can't get malwarebytes to run

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can't get malwarebytes to run

Post by PCT81 on Sun Jul 05, 2009 9:41 pm

My computer has been infected with the Anitvirus system PRO and I have downloaded the malwarebytes but it will not run. What do I do? I also keep getting kicked off while on the internet when trying to get help.

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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 2:23 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 2:35 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:34:23 AM, on 7/6/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - [You must be registered and logged in to see this link.] (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.fccj.edu
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {A4110378-789B-455F-AE86-3A1BFC402853} (ZPA_SHVL Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - [You must be registered and logged in to see this link.]
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [You must be registered and logged in to see this link.]
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 7886 bytes

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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 2:40 pm

Hello.

I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with HijackThis fixes. So please disable TeaTimer by doing the following:
1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts
You can reenable TeaTimer once your system is clean.

Please make sure Teatimer is disable before we do this, otherwise this fix will fail.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    Java(TM) 6 Update 3

Next,

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    R3 - URLSearchHook: (no name) - - (no file)


  • Press "Fix Checked"
  • Close Hijack This.

Next,

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV. (AVG8)
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 2:46 pm

A friend was helping me yesterday and I did the hijack thing and he told me which ones to click on and fix. I now don't get pop ups and I can get online but my search engines won't work. I type something in and it says done at the bottom but only gives me a blank page. Also, now I can't scroll, I have to use the scroll bar on the side of the page. I have redownloaded the malwarebytes' and it goes all the way through till the end with the page that has two places to check and I hit finish but then it does nothing. I have it saved to my desktop and I have tried to open it from there, as well, with no success.

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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 2:48 pm

It does nothing when I try to run spybot.

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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 2:50 pm

Still could be malware though, so follow my instructions and we'll see what the Combofix log says.


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 2:56 pm

I removed Java(TM) 6 update 3 but still can't get spybot to do anything.

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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 2:59 pm

Okay, forget the Spybot/Hijack This fix for now and follow my instructions for running Combofix.


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 3:15 pm

I downloaded from both links above and it gave me an error message. It never gave me the option to rename. The error message said can't rename to Combofix(1) (I think) but I never said to rename it that.

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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 3:51 pm

Did you follow my instructions and renamed it to Combo-Fix? BEFORE it was downloaded.


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 4:09 pm

ComboFix 09-07-05.04 - Penny 07/06/2009 11:55.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.658 [GMT -4:00]
Running from: c:\documents and settings\Penny\Desktop\Combo-Fix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\010112010146118114.dat
c:\windows\0101120101464849.dat
c:\windows\0101120101465749.dat
c:\windows\freddy49.exe
c:\windows\Installer\5085904.msp
c:\windows\ld12.exe
c:\windows\strt_1246751829.exe
c:\windows\strt_1246806780.exe
c:\windows\sysguard.exe
c:\windows\syssvc.exe
c:\windows\system32\bszip.dll
c:\windows\system32\drivers\UACnonfkudufqnhpmonu.sys
c:\windows\system32\iehelper.dll
c:\windows\system32\lsp.dll
c:\windows\system32\UACbbynvqyprsqaaoirr.dll
c:\windows\system32\UACdtteykfwcccwetiuo.dat
c:\windows\system32\uacinit.dll
c:\windows\system32\UACsedrmaudybrsayrhv.dll
c:\windows\system32\UACwdyprlnmrarstqmoe.dll
c:\windows\system32\UACyvxayvohmxbhotlpb.dll
c:\windows\system32\wbem\proquota.exe

c:\windows\system32\proquota.exe was missing
Restored copy from - c:\windows\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\proquota.exe

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_UACd.sys


((((((((((((((((((((((((( Files Created from 2009-06-06 to 2009-07-06 )))))))))))))))))))))))))))))))
.

2009-07-06 16:00 . 2008-04-14 00:12 50176 -c--a-w- c:\windows\system32\dllcache\proquota.exe
2009-07-06 16:00 . 2008-04-14 00:12 50176 ----a-w- c:\windows\system32\proquota.exe
2009-07-06 14:34 . 2009-07-06 14:34 -------- d-----w- c:\program files\Trend Micro
2009-07-06 01:15 . 2009-07-06 15:05 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-07-06 01:15 . 2009-07-06 15:04 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-07-06 00:24 . 2009-06-17 15:27 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-06 00:23 . 2009-07-06 00:23 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-07-06 00:23 . 2009-06-17 15:27 19096 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-07-05 22:16 . 2009-02-12 09:35 38208 ----a-w- c:\documents and settings\Penny\Application Data\Macromedia\Flash Player\[You must be registered and logged in to see this link.]
2009-07-05 22:16 . 2009-07-05 22:16 -------- d-----w- c:\program files\Common Files\Adobe AIR
2009-07-05 22:15 . 2009-07-05 22:15 86016 ----a-w- c:\documents and settings\All Users\Application Data\NOS\Adobe_Downloads\arh.exe
2009-07-05 22:15 . 2009-07-05 22:21 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS
2009-07-05 22:15 . 2009-07-05 22:21 -------- d-----w- c:\program files\NOS
2009-07-05 22:05 . 2009-07-05 22:05 1 ---h--w- c:\windows\bf23567.dat
2009-07-05 17:53 . 2009-07-06 13:52 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-06-11 23:48 . 2009-07-04 22:12 18186048 ----a-w- c:\documents and settings\All Users\Application Data\yahoo!\YUpdater\msgup900_2162_us_v2.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-06 14:58 . 2007-01-01 22:46 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-07-06 14:52 . 2006-09-25 20:21 -------- d-----w- c:\program files\Java
2009-07-05 18:15 . 2007-09-18 00:11 -------- d-----w- c:\program files\Thinkwell
2009-07-05 16:38 . 2008-10-19 16:21 -------- d-----w- c:\program files\SUPERAntiSpyware
2009-07-04 22:45 . 2009-03-19 03:49 117760 ----a-w- c:\documents and settings\Penny\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL
2009-07-04 22:36 . 2005-04-28 00:34 -------- d-----w- c:\documents and settings\Penny\Application Data\AdobeUM
2009-07-01 19:51 . 2008-10-19 16:19 327688 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-07-01 19:51 . 2008-10-19 16:19 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2009-07-01 19:51 . 2008-10-19 16:19 27784 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2009-06-30 23:56 . 2008-03-18 00:40 -------- d-----w- c:\documents and settings\Penny\Application Data\Move Networks
2009-06-09 23:07 . 2009-05-30 14:21 18184984 ----a-w- c:\documents and settings\All Users\Application Data\yahoo!\YUpdater\msgup900_2162_us.exe
2009-05-11 14:18 . 2008-10-19 16:19 108552 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-05-07 15:32 . 2008-04-14 12:00 345600 ----a-w- c:\windows\system32\localspl.dll
2009-04-29 04:56 . 2008-04-14 12:00 827392 ----a-w- c:\windows\system32\wininet.dll
2009-04-29 04:55 . 2008-04-14 12:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-04-17 12:26 . 2008-04-14 12:00 1847168 ----a-w- c:\windows\system32\win32k.sys
2009-04-15 14:51 . 2008-04-14 12:00 585216 ----a-w- c:\windows\system32\rpcrt4.dll
2006-04-24 03:52 . 2006-03-30 13:53 900 --sha-w- c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-07-01 1948440]
"MMTray"="c:\program files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [2004-09-14 131072]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-09-07 21:08 110592 ----a-w- c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-07-01 19:51 11952 ----a-w- c:\windows\system32\avgrsstx.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^QuickBooks Update Agent.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\QuickBooks Update Agent.lnk
backup=c:\windows\pss\QuickBooks Update Agent.lnkCommon Startup

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\StubInstaller.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [10/19/2008 12:19 PM 327688]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [10/19/2008 12:19 PM 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [10/19/2008 12:19 PM 906520]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [10/19/2008 12:19 PM 298776]
S0 cerc6;cerc6; [x]
S1 SASKUTIL;SASKUTIL;\??\c:\program files\SUPERAntiSpyware\SASKUTIL.sys --> c:\program files\SUPERAntiSpyware\SASKUTIL.sys [?]
S3 tj2knd5;Terayon Cable Modem (NDIS);c:\windows\system32\drivers\tj2knd5.sys [2/14/2006 5:00 PM 17616]
S3 tj2kunic;Terayon Cable Modem (WDM);c:\windows\system32\drivers\tj2kunic.sys [2/14/2006 4:57 PM 69680]
.
.
------- Supplementary Scan -------
.
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
mSearch Bar = [You must be registered and logged in to see this link.]
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
Trusted Zone: fccj.edu
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [You must be registered and logged in to see this link.]
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-07-06 12:02
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1028)
c:\program files\Intel\Wireless\Bin\LgNotify.dll

- - - - - - - > 'explorer.exe'(4088)
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Intel\Wireless\Bin\EvtEng.exe
c:\program files\Intel\Wireless\Bin\S24EvMon.exe
c:\program files\Intel\Wireless\Bin\WLKEEPER.exe
c:\program files\Intel\Wireless\Bin\ZCfgSvc.exe
c:\progra~1\Intel\Wireless\Bin\1XConfig.exe
c:\program files\Dell\NicConfigSvc\NicConfigSvc.exe
c:\program files\Intel\Wireless\Bin\RegSrvc.exe
c:\program files\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\program files\AVG\AVG8\avgcsrvx.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2009-07-06 12:06 - machine was rebooted
ComboFix-quarantined-files.txt 2009-07-06 16:06

Pre-Run: 59,870,277,632 bytes free
Post-Run: 60,076,064,768 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

166 --- E O F --- 2009-06-12 07:05

PCT81
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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 4:26 pm

Hello.

I see that you are running Limewire.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

If Limewire is not removed, then I won't help you.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

  • Limewire

Now open a new notepad file.
Input this into the notepad file:

File::
c:\windows\bf23567.dat

Registry::
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\StubInstaller.exe"=-

Driver::
cerc6

Save this as CFScript.txt, save it to your desktop also.
Then drag and drop CFScript.txt into combofix as seen below:


This will open combofix again, agree to it's terms and allow it to run.
It may want to reboot after it's done. (It will warn you if it wants to)
Post the resulting log back here.


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 4:46 pm

ComboFix 09-07-05.04 - Penny 07/06/2009 12:35.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.606 [GMT -4:00]
Running from: c:\documents and settings\Penny\Desktop\Combo-Fix.exe
Command switches used :: c:\documents and settings\Penny\Desktop\CFScript.txt
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
* Created a new restore point

FILE ::
"c:\windows\bf23567.dat"
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\bf23567.dat

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_cerc6


((((((((((((((((((((((((( Files Created from 2009-06-06 to 2009-07-06 )))))))))))))))))))))))))))))))
.

2009-07-06 16:00 . 2008-04-14 00:12 50176 -c--a-w- c:\windows\system32\dllcache\proquota.exe
2009-07-06 16:00 . 2008-04-14 00:12 50176 ----a-w- c:\windows\system32\proquota.exe
2009-07-06 14:34 . 2009-07-06 14:34 -------- d-----w- c:\program files\Trend Micro
2009-07-06 01:15 . 2009-07-06 15:05 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-07-06 01:15 . 2009-07-06 15:04 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-07-06 00:24 . 2009-06-17 15:27 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-06 00:23 . 2009-07-06 00:23 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-07-06 00:23 . 2009-06-17 15:27 19096 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-07-05 22:16 . 2009-02-12 09:35 38208 ----a-w- c:\documents and settings\Penny\Application Data\Macromedia\Flash Player\[You must be registered and logged in to see this link.]
2009-07-05 22:16 . 2009-07-05 22:16 -------- d-----w- c:\program files\Common Files\Adobe AIR
2009-07-05 22:15 . 2009-07-05 22:15 86016 ----a-w- c:\documents and settings\All Users\Application Data\NOS\Adobe_Downloads\arh.exe
2009-07-05 22:15 . 2009-07-05 22:21 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS
2009-07-05 22:15 . 2009-07-05 22:21 -------- d-----w- c:\program files\NOS
2009-07-05 17:53 . 2009-07-06 13:52 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-06-11 23:48 . 2009-07-04 22:12 18186048 ----a-w- c:\documents and settings\All Users\Application Data\yahoo!\YUpdater\msgup900_2162_us_v2.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-06 16:31 . 2006-09-25 20:19 -------- d-----w- c:\program files\LimeWire
2009-07-06 14:58 . 2007-01-01 22:46 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-07-06 14:52 . 2006-09-25 20:21 -------- d-----w- c:\program files\Java
2009-07-05 18:15 . 2007-09-18 00:11 -------- d-----w- c:\program files\Thinkwell
2009-07-05 16:38 . 2008-10-19 16:21 -------- d-----w- c:\program files\SUPERAntiSpyware
2009-07-04 22:45 . 2009-03-19 03:49 117760 ----a-w- c:\documents and settings\Penny\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL
2009-07-04 22:36 . 2005-04-28 00:34 -------- d-----w- c:\documents and settings\Penny\Application Data\AdobeUM
2009-07-01 19:51 . 2008-10-19 16:19 327688 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-07-01 19:51 . 2008-10-19 16:19 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2009-07-01 19:51 . 2008-10-19 16:19 27784 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2009-06-30 23:56 . 2008-03-18 00:40 -------- d-----w- c:\documents and settings\Penny\Application Data\Move Networks
2009-06-09 23:07 . 2009-05-30 14:21 18184984 ----a-w- c:\documents and settings\All Users\Application Data\yahoo!\YUpdater\msgup900_2162_us.exe
2009-05-11 14:18 . 2008-10-19 16:19 108552 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-05-07 15:32 . 2008-04-14 12:00 345600 ----a-w- c:\windows\system32\localspl.dll
2009-04-29 04:56 . 2008-04-14 12:00 827392 ----a-w- c:\windows\system32\wininet.dll
2009-04-29 04:55 . 2008-04-14 12:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-04-17 12:26 . 2008-04-14 12:00 1847168 ----a-w- c:\windows\system32\win32k.sys
2009-04-15 14:51 . 2008-04-14 12:00 585216 ----a-w- c:\windows\system32\rpcrt4.dll
2006-04-24 03:52 . 2006-03-30 13:53 900 --sha-w- c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-07-01 1948440]
"MMTray"="c:\program files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [2004-09-14 131072]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-09-07 21:08 110592 ----a-w- c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-07-01 19:51 11952 ----a-w- c:\windows\system32\avgrsstx.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^QuickBooks Update Agent.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\QuickBooks Update Agent.lnk
backup=c:\windows\pss\QuickBooks Update Agent.lnkCommon Startup

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [10/19/2008 12:19 PM 327688]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [10/19/2008 12:19 PM 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [10/19/2008 12:19 PM 906520]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [10/19/2008 12:19 PM 298776]
S1 SASKUTIL;SASKUTIL;\??\c:\program files\SUPERAntiSpyware\SASKUTIL.sys --> c:\program files\SUPERAntiSpyware\SASKUTIL.sys [?]
S3 tj2knd5;Terayon Cable Modem (NDIS);c:\windows\system32\drivers\tj2knd5.sys [2/14/2006 5:00 PM 17616]
S3 tj2kunic;Terayon Cable Modem (WDM);c:\windows\system32\drivers\tj2kunic.sys [2/14/2006 4:57 PM 69680]
.
.
------- Supplementary Scan -------
.
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
mSearch Bar = [You must be registered and logged in to see this link.]
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
Trusted Zone: fccj.edu
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [You must be registered and logged in to see this link.]
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-07-06 12:40
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1028)
c:\program files\Intel\Wireless\Bin\LgNotify.dll

- - - - - - - > 'explorer.exe'(728)
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Intel\Wireless\Bin\EvtEng.exe
c:\program files\Intel\Wireless\Bin\S24EvMon.exe
c:\program files\Intel\Wireless\Bin\WLKEEPER.exe
c:\program files\Intel\Wireless\Bin\ZCfgSvc.exe
c:\progra~1\Intel\Wireless\Bin\1XConfig.exe
c:\program files\Dell\NicConfigSvc\NicConfigSvc.exe
c:\program files\Intel\Wireless\Bin\RegSrvc.exe
c:\program files\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\program files\AVG\AVG8\avgcsrvx.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2009-07-06 12:44 - machine was rebooted
ComboFix-quarantined-files.txt 2009-07-06 16:44
ComboFix2.txt 2009-07-06 16:06

Pre-Run: 60,117,262,336 bytes free
Post-Run: 60,055,990,272 bytes free

139 --- E O F --- 2009-06-12 07:05

PCT81
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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 4:54 pm

Okay, that should do it. Try running MBAM now.


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 5:04 pm

That seems to have worked. Thank you so much.

My scroll still doesn't work. Would this have anything to do with the virus?

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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 5:51 pm

Scroll in Internet Explorer or Firefox?


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 6:09 pm

Internet Explorer

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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 6:14 pm

It also doesn't work in notepad and other documents.

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Re: can't get malwarebytes to run

Post by Belahzur on Mon Jul 06, 2009 6:17 pm

Hello.
Please delete this folder in bold:

c:\program files\LimeWire

Might be a bug in the mouse, have you tried a different mouse?


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Re: can't get malwarebytes to run

Post by PCT81 on Mon Jul 06, 2009 6:36 pm

I deleted the file but still doesn't work. I'm on a laptop, it is the touch pad that I'm using.

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