Pls. help. i can't open my MS Office

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Pls. help. i can't open my MS Office

Post by starf1sh on Fri Jun 26, 2009 1:58 am

Hi, I've read so many good reviews about this site. hope you could help me.

Every time i try to to open any of my MS Office (ex. MS Word, Outlook) and even the IDrive, an Install option keeps popping up. i think it cant find my installed MS Office apps and keeps trying to install it ("Installing..." kept showing when i try to open). i've already reinstalled IDrive but the same prompt still keeps popping up.

Oh, I've read the Read This Before.. i'm currently downloading the updated Adobe Reader and Java update.

Please help, i dont know if this is a virus or a glitch. I don't know if i should install MS Office again, but why does it affect IDrive? i'm getting kinda desperate because i really need MS Office. Thank you in advance.


here's my hijackthis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:41:37 PM, on 6/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\IDrive\IDriveE Service.exe
C:\Program Files\IDrive\IDriveWebM.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
D:\Volumouse\volumouse.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\D-Link AirPlus\WLANMON.exe
C:\Program Files\Loonies\Actual Booster\ActlBstr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: XBTP06568 - {311F9DE8-6126-4EEE-B15F-65CBB3B4F9F6} - C:\Program Files\AOL Security Toolbar\tbu123\AOL_security_toolbar.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: AOL Security Toolbar - {3BB63FD4-3C00-44D7-94A9-5DE211900DEF} - C:\Program Files\AOL Security Toolbar\tbu123\AOL_security_toolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O3 - Toolbar: SpeechExpert - {65A66125-D6FA-414A-83BA-29BD2D35DF83} - C:\PROGRA~1\SPEECH~1\Spiebar.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll (file missing)
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [$Volumouse$] "D:\Volumouse\volumouse.exe" /nodlg
O4 - HKCU\..\Run: [Update Service] C:\PROGRA~1\COMMON~1\TEKNUM~1\update.exe /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: D-Link AirPlus DWL-650+ Utility.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: Read current page with SpeechExpert - C:\Program Files\Speech Workshop\SpeechXP_Current.htm
O8 - Extra context menu item: Read selected with SpeechExpert - C:\Program Files\Speech Workshop\SpeechXP_Selection.htm
O9 - Extra button: SpeechExpert - {9963BBF2-4056-4899-87FA-ECAA6724C46F} - C:\Program Files\Speech Workshop\speechxp.exe (HKCU)
O9 - Extra 'Tools' menuitem: &SpeechExpert - {9963BBF2-4056-4899-87FA-ECAA6724C46F} - C:\Program Files\Speech Workshop\speechxp.exe (HKCU)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - [You must be registered and logged in to see this link.]
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - [You must be registered and logged in to see this link.]
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASKUpgrade - Unknown owner - C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: IDriveE Service - Pro Softnet Corporation - C:\Program Files\IDrive\IDriveE Service.exe
O23 - Service: IDrive WebManager (IDriveWebM) - Pro-Softnet - C:\Program Files\IDrive\IDriveWebM.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 8826 bytes


Last edited by starf1sh on Fri Jun 26, 2009 2:00 am; edited 1 time in total (Reason for editing : typo error)

starf1sh
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Re: Pls. help. i can't open my MS Office

Post by Belahzur on Fri Jun 26, 2009 5:10 am

Hello.

  • Open HijackThis.
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll (file missing)
    O4 - HKCU\..\Run: [$Volumouse$] "D:\Volumouse\volumouse.exe" /nodlg
    O4 - HKCU\..\Run: [Update Service] C:\PROGRA~1\COMMON~1\TEKNUM~1\update.exe /startup
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O23 - Service: ASKUpgrade - Unknown owner - C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe (file missing)


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Pls. help. i can't open my MS Office

Post by starf1sh on Fri Jun 26, 2009 10:27 am

Hi. Thanks for the timely reply..

Using HijackThis, I "checked" and "fixed this" the items you mentioned. After the system restarted, i tried opening a Word document and still couldn't open it; the same "Install" prompts kept showing, even IDrive gets the same prompt.
here's the links to my print-screen samples of the "Install" prompt:

After i double-clicked a Word doc, this was what happened --
[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

here's my MBAM log:

Malwarebytes' Anti-Malware 1.38
Database version: 2337
Windows 5.1.2600 Service Pack 3

6/26/2009 2:41:25 PM
mbam-log-2009-06-26 (14-41-25).txt

Scan type: Quick Scan
Objects scanned: 98176
Time elapsed: 8 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: Pls. help. i can't open my MS Office

Post by Belahzur on Fri Jun 26, 2009 9:17 pm

Hello.
Is your OS a validated version?
The error could also be something has messed around with the Windows Installer service, we'll try a stop/start soon.

While you answer the question above, lets get another log.

  • Open HijackThis.
  • When Hijack This opens, click "Open the Misc Tools section"
  • Then select "Open Uninstall Manager"
  • Click on "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


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Re: Pls. help. i can't open my MS Office

Post by starf1sh on Sat Jun 27, 2009 10:15 am

hi Belahzur. what is a validated OS? i'm not sure what that exactly means. if you mean, if it is licensed, yes, it is a licensed OS. i also think that something has messed around with the Windows Installer service, which is why it keeps malfunctioning. Sad tearing

thank you for your time.

here's my uninstall_list.txt :

4shared Desktop
Abassis Finance Manager 1.3
ACDSee 10 Photo Manager
Actual Booster 3.1
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
ALi FIR Driver
AOL Security Toolbar
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
ATI Control Panel
ATI Display Driver
AtomicCleaner
Atty. Ralph Sarmiento's Bar Exam Notebooks
AusLogics Disk Defrag
avast! Antivirus
Awasu Personal Edition 2.3
Badongo
Balabolka
Beach Life
Bonjour
Broadcom 802.11
Chikka Messenger V4
ClearType Tuning Control Panel Applet
Combined Community Codec Pack 2007-07-22
Conexant 56K ACLink Modem
Conexant AC-Link Audio
CutePDF Writer 2.7
DivX Content Uploader
DivX Web Player
D-Link AirPlus DWL-650+ Utility and Driver
Easy CD Creator 5 Basic
Easy Duplicate Finder v. 2.1
ebgcInfra
ebgcRes
ebgcSDK
eMusic - 50 Free MP3 offer
eQit
Eraser
Eraser
ERUNT 1.1j
FlashGet(JetCar)
Flickr Uploadr 2.5.0.15
Free Mp3 Wma Converter V 1.6.3
Glary Utilities 2.13.0.686
Google Toolbar for Internet Explorer
HandyBits EasyCrypto Deluxe
Hercules Uploader 0.95 beta
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
hott notes 4
IDrive version 3.2.9 June 04, 2009
InterVideo WinDVD
iTunes
Java 2 Runtime Environment, SE v1.4.2
Java(TM) 6 Update 4
Java(TM) 6 Update 7
L&H TTS3000 British English
Lernout & Hauspie TruVoice American English TTS Engine
LimeWire 4.16.7
MakeNotes v. 0.4.0.0 B
Malwarebytes' Anti-Malware
Megaupload Toolbar
Microsoft .NET Framework 2.0
Microsoft .NET Framework 3.0
Microsoft Office Word Viewer 2003
Microsoft Office XP Professional with FrontPage
Microsoft Reader
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.0.10)
MP3 Cutter Plus 1.0
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser (KB925673)
MyPhoneExplorer
Nero 8
neroxml
Notebook Utilities
NoteKeeper (remove only)
One-Touch Buttons
Outlook on the Desktop 1.4.0
PC Wizard 2008.1.871
QuickTime
RamAgent (remove only)
Real Alternative 1.8.2
RegScrubXP 3.25
Safari
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows XP (KB923789)
Sony Ericsson PC Suite 1.20.173
SpeechExpert v1.06
SpywareGuard v2.2
Super TextTwist
SUPERAntiSpyware Free Edition
Synaptics Pointing Device Driver
TTSReader 1.20
Tweak UI
VCRedistSetup
VideoLAN VLC media player 0.8.5
Volumouse
Winamp (remove only)
Windows Communication Foundation
Windows Defender
Windows Live Messenger
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation
Windows Workflow Foundation
WinRAR archiver
Wise Disk Cleaner 3.6.1
Wise Registry Cleaner 4 Free 4.4
Yahoo! Anti-Spy
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Toolbar

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Re: Pls. help. i can't open my MS Office

Post by Belahzur on Sat Jun 27, 2009 1:40 pm

Hello.
Yes, licensed is what I mean. Smile Lets remove and update a few things, then see if there is any change.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    Ask Toolbar
    Java 2 Runtime Environment, SE v1.4.2
    Java(TM) 6 Update 4
    Java(TM) 6 Update 7
    LimeWire 4.16.7
    Megaupload Toolbar

I see you have Firefox and VLC player installed. Both of these you are running are old versions and need updating.

Please download [You must be registered and logged in to see this link.] and install it. It will install over version 2.0 you currently have installed, so you won't lose any bookmarked websites.

Download and install [You must be registered and logged in to see this link.]
When installing, it will ask if you want to uninstall the old version first before it can install the new version, so please select yes and allow it to install.

Now, if Office still refuses to work, I suggest you try a free version of Office, OpenOffice. Smile


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Re: Pls. help. i can't open my MS Office

Post by starf1sh on Mon Jun 29, 2009 9:44 pm

hi. i've uninstalled those apps. i've also uninstalled MS Office, i'll be installing a new one and will see if that will now work.
may i ask if these programs are needed? and for what are these for? and why does it have 2 versions? & is it ok to uninstall any or both of these?
Microsoft .NET Framework 2.0
Microsoft .NET Framework 3.0

thanks for all your help.. thanks so much.

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Re: Pls. help. i can't open my MS Office

Post by Belahzur on Tue Jun 30, 2009 4:37 am

The .NET framework is a legit program from MS. It's used to run programs designed in .NET.


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