help needed please
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help needed please
my girlfriends laptop had norton 360 version 2 on it.. i've uninstalled it but now cant surf the net,ive taken the pc back to a previous date but still cant surf... my isp says nortons firewall is stopping it from surfing.. how can i find it and disable it please... bearing in mind it cant get online 


putley
Newbie Surfer
- Posts: 6
Joined: 2010-01-21
Operating System: vista
Re: help needed please
please ... please ... please

putley
Newbie Surfer
- Posts: 6
Joined: 2010-01-21
Operating System: vista
Re: help needed please
Hello,
Have you tried the removal instructions here?
http://www.GeekPolice.net/tutorials-guides-f13/completely-remove-norton-avast-avg-kaspersky-mcafee-nod32-f-secure-t1180.htm
Have you tried the removal instructions here?
http://www.GeekPolice.net/tutorials-guides-f13/completely-remove-norton-avast-avg-kaspersky-mcafee-nod32-f-secure-t1180.htm

Doctor Inferno
The GeekPolice
- Posts: 11038
Joined: 2007-12-26
Operating System: Windows 7 Ultimate

Re: help needed please
yeah its now removed but just cant connect to the internet any more tut

putley
Newbie Surfer
- Posts: 6
Joined: 2010-01-21
Operating System: vista
Re: help needed please
Hello,
Start >> Run >> CMD, Reset WINSOCK entries to installation defaults by typing: netsh winsock reset catalog
Reset TCP/IP stack to installation defaults by typing: netsh int ip reset reset.log
Restart your PC.
See if you can connect now.
Start >> Run >> CMD, Reset WINSOCK entries to installation defaults by typing: netsh winsock reset catalog
Reset TCP/IP stack to installation defaults by typing: netsh int ip reset reset.log
Restart your PC.
See if you can connect now.

Doctor Inferno
The GeekPolice
- Posts: 11038
Joined: 2007-12-26
Operating System: Windows 7 Ultimate

Re: help needed please
ok thanks... i tried that but it didn't work either... this has all happened since i uninstalled norton 360 version 2... any more help would be great thanks.

putley
Newbie Surfer
- Posts: 6
Joined: 2010-01-21
Operating System: vista
Re: help needed please
Hello,
Try to use this removal tool to completely uninstall Norton 360:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid
Try to use this removal tool to completely uninstall Norton 360:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Doctor Inferno
The GeekPolice
- Posts: 11038
Joined: 2007-12-26
Operating System: Windows 7 Ultimate

Re: help needed please
thanks for your help mate but had to restore back to factory settings,works a treat and used your link to remove norton totally... thanks again .

putley
Newbie Surfer
- Posts: 6
Joined: 2010-01-21
Operating System: vista
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