Disk Cleanup Does Not Come Up

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Disk Cleanup Does Not Come Up

Post by iona81 on Sun May 31, 2009 7:45 pm

Hello:

I am having a problem with the disk cleanup box coming up after I click on the ICON or I got into accessories/system tools/disk cleanup. Please let me know what I should do.

Thanks

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Re: Disk Cleanup Does Not Come Up

Post by Belahzur on Sun May 31, 2009 7:50 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


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Re: Disk Cleanup Does Not Come Up

Post by iona81 on Sun May 31, 2009 9:38 pm

DDS (Ver_09-05-14.01) - NTFSx86
Run by Rob at 17:34:32.45 on Sun 05/31/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.510.74 [GMT -4:00]

AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\program files\lenovo\system update\suservice.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\IBM ThinkVantage\Rescue and Recovery\rrservice.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\Program Files\IBM ThinkVantage\Rescue and Recovery\br_funcs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Rob\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
mDefault_Page_URL = [You must be registered and logged in to see this link.]
mDefault_Search_URL = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = [You must be registered and logged in to see this link.]
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
mSearchAssistant = [You must be registered and logged in to see this link.]
mWinlogon: SFCDisable=4 (0x4)
BHO: : {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {6e5efb39-3c75-4da1-9ec7-0f2530678c26} - c:\windows\system32\qoMDuRKe.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\thinkpad\bluetooth software\btsendto_ie_ctx.htm
IE: {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - c:\program files\lenovo\pkgmgr\PkgMgr.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - [You must be registered and logged in to see this link.]
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: ACNotify - ACNotify.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: AwayNotify - c:\program files\lenovo\awaytask\AwayNotify.dll
Notify: psfus - psqlpwd.dll
Notify: tpfnf2 - notifyf2.dll
Notify: tphotkey - tphklock.dll
AppInit_DLLs: c:\progra~1\google\google~1\goec62~1.dll c:\windows\system32\ldcore.dll,c:\windows\system32\nenusudu.dll
STS: {588599f4-de26-4c28-ba14-f4eb17e33481} - No File
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, digeste.dll
LSA: Authentication Packages = msv1_0 c:\windows\system32\qoMDuRKe
LSA: Notification Packages = scecli csspwntfy psqlpwd c:\windows\system32\nenusudu.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\rob\applic~1\mozilla\firefox\profiles\fned4kig.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - [You must be registered and logged in to see this link.]
FF - component: c:\program files\mozilla firefox\extensions\talkback@mozilla.org\components\qfaservices.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom
c:\program files\mozilla firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("signon.prefillForms", true);

============= SERVICES / DRIVERS ===============

R0 Shockprf;Shockprf;c:\windows\system32\drivers\shockprf.sys [2006-6-7 85760]
R1 ANC;ANC;c:\windows\system32\drivers\ANC.sys [2006-6-7 11520]
R1 IBMTPCHK;IBMTPCHK;c:\windows\system32\drivers\IBMBLDID.sys [2006-6-7 6016]
R1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2006-11-30 31944]
R1 ShockMgr;ShockMgr;c:\windows\system32\drivers\ShockMgr.sys [2006-6-7 4736]
R1 TPPWRIF;TPPWRIF;c:\windows\system32\drivers\TPPWRIF.SYS [2006-6-7 4442]
R2 ibmfilter;ibmfilter;c:\windows\system32\drivers\ibmfilter.sys [2005-12-21 12544]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\network associates\common framework\FrameworkService.exe [2006-6-29 104000]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\mcshield.exe [2007-2-22 144960]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2007-2-22 54872]
R2 PrivateDisk;PrivateDisk;c:\program files\ibm thinkvantage\safeguard privatedisk\privatediskm.sys [2005-11-15 46142]
R2 smi2;smi2;c:\program files\smi2\smi2.sys [2005-12-21 3968]
R2 smihlp;SMI helper driver;c:\program files\thinkvantage fingerprint software\smihlp.sys [2006-4-25 3456]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-6-6 24652]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2007-12-5 72264]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2007-12-5 34152]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2007-12-5 170408]
R3 WAM;WAM;c:\program files\ibm thinkvantage\rescue and recovery\WAM.sys [2008-8-25 7936]
S2 Windows File Depictor and Rotator;Windows File Depictor and Rotator Service For Service Pack 2;"c:\windows\repair\svchost.exe" --> c:\windows\repair\svchost.exe [?]
S3 P0630VID;Creative WebCam Live!;c:\windows\system32\drivers\P0630Vid.sys [2007-1-28 91841]
S3 vsdatant;vsdatant;\??\c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]

=============== Created Last 30 ================

2009-05-31 15:10 --d----- c:\docume~1\rob\applic~1\Malwarebytes
2009-05-31 15:10 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-31 15:10 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-31 15:10 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-05-31 15:10 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-23 22:36 2 a------- c:\windows\msoffice.ini
2009-05-16 15:34 54,156 a---h--- c:\windows\QTFont.qfn
2009-05-16 15:34 1,409 a------- c:\windows\QTFont.for

==================== Find3M ====================

2009-03-21 10:18 986,112 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-10 22:18 934,792 a------- c:\windows\system32\dllcache\WgaTray.exe
2009-03-10 22:18 239,496 a------- c:\windows\system32\dllcache\wgaLogon.dll
2009-03-06 10:00 284,160 a------- c:\windows\system32\pdh.dll
2009-03-06 10:00 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-03-02 19:27 1,499,136 a------- c:\windows\system32\dllcache\shdocvw.dll
2007-10-19 12:02 630,784 ac------ c:\documents and settings\rob\GoToAssist_chat2way__317_en.exe
2007-12-04 20:06 576,288 ac-sh--- c:\windows\system32\egjlm.ini2
2008-12-09 19:37 896,283 a--sh--- c:\windows\system32\eKRuDMoq.ini2

============= FINISH: 17:35:36.50 ===============

iona81
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Re: Disk Cleanup Does Not Come Up

Post by Belahzur on Sun May 31, 2009 9:41 pm

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Disk Cleanup Does Not Come Up

Post by iona81 on Sun May 31, 2009 9:57 pm

Malwarebytes' Anti-Malware 1.37
Database version: 2203
Windows 5.1.2600 Service Pack 2

5/31/2009 5:56:10 PM
mbam-log-2009-05-31 (17-56-10).txt

Scan type: Quick Scan
Objects scanned: 91995
Time elapsed: 5 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


What do I do now? The disk cleanup icon is still not working

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Re: Disk Cleanup Does Not Come Up

Post by Belahzur on Sun May 31, 2009 10:13 pm

Hello.


  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV. (Mcafee)
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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