Using Malwarebytes to Remove Malware

First topic message reminder :

Guide Overview

This guide provides you instructions with screenshots on how to use Malwarebytes Anti-Malware to remove virus/spyware/trojans/other malware and fake security softwares.

---

If infected, please follow these instructions to continue:

1. Please download this removal tool: Malwarebytes' Anti-Malware.




2. Install Malwarebytes' Anti-Malware by double clicking on mbam-setup




3. Follow the prompts. Make sure that Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware are checked. Then click finish.




4. Malwarebytes' Anti-Malware will automatically update itself after the installation, click the OK button to close that box and you will now be at the main program Window as shown below.

If you are having problems with the updater, you can use this link to manually update Malwarebytes' Anti-Malware with the latest database. Make sure that Malwarebytes' Anti-Malware is closed before installing the update.


5. Close All opened Windows, Programs, File or Folders.


6. Make sure you are on the Scanner tab. Select Perform quick scan then click the Scan button as shown below.




7. Malwarebytes' Anti-Malware will now start scanning your computer for infected files as shown below.




8. When the scan is finished a message box will appear, click OK to continue.




9. Click Show Results.




10. You will now be presented with a screen showing you the malware infections like shown below. Yours may look different depending on the infection you have.


11. Click on Remove selected.




12. When removing the files, Malwarebytes' Anti-Malware may require you to restart the computer in order to do a complete removal. If it displays a message stating that it needs to restart, click Yes.




13. After that you can close the Malwarebytes' Anti-Malware window, your computer is now cleaned from the malware infection.


To protect and prevent your computer from experiencing future threats like this, you may want to consider purchasing the Pro version of Malwarebytes' Anti-Malware with real-time protection from this link.

---

If you are still experiencing problems or difficulties following this guide or require any assistance removing this malware, please post your questions in our Virus, Spyware & Malware Removal forums for free help.

You have to be logged in to post questions. Registration is free. By registering you will be privileged to ask questions and other resources.

Glad would could help you, ogei.

Downloaded malware program. followed instructions. removed infected filed that were detected. saved log. rebooted, no change in problem Recieved error message 732(120007,0) Now what?

Ssinatrek, Open a new topic here:

http://www.geekpolice.net/virus-spyware-malware-removal-f11/

I downloaded in regular mode, then went to safe network mode to run the anti malware. It seems to be gone but I still have the zipped file icon...I feel much better though. Thank you so much!!! LdeM

The Windows Security popup virus was so bad it kept me from running any spyware removal programs, but I was able to switch user from administrator to personal and run malwarebytes with no problems and it removed the virus.

I ran the MBAM tool on my badly infected computer with the "YOUR SYSTEM IS INFECTED" wallpaper sign in red and all the disgusting pop up and automatic downloads. It worked so damn well, I just wanted to put a thank you note for the help and will definitely forward to GeekPolice.net for future help. Thanks guys the B***** is gone!!!!

Hi, my computer received a virus yesterday and I ran Malwarebytes to clean it, but it's still not working. I did the exact same steps as shown in this forum, but it still says my computer is infected. Any ideas on what I should do next?

I also have a Symantec Ativirus detector and it detected one trojan, but it won't allow me to remove it. I would appreciate any help.

It worked like a charm. Spent hours trying to backtrace the source of infection, with marginal success. Malwarebytes cleared everything in about 10 minutes. Outstanding product! THANK YOU for making it available!!!

how do i remove from a computer i am locked out of

I'm not sure I am in the correct place here, but THANK YOU for the info on Malwarebytes Anti-Malware! OMG

All day I have had an issue with General Antivirus - I clicked "no" for their scan when I was looking for a .dll file and it ended up on my laptop anyway. I won't detail but it was a *major* pib lol. But your site saved the day.

I had even gone so far as to delete the files in the "Programs" folder and it wouldn't let me completely remove anything. There was no "cancel" or "I don't agree" to TOS or uninstall.

Anyway, the file IS gone from "C" and I cannot stop saying "thank you!" I just purchased this laptop and until this was having good luck with it.

I will again.

:-)

I'm sorry to say that this doesn't seem to have worked.all i got access to is safe mode please help.

thank you so much Malwarebytes did the trick and and saved my computer
I will be sure to let others know how to get rid of this damn virus

Hi Geeks,
Just a note of thanks for providing this forum. After being hit with a number of scareware infections and others I downloaded and ran a number of anti virus software packages including AVG, Malaware bites, Vipre, Adaware, Spybot and a few others I can't remember. These cleaned up most things ok but I was left with my browser consistantly being redirected to seemingly random web sites and nothing seemed to work, I deleted Java, still no good, although after running Vipre the random redirection disapeared and I was consistantly redirected to xn--3iw-jha.com , Vipre seemed to break it but not destroy it. Anyway thanks to your forum I discovered ComboFix Hallelueja!! after reading the excellent instructions put up on your forum this fantastic program fixed a number of issues and I can't recommend it or your forum highly enough. Its frustrating when dealing with scareware as it gets to the stage where you just don't know what program you can trust and the way some of the anti virus programs are marketed they seem little better than the scareware. Thanks again.

(Posted this when I signed on as a new member, but wanted to be sure others saw it on this page so they know it worked so well.)

A big, big thank you for the instructions on how to stop my computer from being "hijacked" by this vicious virus. Followed "Dr. Inforeno's" very clear instructions and it worked like a charm. I have just one question, though.
The instructions said to "uncheck the box labeled 'Use a proxy server for your LAN". Now that I am done, should I go back and 're-check' that box?

(Also, after I ran the quick scan, which found 17 infected files, I ran the complete scan and it found 5 additional).