


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Re: Unresponsive Computer

Post by boygal on 25th July 2009, 1:27 am

Hi! Sorry It took so long! I uninstalled McAfee and installed the free version of avast. And in normal boot mode It still won't completely load the home page and once it becomes unresponsive task manager thinks two windows are open of internet explorer. don't understand why things will work in debugging mode but not in normal mode! Its pretty frustrating!! Any other suggestions would be greatly appreciated! Thanks for all your help so far, hope you can help me resolve this problem.

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Re: Unresponsive Computer

Post by boygal on 28th July 2009, 12:52 pm

Bump

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Re: Unresponsive Computer

Post by Belahzur on 28th July 2009, 5:07 pm

Hello.
Hmm. Not sure what I can do here, I'll ask a colleague and see what he says.


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Re: Unresponsive Computer

Post by boygal on 28th July 2009, 6:53 pm

Thanks!! Any advice would be great! I'll take all the help I can get!

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Re: Unresponsive Computer

Post by Doctor Inferno on 30th July 2009, 1:38 pm

Hello,

There probably is something interrupting your connection. Do you have any firewall installed?


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Re: Unresponsive Computer

Post by boygal on 30th July 2009, 6:23 pm

Hello,

I've tried disabling any firewall I could find. Its still the same problems happening unfortunately. When I start the computer in normal mode and try to open the internet or any other large program (i.e windows media player) the program begins to load and then freezes up. And the task manager still thinks that there are two of the same unresponsive program open when there is only one. Any other thoughts?

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Re: Unresponsive Computer

Post by boygal on 30th July 2009, 6:33 pm

Hello,

I've tried disabling any firewall I could find. Its still the same problems happening unfortunately. When I start the computer in normal mode and try to open the internet or any other large program (i.e windows media player) the program begins to load and then freezes up. And the task manager still thinks that there are two of the same unresponsive program open when there is only one. Any other thoughts?

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Re: Unresponsive Computer

Post by Doctor Inferno on 31st July 2009, 6:57 am

Hello,

Can you try this one another browser such as Google Chrome or Opera? As for the unresponsive program, end it's process and restart it and see how it goes.


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Re: Unresponsive Computer

Post by boygal on 5th August 2009, 6:30 pm

Hi! It doesn't matter which browser I use, I've tried firefox, internet explorer and now google chrome. The computer in normal boot mode will start to open the browser, when its partially loaded the program becomes unresponsive and when you click on task manager it thinks two programs are open when there is only one open. But if you boot into debugging mode everything works fine no matter what browser I use. If you can figure out whats going on with this computer I would appreciate it!! Thanks

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Re: Unresponsive Computer

Post by Doctor Inferno on 7th August 2009, 3:33 pm

Hello,

Ok, let's try this. Start >> Run >> Msconfig >> Select Diagnostic startup and restart your computer. Try running the browsers again.


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Re: Unresponsive Computer

Post by boygal on 10th August 2009, 7:41 pm

Okay, thanks I'll try that! I hope it helps!!

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