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I am hoping somebody can help. I have a virus (system security) that I cannot remove. I can no longer get online with my laptop or open any programs. I have followed the instructions on how to remove it with malwarebytes anti malware and it does not work, it is still there after I complete everything and restart the computer. Any help would be great.
- BelahzurSite Admin
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Please download the current version of HijackThis from HERE
- Double click and run the installer.
- It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
- After installing, you should get the user agreement, press accept and Hijack This will run.
- Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
Site Admin / Security Administrator
[Prework] - Please PM me if I fail to respond within 24hrs.
Well I ended up getting rid of the virus but now I have a new problem. When I had the virus I could not get online at all. No matter what. I could not even open any windows or anything. The virus is gone so I can open windows and what not but I cant get online now. I looked at my drivers and they are all messed up. The modem driver, network adapters, and sound, video, game controllers are all damaged. I do not know how to fix them......especially since I do not have the recovery disk and I cant go online with the comp. Any sugesstions?
The virus is probably still there, are you able to run HijackThis?
No cause I cant go online to download it.
My modem driver is messed up.
I see, are you able to download anything from another computer to transfer it to the infected one?
Yea I could do that...did not think of that. Would it work if I downloaded it to a external drive? And if I uninstalled the driver could I reinstall it without a disk? Sorry if its a dumb question, I am not that good with computers.
Yes you can, you can reinstall it without a disk if you have the driver itself. Please download HijackThis from your non infected computer and transfer it to the infected one.
Ok, I got back online....downloaded the program recommended. And anytime I open it instantly closes.
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