please help! cant get rid of Winbluesoft. can't even open Hijackthis.

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please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 1:52 am

Please help.

I downloaded Hijackthis, but it does not open.
cant do anything.

What should I do?

thank you.

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 2:19 am

i also tried to reformat my pc but it does not let the file open.
I tried everything referred to others posted.
how annoying!

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by Origin on Fri Jun 12, 2009 2:28 am

Hello rename Hijackthis to something like Hijaskctis.exe and try running it now.


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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 2:32 am

thank you for this quick reply.
I changed the name but does not work..

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by Origin on Fri Jun 12, 2009 2:34 am

Find and delete this file: C:\windows\system32\blocker.dll

See if you can run HijackThis now.


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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 2:37 am

I did, but I could not.
also tried on safemode, but still cant.

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by Origin on Fri Jun 12, 2009 2:41 am

Can you please boot in safe mode with Network and do the following:


Can you do the following in Safe Mode with Networking, (as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode with Networking" and press your Enter key.

Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.) Once in the start up menu, select "Safe Mode with Networking", then do the following instructions:




1. If you are using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab
* Set to "Always ask me where to Save the files".

2. During the download, rename Combofix to Combo-Fix as follows:





3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. We need to disable your local AV (Anti-virus) before running Combofix.

  • See [You must be registered and logged in to see this link.] for how to disable your AV. (Mcafee)
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***
  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 2:44 am

how to activate the internet on safemode?
I cant use internet..

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 2:44 am

and when press F8, screen goes to BIOS set up.

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by Origin on Fri Jun 12, 2009 2:47 am

Hello Boot in Safe Mode how you normally would but choose Safe Mode with Networking


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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 2:52 am

sorry I did open window on safemode with networking.
anyway, the file downloaded is not application, but binaryfile
binary file. is it ok?

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by Origin on Fri Jun 12, 2009 2:54 am

It shouldn't be a .Bin file, can you download it from the other location and run it.


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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 2:56 am

where is other location? other peoples response?
I did but still the same. binary file.

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 3:20 am

how can I do next?

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by mas on Fri Jun 12, 2009 3:39 am

Combofix does not run... can you tell me other option please..

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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by Origin on Sat Jun 13, 2009 12:42 am

Please download MGtools from here:

[You must be registered and logged in to see this link.]

Follow the instructions on this page:

[You must be registered and logged in to see this link.]


Once everything is done you should have a new folder, please navigate to the following folder: C:\MGtools

There should be a file called analyse.exe run it and click on Do a system scan and save a log file a scan should start and once it has finished a log will appear, post all the contents of that log in your next reply.


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Re: please help! cant get rid of Winbluesoft. can't even open Hijackthis.

Post by Belahzur on Sat Jun 13, 2009 1:25 pm

Better idea, IceSword. Haven't tested it against Winblue yet.

Please download Ice Sword from [You must be registered and logged in to see this link.]

  1. Download the zip to your desktop and extract it.
  2. Open the Ice Sword folder and then launch IceSword.exe.
  3. When IceSword opens, it will rename itself to something random.
  4. Does IceSword stay open?


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