help needed please

putley · by putley on Thu 21 Jan 2010, 1:25 pm

my girlfriends laptop had norton 360 version 2 on it.. i've uninstalled it but now cant surf the net,ive taken the pc back to a previous date but still cant surf... my isp says nortons firewall is stopping it from surfing.. how can i find it and disable it please... bearing in mind it cant get online

putley · by putley on Thu 21 Jan 2010, 1:41 pm

please ... please ... please

**Doctor Inferno** · by **Doctor Inferno** on Thu 21 Jan 2010, 8:26 pm

Hello,

Have you tried the removal instructions here?

http://www.GeekPolice.net/tutorials-guides-f13/completely-remove-norton-avast-avg-kaspersky-mcafee-nod32-f-secure-t1180.htm

putley · by putley on Sun 24 Jan 2010, 10:26 am

yeah its now removed but just cant connect to the internet any more tut

**Doctor Inferno** · by **Doctor Inferno** on Sun 24 Jan 2010, 10:13 pm

Hello,

Start >> Run >> CMD, Reset WINSOCK entries to installation defaults by typing: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults by typing: netsh int ip reset reset.log

Restart your PC.

See if you can connect now.

putley · by putley on Mon 25 Jan 2010, 11:10 am

ok thanks... i tried that but it didn't work either... this has all happened since i uninstalled norton 360 version 2... any more help would be great thanks.

**Doctor Inferno** · by **Doctor Inferno** on Mon 25 Jan 2010, 8:39 pm

Hello,

Try to use this removal tool to completely uninstall Norton 360:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

putley · by putley on Wed 27 Jan 2010, 12:41 pm

thanks for your help mate but had to restore back to factory settings,works a treat and used your link to remove norton totally... thanks again .

help needed please

help needed please

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