antivirus system pro and a few other problems

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antivirus system pro and a few other problems

Post by someguyatadesk on 10th June 2009, 5:08 pm

I've been trying to remove antivirus system pro but I get blocked from downloading any programs to help me. I managed to get malwarebyte's anti-malware installed on my computer but it doesn't run.
I also get blocked from visiting most antivirus help sites.
I've also got that google redirect toolbar installed on my firefox. I've tried to remove but have had no luck. I get redirected on any google links I click and I get pop-ups while browsing google.

Here is my hijack log :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:19:42 PM, on 6/10/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\Windows\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\swAgent.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Windows\RTHDCPL.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Lexmark X6100 Series\lxbfbmon.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Windows\system32\ctfmon.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Intuit\QuickBooks 2006\qbw32.exe
C:\Program Files\Common Files\Intuit\QuickBooks\axlbridge.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\McAfee\MANAGE~1\VScan\McShield.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgttry.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\cantud\Desktop\HiJack(GP)This.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: {eb67b32d-0dfe-aeaa-1c64-ec6db3725955} - {5595273b-d6ce-46c1-aaea-efd0d23b76be} - C:\Windows\system32\apifgv.dll
O2 - BHO: BHO - {5B1D95A2-F547-4e5e-8902-622B08354622} - C:\Windows\system32\iehelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google plugin - {5CC2F638-99FF-45d2-97C7-E30E83CF04D2} - ipv6sp.dll (file missing)
O2 - BHO: (no name) - {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - C:\WINDOWS\system32\ssqPJbXn.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {f05b2536-94c6-409c-a643-ae15e9f86aaf} - C:\Windows\system32\henemate.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll (file missing)
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [SDMSSplash] "C:\Program Files\HP_SDMS\SDMSSplash\launcher.exe" "launchdir=C:\Program Files\HP_SDMS\SDMSSplash"
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Nitro PDF Printer Monitor] "C:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe"
O4 - HKLM\..\Run: [MVS Splash] "C:\Program Files\McAfee\Managed VirusScan\Agent\Splash.exe"
O4 - HKLM\..\Run: [McAfee Managed Services Tray] "C:\Program Files\McAfee\Managed VirusScan\Agent\StartMyagtTry.exe"
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [kigiperilo] Rundll32.exe "C:\Windows\system32\wahotake.dll",s
O4 - HKLM\..\Run: [CPM4bb1e2ac] Rundll32.exe "c:\windows\system32\togitata.dll",a
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SVCHOST.EXE] C:\WINDOWS\system32\drivers\svchost.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\Windows\system32\ctfmon.exe
O4 - HKCU\..\Run: [A00FFC838.exe] C:\DOCUME~1\cantud\LOCALS~1\Temp\_A00FFC838.exe
O4 - HKCU\..\Run: [system tool] C:\Windows\sysguard.exe
O4 - HKUS\S-1-5-19\..\Run: [kigiperilo] Rundll32.exe "C:\Windows\system32\wahotake.dll",s (User '?')
O4 - HKUS\S-1-5-20\..\Run: [kigiperilo] Rundll32.exe "C:\Windows\system32\wahotake.dll",s (User '?')
O4 - HKUS\S-1-5-21-3844656638-221672289-302331898-1122\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?')
O4 - HKUS\S-1-5-21-3844656638-221672289-302331898-1122\..\Run: [ctfmon.exe] C:\Windows\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-3844656638-221672289-302331898-1122\..\Run: [A00FFC838.exe] C:\DOCUME~1\cantud\LOCALS~1\Temp\_A00FFC838.exe (User '?')
O4 - HKUS\S-1-5-21-3844656638-221672289-302331898-1122\..\Run: [system tool] C:\Windows\sysguard.exe (User '?')
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - [You must be registered and logged in to see this link.] Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - [You must be registered and logged in to see this link.] Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Backward Links - [You must be registered and logged in to see this link.] Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - [You must be registered and logged in to see this link.] Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: Similar Pages - [You must be registered and logged in to see this link.] Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - [You must be registered and logged in to see this link.] Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\program files\bonjour\mdnsnsp.dll' missing
O15 - Trusted Zone: *.antimalwareguard.com
O15 - Trusted Zone: *.gomyhit.com
O15 - Trusted Zone: *.antimalwareguard.com (HKLM)
O15 - Trusted Zone: *.gomyhit.com (HKLM)
O15 - Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
O15 - Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
O15 - Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
O15 - Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - [You must be registered and logged in to see this link.]
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = nes04.local
O17 - HKLM\Software\..\Telephony: DomainName = nes04.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{758ACC83-3060-40CA-9EC1-00F0E9FD3FFA}: NameServer = 192.168.0.10,4.2.2.2
O17 - HKLM\System\CS12\Services\Tcpip\Parameters: Domain = nes04.local
O17 - HKLM\System\CS13\Services\Tcpip\Parameters: Domain = nes04.local
O17 - HKLM\System\CS14\Services\Tcpip\Parameters: Domain = nes04.local
O20 - AppInit_DLLs: c:\windows\system32\lezaromo.dll C:\Windows\system32\netojeke.dll c:\windows\system32\nijopido.dll apifgv.dll c:\windows\system32\togitata.dll
O20 - Winlogon Notify: ssqPJbXn - ssqPJbXn.dll (file missing)
O20 - Winlogon Notify: __c008E43B - C:\Windows\system32\__c008E43B.dat (file missing)
O21 - SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\togitata.dll (file missing)
O22 - SharedTaskScheduler: STS - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\togitata.dll (file missing)
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: EngineServer - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
O23 - Service: FLEXnet Licensing Service - Unknown owner - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McShield - McAfee, Inc. - C:\PROGRA~1\McAfee\MANAGE~1\VScan\McShield.exe
O23 - Service: McAfee Virus and Spyware Protection Service (myAgtSvc) - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: SonicWALL Agent Service (SWAGENT) - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\Agent\swAgent.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 14395 bytes

someguyatadesk
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Posts Posts : 10
Joined Joined : 2009-06-10
OS OS : XP
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Re: antivirus system pro and a few other problems

Post by Belahzur on 10th June 2009, 5:38 pm

Hello.
Before I can help, we need to throw a few things out, some un-needed stuff, and others that are only making this harder.

  • Open HijackThis.
  • When Hijack This opens, click "Open the Misc Tools section"
  • Then select "Open Uninstall Manager"
  • Click on "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 10th June 2009, 5:56 pm

Here is what was on the list:



Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Apple Mobile Device Support
Apple Software Update
Avira AntiVir Personal - Free Antivirus
Broadcom Management Programs
Broadcom TPM Driver Installer
CAM UnZip 4.42
ComicRack v0.9.93
CuteFTP 8 Home
FLV Player 2.0, build 23
Focus on Fluency Demo
Free 3GP Video Converter version 3.1
Free Video to iPod Converter version 3.1
Free YouTube to iPod Converter version 3.1
Google Toolbar for Internet Explorer
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB896344)
Hotfix for Windows XP (KB909394)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB935448)
Hotfix for Windows XP (KB952287)
HP Backup and Recovery Manager
HP Help and Support
Intel(R) Graphics Media Accelerator Driver
InterVideo WinDVD
iTunes
Java(TM) 6 Update 14
Last.fm 1.5.1.29527
Lexmark X6100 Series
Malwarebytes' Anti-Malware
McAfee Virus and Spyware Protection Service
Memorex exPressit Label Design Studio
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft .NET Framework 3.0
Microsoft .NET Framework 3.0
Microsoft ActiveSync 4.0
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Office Publisher 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
MobileMe Control Panel
Mozilla Firefox (3.0.5)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
Netflix Movie Viewer
Nitro PDF Professional
Peachtree Premium Accounting for Distribution 2004
QuickBooks Premier Edition 2006
QuickTime
Realtek High Definition Audio Driver
Recuva (remove only)
Roxio Audio Module
Roxio Copy Module
Roxio Data Module
Roxio DLA
Roxio Express Labeler
Roxio Update Manager
SDMSSplash
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Software Setup
Uninstall 1.0.0.1
Universal Document Converter
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911164)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920342)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB925720)
Update for Windows XP (KB925876)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Winamp
Winamp Toolbar
Windows Communication Foundation
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows Media Player 11
Windows Presentation Foundation
Windows Workflow Foundation
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
WinRAR archiver
Zipeg

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Re: antivirus system pro and a few other problems

Post by Belahzur on 10th June 2009, 6:03 pm

Hello.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    McAfee Virus and Spyware Protection Service
    Viewpoint Manager (Remove Only)
    Viewpoint Media Player

Next,

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    O2 - BHO: {eb67b32d-0dfe-aeaa-1c64-ec6db3725955} - {5595273b-d6ce-46c1-aaea-efd0d23b76be} - C:\Windows\system32\apifgv.dll
    O2 - BHO: BHO - {5B1D95A2-F547-4e5e-8902-622B08354622} - C:\Windows\system32\iehelper.dll
    O2 - BHO: Google plugin - {5CC2F638-99FF-45d2-97C7-E30E83CF04D2} - ipv6sp.dll (file missing)
    O2 - BHO: (no name) - {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - C:\WINDOWS\system32\ssqPJbXn.dll (file missing)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll (file missing)
    O2 - BHO: (no name) - {f05b2536-94c6-409c-a643-ae15e9f86aaf} - C:\Windows\system32\henemate.dll (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll (file missing)
    O4 - HKLM\..\Run: [kigiperilo] Rundll32.exe "C:\Windows\system32\wahotake.dll",s
    O4 - HKLM\..\Run: [CPM4bb1e2ac] Rundll32.exe "c:\windows\system32\togitata.dll",a
    O4 - HKCU\..\Run: [SVCHOST.EXE] C:\WINDOWS\system32\drivers\svchost.exe
    O4 - HKCU\..\Run: [A00FFC838.exe] C:\DOCUME~1\cantud\LOCALS~1\Temp\_A00FFC838.exe
    O4 - HKCU\..\Run: [system tool] C:\Windows\sysguard.exe
    O4 - HKUS\S-1-5-19\..\Run: [kigiperilo] Rundll32.exe "C:\Windows\system32\wahotake.dll",s (User '?')
    O4 - HKUS\S-1-5-20\..\Run: [kigiperilo] Rundll32.exe "C:\Windows\system32\wahotake.dll",s (User '?')
    O4 - HKUS\S-1-5-21-3844656638-221672289-302331898-1122\..\Run: [A00FFC838.exe] C:\DOCUME~1\cantud\LOCALS~1\Temp\_A00FFC838.exe (User '?')
    O4 - HKUS\S-1-5-21-3844656638-221672289-302331898-1122\..\Run: [system tool] C:\Windows\sysguard.exe (User '?')
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O15 - Trusted Zone: *.antimalwareguard.com
    O15 - Trusted Zone: *.gomyhit.com
    O15 - Trusted Zone: *.antimalwareguard.com (HKLM)
    O15 - Trusted Zone: *.gomyhit.com (HKLM)
    O15 - Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
    O15 - Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
    O15 - Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
    O15 - Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
    O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
    O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
    O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
    O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.] (HKLM)
    O20 - AppInit_DLLs: c:\windows\system32\lezaromo.dll C:\Windows\system32\netojeke.dll c:\windows\system32\nijopido.dll apifgv.dll c:\windows\system32\togitata.dll
    O20 - Winlogon Notify: ssqPJbXn - ssqPJbXn.dll (file missing)
    O20 - Winlogon Notify: __c008E43B - C:\Windows\system32\__c008E43B.dat (file missing)
    O21 - SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\togitata.dll (file missing)
    O22 - SharedTaskScheduler: STS - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\togitata.dll (file missing)


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 11th June 2009, 2:48 pm

I cannot get malwarebytes' to run. I installed the program and when I click finish it just stays on the setup menu and slows down the computer. I removed the programs you asked. Am I missing a step somewhere?

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Re: antivirus system pro and a few other problems

Post by Belahzur on 11th June 2009, 4:18 pm

Hello.
No, it's just your machine is badly infected which is why everything is failing to work.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV. (Avira)
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 11th June 2009, 5:23 pm

This message appears when I click those links.

Connection Interrupted
The connection to the server was reset while the page was loading
The network link was interrupted while negotiating a connection. Please try again.

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Re: antivirus system pro and a few other problems

Post by Belahzur on 11th June 2009, 5:26 pm

Can you do the following in Safe Mode with Networking, (as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key.

Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.) Once in the start up menu, select "Safe Mode with Networking", then do the following instructions:

Try downloading Combofix from safe mode, and run it in safe mode.


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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 11th June 2009, 5:33 pm

I'm currently running in safemode and the same message keeps appearing.

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Re: antivirus system pro and a few other problems

Post by Belahzur on 11th June 2009, 5:34 pm

Download Dr.Web CureIt to the desktop:
[You must be registered and logged in to see this link.]

  • Double-click the launch.exe or cureit.exe file and Allow to run the express scan
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  • Once the short scan has finished, just let it cure whatever it finds...
    o Now, go to Settings >> Change Settings
    o Go to Actions tab >> under Objects section, change the settings to below
    Infected objects - Cure
    Incurable objects - Report
    Suspicious objects - Report
    o Don't change any other settings
  • Start the scan again. This time, choose Complete Scan
  • Click the green arrow button at the right, and the scan will start.
  • After the scan finished, click Select all
  • Click on Cure and choose Report incurable (means take no actions.. Don't "move", or "rename" or "delete")
  • When the scan has finished, in the menu, click File and choose Save report list
  • Save the report to your Desktop. The report will be called DrWeb.csv
  • Post DrWeb.csv in your next reply (Open it as Notepad).. Do NOT reboot the computer yet..


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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 11th June 2009, 7:01 pm

Ok I'm going to have to backtrack a little bit. I was having trouble installing Dr.Web CureIt so I restarted my computer and now I'm able to run malwarebyte. I ran through the steps from your previous post and these are the results on the mbam log.

Malwarebytes' Anti-Malware 1.37
Database version: 2262
Windows 5.1.2600 Service Pack 2

6/11/2009 2:10:39 PM
mbam-log-2009-06-11 (14-10-39).txt

Scan type: Quick Scan
Objects scanned: 125922
Time elapsed: 6 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 21
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 5
Files Infected: 81

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\testcpv6.bho (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\testcpv6.bho.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e4a04a1-a24d-45ae-aca4-949778400813} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{ff46f4ab-a85f-487e-b399-3f191ac0fe23} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5b1d95a2-f547-4e5e-8902-622b08354622} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5cc2f638-99ff-45d2-97c7-e30e83cf04d2} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\testCPV6.DLL (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SpeedRunner (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.

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Re: antivirus system pro and a few other problems

Post by Belahzur on 11th June 2009, 7:12 pm

Wow, long log or what, 81 files? wow.

See if that made any difference now, try running Combofix again.


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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 11th June 2009, 7:23 pm

Well I restarted and am now running in regular mode.

The first thing I noticed is that the computer started up much quicker.

antivirus system pro is no longer showing its face anywhere.

I've typed a few searches using my google toolbar and I'm no longer being redirected to other sites.

I successfully got Dr.Web to download but I still get the same error message on the combofix links.

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Re: antivirus system pro and a few other problems

Post by Belahzur on 11th June 2009, 7:26 pm

Okay, use Dr.Web instead and see if that will run.


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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 11th June 2009, 7:48 pm

Did the scan and it said no viruses found.
Am I in the clear yet or is there still some more things I should run?

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Re: antivirus system pro and a few other problems

Post by Belahzur on 11th June 2009, 7:53 pm

Update the MBAM and run a new scan, we'll see what that says.


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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 11th June 2009, 9:04 pm

Malwarebytes' Anti-Malware 1.37
Database version: 2263
Windows 5.1.2600 Service Pack 2

6/11/2009 4:15:01 PM
mbam-log-2009-06-11 (16-15-01).txt

Scan type: Quick Scan
Objects scanned: 126688
Time elapsed: 26 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\str.sys (Rootkit.Agent) -> Delete on reboot.

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Re: antivirus system pro and a few other problems

Post by Belahzur on 11th June 2009, 9:12 pm

I still think we should run Combofix.
Do you have another machine and a USB stick you can download to? and transport Combo-Fix to the infected machine.


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Re: antivirus system pro and a few other problems

Post by someguyatadesk on 11th June 2009, 9:23 pm

Yes I can get access to one later today. I'll post the results after I run everything. Thanks for the help so far.

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Re: antivirus system pro and a few other problems

Post by Belahzur on 11th June 2009, 9:30 pm

Okay, standing by.


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